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Grow Therapy Reviews 

8,034
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find it easy to connect with suitable therapists aligned with their needs, praising the compassionate and professional staff. The platform is user-friendly and efficient, offering valuable resources like easy insurance processing and flexible scheduling, making the overall experience seamless. However, some people mentioned experiencing issues with customer support, describing it as unresponsive or difficult. Others noted platform problems like disappearing appointments or difficulties with forms and portal access, and dissatisfaction with therapist matches, citing unprofessional behavior or inaccurate profiles.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing satisfaction with their therapists and... See more

Service

People report positive experiences with service, with many finding it easy to access mental health care and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of finding a... See more

Customer service

Users describe positive interactions with customer service, highlighting the support and guidance received,... See more

Website

Reviewers mention positive feedback about the website, with many finding it easy to use and having a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding a therapist who truly fit my needs was much easier than I expected. The process was simple, straightforward, and stress-free. I was quickly connected with a therapist who aligned with my goals... See more

Rated 5 out of 5 stars

I can't say enough good things about Dr. Dianelis Ojeda. From my very first appointment, she made me feel comfortable, heard, and respected. She listened carefully to my concerns, took the time to e... See more

Rated 5 out of 5 stars

Grow Therapy Is just what I needed. Their platform says they take mental health seriously and they really do. Since I've started, I can see an improvement in my perspective and outlook regarding my s... See more

Rated 5 out of 5 stars

Grow Therapy is so easy to use. It is an empowering tool that is more than just therapy sessions. It allows me to expand and focus on items at the same time that help me to heal issues in my life. I l... See more


Company details

  1. Mental Health Service

Written by the company

Grow is a mental health platform built to enable progress — connecting people with thousands of qualified therapists vetted across specialties, identities, and lived experiences, covered by insurance. We didn't begin with a theory about the market. We began with someone trying to help someone they loved, with the realization that when someone you care about needs mental health support, the system can feel cold, confusing, expensive, and built to wear people down. So we built something better to help people find care they can afford, stay with, and actually feel supported by — care that doesn't just work, but makes progress possible. We are not only for crisis. We are for all the moments when someone decides they want more: more support, more clarity, more tools. Because our goal isn't just to help people feel better — it's to help people achieve their goals in life. That starts with finding the right therapist, which is why we make it easy to search by specialty, language, cultural background, and identity, with care covered by insurance, appointments available in as little as 2 days, and most clients paying around $21 per session. Many pay $0, and self-pay and sliding scale options are also available. We are committed to a mental health experience that's easier to begin, more affordable to maintain, and grounded in trust — rethinking not just how people access care, but how care feels, because life doesn't pause between sessions, and with Grow, support doesn't either. So far, 15 million sessions have started on Grow, each one a step forward for someone, somewhere, building the life they've always wanted. With 220M lives covered, appointments offered virtually or in-person, including evenings and weekends, and clear cost estimates with no subscriptions to worry about, it's no surprise that 80%+ of Grow clients report feeling better after starting therapy. For more information visit growtherapy.com and to read our privacy policy visit growtherapy.com/legal/privacy-policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(8,034)

1,704 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My partner and I are working with…

My partner and I are working with Minelba in couples counseling. She is helping us learn our communication styles to help us understand eachother better. She is very supportive to both of us individually as well as together as a couple and is easy to talk to and we feel very comfortable being able to express ourselves. Her style is amazing, very discerning and intuitive to help bring things to the surface at the same time very empathetic and handles a session to bring insight and healing to help us see what is needed so that we can resolve issues and in turn make better choices. We are learning more about ourselves and eachother individually and together to be more open to communicate on areas that may be sensitive that go by the wayside and then become even more of an issue. It’s been very positive and look forward to continuing. 😊

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with Dorcas Bolaji, Psychiatric Nurse Practitioner

I had a wonderful experience with Dorcas Bolaji, Psychiatric Nurse Practitioner. Her voice is incredibly soothing, and she immediately made me feel comfortable and heard. She is highly knowledgeable, professional, and compassionate. She took the time to listen without rushing and explained everything clearly. I was truly impressed by her expertise, patience, and genuine concern for my well-being. I highly recommend her to anyone seeking quality mental health care.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Grow is the BEST for Therapy

Grow is the BEST for Therapy. Coach is an online aspect of Grow and I utilize Coach between my sessions with my therapist. Coach is amazing offering feedback to how you are feeling and issues of everyday life.
There are also worksheets that you can do that provide awareness to difficult topics. I enjoy GROW and would highly recommend it.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Grow Therapy worked surprisingly well + free with EAP

Grow Therapy worked surprisingly well. It was exactly as all the marketing and other of these new age therapy platforms suggest that it might be. I got my own insurance for the first time as a college graduate and had EAP benefits to spend. I knew my insurance was plugged in and integrated seamlessly once I had my insurance up and running. It took a little bit of digging. The interface can be a little rocky, but I did my own digging and my own filtering, and eventually the filters are sort of unclear a little bit. Once you work through it all and understand what it all means in its very simple format, I ended up finding an amazing therapist. James Hunter is the goat. If you have EAP with your insurance, which is pretty much free therapy sessions just sitting in your benefits every year, you are absolutely crazy not to use them on a therapist at Grow Therapy just to get your brain picked by a professional.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great! Entered my insurance and knew within a matter of seconds I was covered. I love their explanation of the therapist and their skill set. Definitely would refer anyone that needs a therapist to use Grow therapy!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with therapist and…

Great experience with therapist and customer service when experiencing a billing issue related to using EAP codes. I have had bad experiencing getting the codes processed thru other providers and Grow Therapy was very helpful and helped me resolve the issues.
Thank you!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Super Beneficial

It was so easy to get started with Grow Therapy. Intake forms were not overwhelming and were actually relevant questions. I am blessed to have Shaun Hill as my counselor and he is BEYOND amazing! Conversations, strategies, and overall communication is so genuine. I would recommend Grow Therapy to anyone looking for counseling!

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Grow Therapy has been a wonderful…

Grow Therapy has been a wonderful company to work with. But even more wonderful has been my experience with my therapist Kelly Adams. She is patient, warm and thoroughly professional. I highly recommend her and the company.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

My Therapist was kind

My Therapist was kind, relatable, understanding, compassionate and easy to talk to. She made me know that taking back my confidence in myself was doable and necessary.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Jasmine is the truth

Jasmine is the truth. Very authentic. The first therapy session and I already feel hopeful and she already gave me a task to do. She is the bestie you never knew. Literally session one and she even had me in tears just allowing me to feel and be ok with being emotional. Whew God knew I needed her and why her profile stood out o me. Not naturally beautiful on the outside but also in the inside. She going to tell you the real, the ugly and the indifferent. I love her already

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

The most disconnected

The most disconnected, bureaucratic platform - which is exactly what you need from a therapy platform. Don't schedule. You might as well have a therapy session with AI.

July 8, 2026
Unprompted review
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Reply from Grow Therapy

Hi Vanessa,

The platform experience plays an important role in supporting access to care.

We’ve requested more information through Trustpilot so we can better understand these concerns.

We appreciate you reaching out and hope to hear from you.

Rated 5 out of 5 stars

Great first appointment!

Great first appointment! Dr. Vitek delivered warmth, goal-oriented solutions, and perfectly timed feedback. Sharing of my faith is foundational for my growth, and she was able to weave that in as needed. Dr. Vitek cuts to the core and gets down to business in a gentle and direct way. Very impressed!

July 8, 2026
Unprompted review

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