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Grow Therapy Reviews 

8,509
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,890 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise their dedicated therapists for being exceptionally warm, deeply understanding, and consistently providing valuable guidance during mental health sessions. People truly appreciate the incredible convenience of virtual visits, finding the overall digital platform very simple to navigate and access for daily support. However, some customers also noted notable frustrations regarding difficulties in reaching human support through automated systems and dealing with confusing website navigation. A few reviewers additionally experienced unexpected communication problems, technical glitches, or frustrating response delays when interacting with their assigned care providers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting that counselors are warm,... See more

Service

Customers had positive experiences with service, often highlighting the ease of finding and selecting a... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Users describe positive interactions with customer service, often highlighting providers who are wonderful,... See more

Website

People report positive experiences with website, noting that the platform is generally easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The therapy I have received through Grow Therapy has been substantially better than any mental health experience I've had through the years. I highly recommend Grow Therapy and Erica Fleury. She is th... See more

Rated 5 out of 5 stars

Shannon is a down to earth, intelligent, non-judgemental therapist. I felt comfortable with her from day one. What I like about grow therapy is that if your not comfortable with one therapist you... See more

Rated 5 out of 5 stars

Gino is very knowledgeable and intuitive. He knows which direction I have to put my thoughts for better clarity. I really appreciate his guidance on a needed stressful time. Thank God I don’t have to... See more

Rated 5 out of 5 stars

My experience with Grow Therapy has been amazing beyond my expectations for an online service such as this. However, I'm making amazing progress with Christopher, my therapist. He has helped me learn... See more


Company details

  1. Mental Health Service

Written by the company

Grow is a mental health platform built to enable progress — connecting people with thousands of qualified therapists vetted across specialties, identities, and lived experiences, covered by insurance. We didn't begin with a theory about the market. We began with someone trying to help someone they loved, with the realization that when someone you care about needs mental health support, the system can feel cold, confusing, expensive, and built to wear people down. So we built something better to help people find care they can afford, stay with, and actually feel supported by — care that doesn't just work, but makes progress possible. We are not only for crisis. We are for all the moments when someone decides they want more: more support, more clarity, more tools. Because our goal isn't just to help people feel better — it's to help people achieve their goals in life. That starts with finding the right therapist, which is why we make it easy to search by specialty, language, cultural background, and identity, with care covered by insurance, appointments available in as little as 2 days, and most clients paying around $21 per session. Many pay $0, and self-pay and sliding scale options are also available. We are committed to a mental health experience that's easier to begin, more affordable to maintain, and grounded in trust — rethinking not just how people access care, but how care feels, because life doesn't pause between sessions, and with Grow, support doesn't either. So far, 15 million sessions have started on Grow, each one a step forward for someone, somewhere, building the life they've always wanted. With 220M lives covered, appointments offered virtually or in-person, including evenings and weekends, and clear cost estimates with no subscriptions to worry about, it's no surprise that 80%+ of Grow clients report feeling better after starting therapy. For more information visit growtherapy.com and to read our privacy policy visit growtherapy.com/legal/privacy-policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(8,509)

1,844 reviews in the last 12 months

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medicaid

Rated 5 out of 5 stars

Medicaid and online? Yes, Please!

I needed mental health care I didn’t need to figure out transportation for. Being able to choose who you’ll see is also just as big of plus. An easy to use interface. You can schedule yourself, or with your provider. If no one has told you before, always give your provider three sessions before you make a final decision they’re not for you. I picked a therapist and psych I got right the first time and I can’t elaborate how thankful I am for them. If you have Medicaid, and need online care, definitely try Grow Therapy!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Grow

Easy to access, I love that Grow Therapy takes Medicaid. Tons of therapists with detailed profiles to choose from. I wish Grow Therapy had an app but the site works pretty well.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Grow Therapy has great providers and accepts my insurance!

I love Grow Therapy because of the many good doctors and therapists I can choose from. I also love that they accept my Humana PPO and FL Medicaid. I would rather never have to switch. I definitely recommend Dr. Roston Moss as a trauma physiatrist. Trusts you, listens, and cares.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

$250 unexplained fee

Growtherapy advertised saying "we take Medicaid!" and nothing about additional fees. I just had one intake/initial appt which the provider says she doesn't charge for at all -- despite having my insurance, and the provider saying she didn't bill anything THEY KEEP SENDING $250 BILLS. STOP.

Do not recommend.

February 4, 2025
Unprompted review
Grow Therapy logo

Reply from Grow Therapy

Thanks for sharing your feedback with us. We're disappointed to hear that your experience has been less than ideal, and apologize for any frustrations brought on by this experience. We would love the opportunity to investigate your case in more depth to ensure we address your concerns as thoroughly as possible.

We will need to verify your identity before moving forward. Please log in to your Grow Therapy portal and send us a secure message via the Help Widget. For more information on how to reach our support team, our Contact page at growtherapy.com/wp/contact-us has more details on how to reach us. Thank you for your understanding.

Best,
Grow Therapy Support Team

Rated 5 out of 5 stars

Love Love Love

Love Love Love - 1. Covered 100% by insurance United Health Care Medicaid 2. I got to read and select whom I thought was the best fit for me to achieve success in Therapy 3. Virtual appointments so I'm always on time and so is my therapist

I was avoiding therapy for 3 years; my last experience was horrendous. Thank GOD I found grow therapy in November...

The counseling/coaching has been great. Cheryl really listens and I feel energized after appointments with her. She has helped me decompress my thoughts about different things which is subconsciously giving me a better ability to process life experiences. I leave each session with new insight into developing strategies for reducing the impact of trauma in my daily life. Within a few sessions I was already implementing problem-solving and decision-making techniques to improve my performance in achieving my short and long term goals. Cheryl is not afraid to face into difficult conversations, has a wealth of experience, great intuition and listens brilliantly allowing her to provide excellent contributions and support.

February 5, 2025
Rated 5 out of 5 stars

This place was exactly what I needed

This place was exactly what I was looking for to start my private practice. It is so well-equipped for its clinicians by offering free CEUs, billing, and other benefits. They even partner with a health insurance marketplace for its clinicians. I would highly recommend Grow to any of my colleagues, and I love that they are currently the only platform offering billing for Medicaid.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Grow cares about the employees and work/life balance

I am fairly new with Grow but have been in private practice for over twenty years. I am a 1099 contractor with Grow so essentially self employed. But this far have been extremely impressed with the onboarding process and support teams with Grow. One thing I am very happy about is they market you on Psychology Today a d ZocDoc at no cost to me. There’s also a lot of community support with other providers. And they take most Medicaid plans which I respect.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate.

I don’t know where I would be without grow therapy. They offer talk therapy and medication management, and you have a wide variety of providers to pick from, there is no pressure to stay with the same provider. They also accept Medicaid, which is why I’m so grateful to have found them. Trying to find therapy that accepts Medicaid can be challenging and discouraging. I couldn’t be where I’m at without Grow Therapy.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

I NEED MORE THERAPY AFTER DEALING WITH…

I NEED MORE THERAPY AFTER DEALING WITH GROW THERAPY. SHADY COMPANY WITH SHADY BILLING PRACTICES. NO ACTUAL CUSTOMER SUPPORT. They market heavily how they accept Medicaid and Medicare and even make it seem on their interface as if your sessions are already paid off by your insurance. Then MONTHS later they will message you via email saying they are billing you for sessions that never had a balance months back. Also they never give you warning of the cost they spring it on you when they’re ready to charge your card. I tried to dispute with my bank and unfortunately it did not work. They’ve charged me $126, then $150 and now another email saying I owe $531 and I haven’t gone to sessions in months because I canceled and asked for my account to be closed. Their support email bounces back and says you need an account to use their live chat feature with support so if your account is closed they will still charge you and you can’t get help. Reporting them to BBB and will be seeking legal action on this.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use & caring providers

Very easy to use this service! The therapists have surpassed my expectations. The platform is very user friendly. Everything has been very easy to use. If a provider doesn't meet your needs, it's easy to find someone new. There are plenty of options. I only wish they accepted state insurance (Medicaid) so that more people could be helped. Overall, great service!

July 29, 2024
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