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Review summary

Created with AI, based on recent reviews

Evaluating 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making interactions pleasant and productive. The service is frequently highlighted as excellent, with many people appreciating the smooth organization of consultations and the clear, well-presented information. Reviewers are particularly impressed with the quick response times and the user-friendly experience provided by the platform. However, some customers also noted occasional issues, such as disturbing calls during consultations or not hearing back about follow-up meetings. A few people mentioned that it took a while to get their first call or that they were ghosted until a call was set up. There were also instances where information about compensation did not match later communications, and some found the follow-up process slow and unclear.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

People report positive experiences with service. Customers frequently praise the efficiency and... See more

User experience

Users describe positive interactions with user experience. Customers consistently praise the platform's... See more

Customer service

Reviewers express satisfaction with customer service, highlighting efficient and professional communication.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Happy with the engagement. This is a relatively painless experience and gives people with experience to share their SME knowledge for a fee with Guidepoints clients whilst being pid a reasonable... See more

Rated 5 out of 5 stars

The cooperation with your team is efficient and customer focused. The project screeing is also short but valueable to decide if I can support the reearch well or not. Also there is a good scope of pro... See more

Rated 5 out of 5 stars

I have worked with Guidepoint now for 4 weeks and have had 4 bookings as an advisor in this time. Assignments are simple to respond to, easy to join the calls and payment is swift. Never had an issue... See more

Rated 5 out of 5 stars

I've been approached by these organisations for many years and nothing ever materialised through a myriad of surveys and answer I've given. Guidepoint was different, while they did follow the same fo... See more


Company details

  1. Information Service

Written by the company

Guidepoint connects clients with vetted subject matter experts from their global professional network. Guidepoint's broad range of services empowers our clients to access new industries, get up to speed on trending topics, enable in-depth exploration of critical subjects, and offer validation of qualitative insights. Our multinational client list includes top consulting firms, hedge funds, private equity firms, and Fortune-ranked public companies.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

922 reviews

5-star
4-star
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1-star

Replied to 43% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

dificulty- invoice

Very good!
The only reason for not giving a five star review is that I had a little dificulty while submiting the invoice and sent an email, the answer wasn’t helpful but i could manage by myself.
Many Thanks

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent experience with Guidepoint

I just had a call with Guidepoint and it was an excellent experience. The coordination was seamless, the team really was professional and efficient, and the collaboration felt very smooth and well organized. Communication was clear and efficient throughout the process. I truly appreciate the professionalism and the high level of organization. Looking forward to future collaborations!

February 11, 2026
Unprompted review
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Rated 4 out of 5 stars

Clear

Online questionnair is clear, straightforward to navigate.
Online calendaring is the best, simple, quick.
Getting connected, final appointment has too many options, too many phone numbers.

February 9, 2026
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Rated 5 out of 5 stars

Happy with the engagement

Happy with the engagement.

This is a relatively painless experience and gives people with experience to share their SME knowledge for a fee with Guidepoints clients whilst being pid a reasonable rate for their time.
The experience from the analysts first contact to the through onboarding to the meeting and then the invoicing and payment processes are well thought through. Happy to engage again.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

getting truly genuine Projects from…

getting truly genuine Projects from guide Point , payment cycle is truly fast , the projects are truly matched with advisor's profile , another best thing is they are bringing lot of new features like AI enabled interviews and boosting their bridge and platform in all ways.

February 6, 2025
Unprompted review
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Rated 3 out of 5 stars

Not a flawless meeting

Meeting was planned according to schedule. Several calls and messages from different people at Guidepoint to confirm. During the call with the customer Guidepoint called several times which was disturbing the call. Somehow Guidpoint was informed that the customer could not hear me, which was not the case.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

A user friendly Expert match finding

Guidepoint has been very good at combining an effective digital platform with direct human support, for ad hoc requirements and feedback.

The projects' topics are well targeted and the appropriate connection has been swiftly found between the Clients and I.

As my collaborations within the network grow, the opportunity for further engagements is clearly expanding.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Sharing my experience on Guidepoint

Guidepoint has contributing a lot in connecting experts and researchers with a very smart platform. It is easy and user friendly platform. I hope researchers will got valuable informations from expertise around the globe. Looking forward to collaborate with researchers and experts around the world.

February 5, 2026
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Rated 5 out of 5 stars

Great expert network!

I’ve had the pleasure of working with Guidepoint for many years, and it’s always been a great experience. They consistently connect me with a broad and engaging client base, giving me rewarding opportunities to share my expertise. I truly value the professionalism, respect, and strong ethical standards they maintain with both experts and clients. I look forward to continuing our collaboration for many more years!.

February 5, 2026
Unprompted review

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