The Guinness Partnership Reviews 

I was given A☆☆☆☆☆+ treatment by the customer services named Ibby. He had a lovely telephone manner and was extremely helpful towards me. I think he is an asset to Guinness Housing. Look after him because he is a diamond.. Thank you Ibby, if the world was full of Ibby's oh what a wonderful world it would be

I rang the Guinness Partnership earlier today and was greeted by Nicole. My experience was made very pleasant by Nicole. She was extremely professional, curtious and extremely helpful. Thank you Nicole.

The person I spoke to she was lovley and took the time to find out what I needed and went that extra mile.
How every the people that come out always just want to patch the job instead of doing the proper job so we don't have enough to call every 3 to 6 months

The lady sorted out how to get my door repair and took pictures of the damage, so the repair can be done quicker

Great service, very helpful. Helped me get my issue sorted straight. Very polite and friendly. Kieran is a great member of staff who understood everything I needed sorting

Professional, polite and wanting to help.

As a disabled shared ownership resident with Guinness, they do not seem to care or take responsibility for any issues. I've been asking to get help moving to a ground floor property and i can't sell due to cladding work. All they need to do is grant me permission to sublet due to exceptional circumstances and I would be out of the issue. But they have taken nearly 3 months to say no, and now the lift to my 3rd floor apartment is out of action and has been for more than 24 hours. With no notification from Guinness. I would steer well clear if you're looking to purchase a property with them!

Ridiculously long wait times on telephone
Won’t take calls between 8am and 9am unless it’s emergency which then means phone even busier when everyone calls back from 9am
Online account not fit for purpose
States quite clearly you can view and manage repairs which you can’t! Just made 2 attempts to get a call handler on live chat to be told by chat bot to log request on line when I’m not trying to log a new request!
No doubt the response to this will simply be to contact them! Useless!

Very polite and helpful

Amazing customer care support, professional and helpful people with empathy.

Very quick and very efficient, great service

Blessing was calm, polite and thoroughly professional. Very easy talk to and didn't get flustered with anything sent her way

Customer service was great resolve issues efficiently.. rebooked jobs and changed my schedule at flexibility..

Lovely worker , straight forward easy to follow instructions, my problem was resolved easily and perfectly and very kind and understanding staff

Very helpful

Very helpful polite and friendly assistance thank you

The lady on the telephone was very helpful as I didn't have a Guinness letter handy for my customer number. She did a video call so that she could clearly see the repair needed. I felt listened to and that she understood my concern on the damage that was present. A much better experience.

The adviser was friendly and helpful in his understanding of the issue.

Although I was disappointed with the online repair reporting as it didn’t work, I was please with the call I made to report repair as man was very polite and efficient and made the whole thing much less stressful as I struggle badly with my nerves

Was extremely helpful and professional and great communication