Valerie made our shopping experience—buying my 14 year old son his first acoustic guitar—stress-free and fun. We appreciated how educated they were about guitars and that they genuinely loved to share... See more
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Matchable to Yamaha 88 Key Case for $40 less and included Special 2-day handling - Priceless. All information was accurately entered, Visa struggle on the numbers is the Card issue - not service ce... See more
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I called the North Fort Worth store inquiring about a cymbal being in stock and spoke to Garin. He was great. Garin was very upbeat and friendly. He was knowledgeable about my product of interest and... See more
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Customer service was A+! Chris at the Brooklyn location was so helpful and patient. I’m a beginner and a lefty, and he was so knowledgeable about finding a match for me. Thank you!
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Company details
Written by the company
Guitar Center offers great deals on guitars and other musical instruments including bass guitars, keyboards, and amplifiers
Contact info
5795 Lindero Canyon Rd, 91362, Westlake Village, United States
- 855-770-3373
- YourVoice@GuitarCenter.com
- www.guitarcenter.com
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Cruse was super helpful offering…
Cruse was super helpful offering guidance on which kick drum to go with for upgrading my roland ekit. He simplified the process and I am excited about my mew purchase.
July 26, 2026
Unprompted review
Reply from Guitar Center
Hi! Thanks so much for sharing your experience! We're thrilled to hear Cruse was able to make the process of upgrading your Roland e-kit easier and help you find the right kick drum. We'll be sure to pass along your kind words. Enjoy your new purchase, and happy playing! 🎶
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Months later...completely ghosted.
Ordered a used item in early May of 2026. The item was marked delivered, it never showed up, I opened a claim, and it still has not been resolved... Any online attempts to contact CS are ignored, and if I call? I'm eventually placed on an indefinite hold.
I've never had a bad experience with Guitar Center in store. However, ONLINE is 100% the opposite. Don't let the convenience of online orders deceive you.
May 13, 2026
Unprompted review
Reply from Guitar Center
Hi Ian, thanks for bringing this to our attention. We're very sorry to hear about your experience and understand how frustrating it must be to be dealing with an unresolved claim since May after your order was marked as delivered but never arrived. This isn't the experience we want for our customers. Please email us at YourVoice@GuitarCenter.com with your order number, the email address associated with your purchase, and a brief summary of what happened. Our team will be happy to review your case further and assist however we can.
This guitar center is one of the best !
Thanks for a great experience I am truly happy with this bass...fast shipping ...great packing ... and to all the crew a big high five !!!
July 25, 2026
Unprompted review
Reply from Guitar Center
Hi Paul, thank you for taking the time to share your experience! We're thrilled to hear you're happy with your bass and that it arrived quickly and was packed with care. We'll be sure to pass your kind words along to the team. Enjoy your new bass, and thanks for choosing Guitar Center!
Request for items not found online or in store.
I asked the store manager of Guitar Center (GC) in Alexandria Virginia if they could order Ernie Ball single wound strings. GC has the plain strings available online, but not the wound ones. The manager said they would check with the individual that orders product for the store. A few weeks later, the manager called me back to say they were able to special order the strings I needed and that they were available for pickup. Both the manager and support staff that helped with my request were courteous and friendly, in-person and over the phone. They appeared to work as a team and were pleasant to deal with. I had a very positive GC experience and highly recommend the Alexandria Virginia location to other musicians. This location is a bit further drive for me than a closer GC, but well worth the extra time. Thanks!
July 24, 2026
Unprompted review
Reply from Guitar Center
Hi Robert, thank you so much for sharing your experience! We're thrilled to hear that the team at our Alexandria location was able to help track down the Ernie Ball strings you needed and make the special order process easy. We appreciate your kind words about the manager and staff, and we'll be sure to pass along your feedback to the team. Thanks for choosing Guitar Center, and we hope you enjoy your new strings!
Guitar Center Tulsa
I had an amazing experience at the Guitar Center Tulsa. Great customer service and the sales person who I worked with Mr. Ethan Jackson went above and beyond to help me get the guitar I always wanted. His patience with me was universal and beyond anything I would have expected. I even had to leave for a while a take a call and everything was ready for me when I returned. The entire staff is excellent from management to Sales.
Thank yall so much.
July 20, 2026
Unprompted review
Reply from Guitar Center
Hi Anthony, thank you for taking the time to share your experience! We're thrilled to hear that Ethan and the Tulsa team went above and beyond to help you find the guitar you always wanted. We appreciate your kind words about their patience, professionalism, and dedication to making your visit a great one. We'll be sure to pass your feedback along to the team. Enjoy your new guitar, and thanks for choosing Guitar Center!
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Ed make our experience great!
Ed make our experience great, my wife and I! He was knowledgeable, personable, and helpful providing us with the Nord Stage 4 keyboard today!
July 21, 2026
Unprompted review
Reply from Guitar Center
Hi Paul, thank you for sharing your experience! We're thrilled to hear that Ed provided you and your wife with such a great experience while helping you find the Nord Stage 4 keyboard. We appreciate your kind words about his knowledge, personable service, and willingness to help. We'll be sure to pass along your feedback to Ed and the team. Enjoy your new keyboard, and thanks for choosing Guitar Center!
Hello! i received the wront pedal
Hello!
The pedal received is not the one advertised. Easy enough mistake.
I ordered the “lofi junky looper zvex” pedal and recieved the “instant lofi junky zvex” pedal. Not a looper and different pedals. How do i remedy?
July 21, 2026
Unprompted review
Reply from Guitar Center
Hi! We're sorry to hear you received the wrong pedal. We understand how frustrating that is. Please email us at YourVoice@GuitarCenter.com with your order number, photos of the pedal you received, and a brief description of the issue. Our team will review your case and work with you on the best resolution as quickly as possible. Thank you!
Prompt response to my needs
June 16, 2026
Unprompted review
Reply from Guitar Center
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
THE GUITAR CENTER HAS VERY EXPERIENCED…
THE GUITAR CENTER HAS VERY EXPERIENCED EMPLOYEES, ESPECIALLY RON AND DYLAN. THEY ARE VERY KNOWLEDGEABLE, EFFICIENT, COURTEOUS AND HELPFUL. THANK YOU. FROM: FRANCES HUFF-MCNEALY
July 20, 2026
Unprompted review
Reply from Guitar Center
Hi Fran, thank you for sharing your experience! We're so glad to hear that Ron and Dylan provided you with knowledgeable, efficient, and courteous service. We appreciate your kind words and will be sure to pass your feedback along to them and the team. Thanks for choosing Guitar Center!
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"Zach" at the Lawndale store helped me…
"Zach" at the Lawndale store helped me find the parts I needed to order for my Bongos. He was very helpful, and knowledgeable and genuinely a good guy. Made it a smooth experience as usual. I just wanted to recommend him. He was great. Thank you:-)
Jay Lawson
July 20, 2026
Unprompted review
Reply from Guitar Center
Hi Jay, thank you for taking the time to share your experience! We're thrilled to hear that Zach at our Lawndale location was able to help you find the parts you needed for your bongos and provide such a smooth experience. We appreciate your kind words about his knowledge and helpfulness, and we'll be sure to pass your feedback along to Zach and the team. Thanks for choosing Guitar Center!
I understand this is backorder
I understand this is backorder. I didn't realize that till after I ordered. That pissed me off. So how effing long do I have to wait?
July 18, 2026
Unprompted review
Reply from Guitar Center
Hi Gary, we’re sorry for the frustration and understand how disappointing it can be to place an order and then realize the item is on backorder. We’d like to look into the status of your order and provide the most accurate update available. Please email us at YourVoice@GuitarCenter.com with your order number and the email address associated with your purchase, and our team will be happy to assist.
i went to guitar center to see the…
i went to guitar center to see the problem for my bass, a worker, chris was helping me, then another worker from afar came up to me and my dad with such a bad, nasty attitude, he was rude for no reason. i was telling him what was happening with my bass, he asked how often i used it, and i said not to much, he said that’s probably why. i was going to purchase an item, when he came up again asking what was the problem with the bass, and i told him. he said, “oh yea i knew it”. i was thinking if he knew the problem all along then why didn’t he try to help me? i tried to walk me out as if i need help. this makes me not want to come to guitar center, and that’s the only one near me.
July 17, 2026
Unprompted review
Reply from Guitar Center
Hi Arianna, we're very sorry to hear about your experience. Everyone who visits Guitar Center should feel welcomed, respected, and supported, and we're sorry that wasn't the case during your visit. We appreciate you taking the time to share what happened. Please email us at YourVoice@GuitarCenter.com with the store location, the date of your visit, and any additional details you'd like to share. Our team would like the opportunity to review your experience further. Thank you!
Been a customer for a number of years
Been a customer for a number of years, so it's about time I said something! The folk at GC have always treated me well and usually have exactly what I require. If something is ever amiss, not only do they resolve issues swiftly but I never get the impression that I'm a nuisance in bringing it to their attention. Thanks GC!!
July 16, 2026
Unprompted review
Reply from Guitar Center
Hi Rudolf, thank you for being a loyal Guitar Center customer and for taking the time to share your experience! We're thrilled to hear that our team has consistently provided you with helpful service and that we're able to resolve any issues quickly when they arise. We truly appreciate your support over the years and look forward to continuing to help with all your musical needs. Thanks for choosing Guitar Center!
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Amp is in terrible condition
Amp is in terrible condition. every single screw on the housing was loose. the cones literally FELL off the housing when I picked it up. Complete scam. Y’all are actual criminals for this one.
July 17, 2026
Unprompted review
Reply from Guitar Center
Hi Dylan, we're very sorry to hear the amp arrived in that condition. We understand how frustrating and disappointing that must have been, especially if it wasn't as advertised. Please email us at YourVoice@GuitarCenter.com with your order number, photos of the amp and its condition, and a brief summary of what happened. Our team will review your case and work toward an appropriate resolution. Thank you!
I am not one to usually leave a review…
I am not one to usually leave a review but this absolute unethical company just brought me out my silence. I have never been treated with less respect and disgraceful customer service in my life . I bought a brand brand new guitar a couple years ago and had it in case all purchased same time . It was never used one and I was told I could bring it back and they would buy at a lesser rate ofcourse. I had a major neck surgery and decided I’d hit them up and sell it back just like they said would be no problem, I took it in and was told it was not worth anything cuz it wasn’t stored in a climate humidity controlled room. I was never told this and was basically told too bad, I said some unkind things I admit but I spent I think around 600 . I would warm anybody and everybody to avoid this ripoff company at all costs
July 16, 2026
Unprompted review
Reply from Guitar Center
Hi Patrick, we're sorry to hear about your experience and understand how upsetting this situation has been, especially after dealing with your surgery and expecting a different outcome. We appreciate you sharing your feedback. Please email us at YourVoice@GuitarCenter.com with the store location, the approximate date of your visit, and any additional details you'd like to share. Our team would like the opportunity to review your experience further. Thank you!
We went into the Orem store to buy a…
We went into the Orem store to buy a karaoke machine for my birthday. Avri and raven completely bent over backward to help make my party perfect! We had to call the salt lake store to order the machine. Micheal was very rude to my daughter; it was completely unwarranted. She was polite and he met her with hostility. It seemed like he wouldn’t want to help since he isn’t getting commission for the sale. But, avri and raven were the best! Thank you to the Orem store for making my birthday special!
July 16, 2026
Unprompted review
Reply from Guitar Center
Hi Rachel, thank you for sharing your experience! We're so glad to hear that Avri and Raven at our Orem location went above and beyond to help make your birthday celebration special. We appreciate you highlighting their dedication and willingness to help. We’re also sorry to hear about your experience with your interaction at another location and understand how important it is for every customer to feel welcomed and supported. We’ll be sure to share your kind words with the Orem team and review your feedback. We hope you had an amazing birthday celebration, and thanks for choosing Guitar Center!
Great People at the Store!
July 10, 2026
Unprompted review
Reply from Guitar Center
Hi Alec, thank you for taking the time to share your feedback! We're glad to hear you had a great experience with the team at our store. We appreciate your kind words and will be sure to pass them along. Thanks for choosing Guitar Center!
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I waited for 15 minutes
I waited for 15 minutes, behind another costumer (who was also waiting), to pay for goods in my hand.
The attendant at the cash register was incompetent - spent all of the 15 mins talking......looking up prices (I think).
So I walked out......never to return.
July 14, 2026
Unprompted review
Reply from Guitar Center
Hi Trevor, we're sorry to hear about your experience. We understand how frustrating it is to wait that long just to make a purchase, and we don't want checkout to be a reason anyone leaves empty-handed. We appreciate you taking the time to share your feedback. Please email us at YourVoice@GuitarCenter.com with the store location, the date and approximate time of your visit, and any additional details you'd like to share. Our team would like the opportunity to review your experience further. Thank you!
Super friendly lessons staff
Lessons manager, Leesa, is always so cheerful and helpful.
July 11, 2026
Unprompted review
Reply from Guitar Center
hank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
We were at the Pasadena location,and…
We were at the Pasadena location,and Martin was very helpful and very respectful. He made sure everything was explained to my husband about the equipment to the wires. He made sure we left happy and made sure if we had any other questions or concerns he would be gladly willing to help us at any time. Best service ever.
July 11, 2026
Unprompted review
Reply from Guitar Center
hank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
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