Bought a Shure Mic WITH Waranty 7 months ago..it broke...after a Day with no luck..I got In Touch with Jason at the Peoria store....He Immediately took care of the problem...and switched the Defective... See more
Company replied
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Valerie made our shopping experience—buying my 14 year old son his first acoustic guitar—stress-free and fun. We appreciated how educated they were about guitars and that they genuinely loved to share... See more
Company replied
Josh helped set up up with a free mini lesson with Zac. My daughter has wanted to try guitars for a long time. Well, it was a great experience. We decided to offically start lessons. Josh helped set... See more
Matchable to Yamaha 88 Key Case for $40 less and included Special 2-day handling - Priceless. All information was accurately entered, Visa struggle on the numbers is the Card issue - not service ce... See more
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Company details
Written by the company
Guitar Center offers great deals on guitars and other musical instruments including bass guitars, keyboards, and amplifiers
Contact info
5795 Lindero Canyon Rd, 91362, Westlake Village, United States
- 855-770-3373
- YourVoice@GuitarCenter.com
- www.guitarcenter.com
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Staff was friendly and helpful
Staff was friendly and helpful, especially Brian.
April 23, 2026
Unprompted review
Reply from Guitar Center
Hey Dave! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
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Howard is an AWESOME gear advisor!!!
Howard is an AWESOME gear advisor!!!
April 23, 2026
Unprompted review
Reply from Guitar Center
Hi Will! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Matchable to Yamaha 88 Key Case for $40…
Matchable to Yamaha 88 Key Case for $40 less and included Special 2-day handling - Priceless.
All information was accurately entered, Visa struggle on the numbers is the Card issue - not service center. Appeciated the rush order as concerts are wearing me out with the carry w/o wheel on and has a hole in the case - 20yr purchase prior - with great life - just done.
Thank you Anthony Mier-Mcmeins – Gear Advisor on helping in the call-in order.
April 22, 2026
Unprompted review
Reply from Guitar Center
Hello Thomas! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Had a hard time choosing the right…
Had a hard time choosing the right guitar and amp. Adriana and the staff made is very easy and were very accommodating in helping me find the right gear. Orders were a breeze. They went above and beyond to take care of me. Customer service was top notch. Will definitely be frequenting this store.
April 22, 2026
Unprompted review
Reply from Guitar Center
Hey Daniel! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
guitar sitting for days unshipped
guitar sitting for days listed as processing, when asked i was told it was waiting for pickup which obviously was not true. i buy a lot from guitar center and this behavior is out of context and very discouraging for future purchases
April 19, 2026
Unprompted review
Reply from Guitar Center
Cody, sorry to hear that your order showed it was processing and that messaging wasn't clear. Please email us at YourVoice@GuitarCenter.com with your order number so we can look into this further with you. Thanks!
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I ordered a Fender Kingman waited a…
I ordered a Fender Kingman waited a week to get it, was offered a scratch and dent special. Im getting a full refund. I was very excited to get it shipped, recieved the bad email today. I bought my first gutair from gutair center and fell in love, sad to see it came to this.
April 21, 2026
Unprompted review
Reply from Guitar Center
Justin,
Thank you for your feedback. We apologize for any sort of inconvenience you may have encountered and we’re sorry that the item you expected wasn't able to be fulfilled. Please email us yourvoice@guitarcenter.com with your comments and your preferred contact information, we will follow up with you regarding this. Thank you
Guitar Center Really Made Me Feel Special
Guitar Center was great. The item I ordered was no longer available. I received a call from a representative who informed me that I would receive an item of even higher value at no extra cost to me. I couldn't be happier with the way this was handled.
April 21, 2026
Unprompted review
Reply from Guitar Center
Hi Alvin! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Just wanted to take the opportunity to…
Just wanted to take the opportunity to say that Johnny at the Pasadena store provided one of the best guitar center transactions I've ever had. Very friendly, very willing to go the extra mile to make sure I had detailed information over the phone while purchasing my jazzmaster. Hope to do business with Pasadena again.
April 20, 2026
Unprompted review
Reply from Guitar Center
Thanks for the kinds words! Please let us know if we can help in the future. Thanks!
Great help and friendly service
Great help and friendly service, helped order a Denon Prime 4 + that wasn’t in stock. Very quick, polite and helpful!
April 20, 2026
Unprompted review
Reply from Guitar Center
Hi Davina! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
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Easily found what I wanted on the…
Easily found what I wanted on the website, first guitar I've ordered online.I have made other online purchases from Guitar Center and been very happy with the service and products.
April 20, 2026
Unprompted review
Reply from Guitar Center
Hi there! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
It was aight
It was alright. I came to try out headphones, I had to wait a bit and they didn't have the one I picked in stock
April 18, 2026
Unprompted review
Reply from Guitar Center
David, sorry that we didn't have the headphones in stock and that you had to wait. If there is anything else we can do to help here, please don't hesitate to reach out to us at yourvoice@guitarcenter.com. Thanks!
Prompt and courteous service
Prompt and courteous service. Help in choosing the best gear for my needs, space and budget.
April 18, 2026
Unprompted review
Reply from Guitar Center
Hello Gary! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Wonderful store, wonderful employees.
I went into the East Lansing Guitar center pretty nervous because I wanted to try out some very nice guitars. Chris greeted me right off the bat and couldn’t have been nicer. He had me sit down with them for as long as I needed and was there to listen about my pros and cons of each. I ended up walking away with a Fender American Vintage ii Strat and I couldn’t be more happy. It was truly a wonderful experience, thanks to Chris.
April 18, 2026
Unprompted review
Reply from Guitar Center
Hi Jay! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
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When I made the order
When I made the order, it said it was in stock, which is why I ordered it. I was offered a five dollar coupon off, but no place to enter in the coupon code only a gift card or a synchrony reward. I have a synchrony card, but I'm unable to access it. So I didn't get the five dollars off and I wasn't able to use any rewards and then after checking out it said it wasn't in stock and would take 3 to 5 days.
April 18, 2026
Unprompted review
Reply from Guitar Center
Lindsey, sorry to hear about the coupon code issue and that your item ended up not being in stock. Please email us at YourVoice@GuitarCenter.com with your order information and any other details and we will see what we can do to help. Thanks!
Amazing service and selection
Always a great selection of beautiful guitars, pedals and amps and I love testing out different combinations, when I have questions there is always someone to help me understand.
April 14, 2026
Unprompted review
Reply from Guitar Center
Hey there! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Great experience!…
We worked with Tristan Petrie at the Greensboro, NC store. He was very helpful and great to work with. Overall, we had a wonderful experience!
April 17, 2026
Unprompted review
Reply from Guitar Center
We're glad to hear you had a great experience! Please let us know if we can be of any help in the future. Thanks again!
I did not make this purchase.
I did not make this purchase myself nor am I on a subscription for lessons. I should not be charged for something I did not buy or a service I do not require.
April 14, 2026
Unprompted review
Reply from Guitar Center
Jonny, we're sorry to hear about your experience with lessons. Please email us at yourvoice@guitarcenter.com with your lessons order number and where the lessons are being taken at and we can look into this with you. Thanks
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I came in to have my SG Looked at and i…
I came in to have my SG Looked at and i was pointed to sean in the repair department and very friendly guy very knowledgeable and very helpful
April 15, 2026
Unprompted review
Reply from Guitar Center
Hey Kayleb! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Josh was very patient and went through…
Josh was very patient and went through some extra effort to accommodate my requests. I see why you hired him. Very affable fellow coffee drinker.
April 15, 2026
Unprompted review
Reply from Guitar Center
Hi Eric! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Horrible customer service
Horrible customer service. Promised same day pick up on a stock guitar just hand me the box. Ordered at 3pm close at 7pm no word. I call and it should be ready tomorrow. Next time I’ll order from Amazon.
April 12, 2026
Unprompted review
Reply from Guitar Center
Hello Shawn! I’m sorry for the inconvenience you experienced with our same day pick up option. Please email us at YourVoice@GuitarCenter.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you.
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