Hacking and Paterson Management Services Reviews 

Over charging us, terrible staff (passive aggressive) and condescending and poor standards all round.

They also reported this as 'defamatory content'...so snowflakes at best, or desperate to silence the voices of the customers that they are overcharging.

Lack of communication, lack of works carried out within our development have resulted in grass pavements being overgrown and unusable. Have been trying to resolve this with our property manager for 12 months however we are at the point of giving up and moving on.

Hacking and Paterson factor our property.
We have a communal satellite dish.
We were not getting a signal to our Sky TV.
I telephoned Hacking and Paterson, and within an hour of my call, an engineer came out and confirmed the problem was with the satellite dish. However as the dish was on the roof, there was no access, so they would have to hire a cherry picker. We received a quote the next day, and within two days the repair was done.
Well done Hacking and Paterson for their speedy response, and also to the contactor they used.
I would highly recommend the services of Hacking and Paterson, as this is the type of service we received all the time.

Complete incompetence, law breakers, unhelpful, refuse access to information and ban people who complain.

I found it extremely frustrating to get in touch with Hacking and Paterson. The email they sent was from a no-reply address, and there was no contact number listed on the invoice—which, to make matters worse, was incorrectly addressed. I had to search online just to find a phone number, and even then, I was left on hold for 15 minutes before someone answered. When I questioned the invoice charges, I was told I had to submit my dispute in writing to their Overseer Director—yet there was no clear way to do so, especially not via the no-reply email. Overall, the company makes it unnecessarily difficult to communicate with them, which is disappointing and telling.

Charged £180 admin fee

Great service, made possible by the diligent and conscientious Jack Bisset. Always helpful and gets to the bottom of issues.

Very unprofessional “property managers” especially Andrew Grant, Bruce McKerrow and Lynsey Hutchieson. Misleading information given to homeowners on a number of times and as soon as this is challenged the “property manager” is moved and replaced with someone else. If you are with this factor, please ensure you never call them and always keep a paper trail.

I wish to commend a Hacking and Paterson employee, namely Jack Bisset, for his attentiveness to requests I have made recently regarding my apartment building. I have had occasion to report a few problems in the last few weeks and they have been dealt with most speedily and efficiently. I tend to phone, normally, and Jack has always been extremely polite and friendly. On one occasion I emailed him my enquiry and he responded by telephone to keep me updated

Absolutely awful.
Zero customer care and seem to go out of their way to be unhelpful.

The estate being managed by Hacking & Paterson (H&P) is involved in remedial works following storm damage from January 2025. Hannah Rodgers (Property Manager) is the lead representative from H&P who is overseeing the works on behalf of property owners.

From the outset, Hannah has provided regular updates on the project and has effectively liased with contractors, third parties and owners. Hannah has made herself available to speak to,in respect of any questions and responds promptly to emails.

Hannah’s diligence, tenacity in chasing up contractors and communicating with owners has been first class.

Ms.Rodgers’ positive service delivery to clients, reflects well on herself and H&P.

I recently suffered an ingress of sewage and waste water to my ground floor flat from a blocked communal drain. I contacted Callum Hoggan at Hacking & Paterson who advised me of the way to proceed with this emergency. I had to initially cover the cost of an emergency plumber but this was quickly refunded to me by Callum and Ryan at Hacking & Paterson. Since Callum joined the Company I find, as Secretary to the Residents Group, that a lot more residents are commenting on the improvement to the services provided, telephone queries are being dealt with timeously and in an efficient and professional manner.

A pleasure to work with—always kind, prompt, and professional in resolving any issues

Callum Hoggan has recently taken over as our new property manager. I have now spoken to & sent various emails to Callum which have always been dealt with professionally & in a timely manner.
Great work Callum & the team. Keep it up.

Shirley Watson

A typical, and often difficult corporate Factor with local residents. Only made worse when considering they were never even appointed directly by any of the current residents of my own development themselves. Recently, the Factor reduced the services previously received, and introduced additional fees (in the form of a Float) a major alteration that was neither agreed upon, appropriately consulted on, or legally signed off on. Factor then hid behind a wall of corporate silence as the public have come to expect. As always, 'the individual' is forced to simply accept the will of large organizations with other ideas and deeper pockets.

Worst company in the world for keeping accurate records and transcripts it would appear. I sold a house and they were notified of my sale date, all fees were then paid up to that date. 4 months later they are threatening me with debt recovered for a property I no longer own for services I didn't receive. 3 weeks prior to the current threat, they actually sent me a refund as they over billed me for my final payment. A diabolical company who take no responsibility for their ineptitude.

Quick, courteous and helpful response.

Great at cutting down trees and notifying you of your share of the cost. Awful at organising anything else that doesn't automatically fall into their catalogue of grass and tree cutting services. They'll just avoid dealing with it, even if it's in a hazardous state.

Rebecca in the Edinburgh office has been very helpful and efficient with an issue I have had this week. Thanks Rebecca!

I recently move home and paid my final factors invoice twice by mistake, just one phone call solved the issue and a full refund was promptly paid. I found the personnel at Hacking Paterson very helpful and keen to resolve my issue