While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The delivery (Japan to Germany) took same days but nevertheless it was fast. Directly after buying the product it was possible to track the delivery. The prices within the shop are always transparan... See more

Rated 5 out of 5 stars

I ordered some hair products but became worried when I subsequently read some negative comments on Hairbb's Trustpilot. But was happy when I got the correct goods after only 12 days and can only... See more

Rated 5 out of 5 stars

I’m going to be honest, I was still skeptical with the website despite the number of good reviews here, but it turned out to be that good. I got a lash serum at a cheaper price compared to other w... See more

Rated 5 out of 5 stars

I live in Canada and I’ve ordered the Ialust cream. Was shipped right away and I’ve received it within 10 days which is remarkable. Did not pay any custom. The product was as described. One thing to... See more

Company details

  1. Health and Beauty Shop

Written by the company

Established in 2014, Hairbb.com (BEAUTY ELEMENTS COSMETIC LIMITED) is the ultimate destination for everything related to beauty. We have noticed that the prices of the same beauty products can vary significantly in different countries. Therefore, we take this opportunity to establish an online platform to gather high-quality products at affordable prices from around the world and share them with our customers. We offer a wide selection of personal care products to ensure you find the perfect product for your unique needs. For example, health supplements, fragrances, beauty products, personal care essentials or men's grooming products can all be found on our website. so our customers can purchase quality products at reasonable prices on our website and build long-term, close relationships with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The help from hairbb is excellent

The help from hairbb is excellent. The shipping was a bit long around 3 weeks. But the package and the items are really in full and new condition. Really thank you so much. I recommand 🥳🥳🥳

March 8, 2024
Advertisement
Rated 1 out of 5 stars

I m still waiting for my order to come

I m still waiting for my order to come. Where is it, 7 weeks since i order it.l will never again make the mistanke to order enything from this firm.😡

December 4, 2023
Hairbb logo

Reply from Hairbb

We have reviewed your order, and it appears that there might be some confusion. You placed the order in January. We believe you may have mixed up your orders from different websites. We want to assure you that we take your concerns seriously and want to assist you in any way we can. We have replied to your email, so please feel free to contact us if you need further assistance. We are here to help and want to ensure your satisfaction with your purchase.

Advertisement
Rated 4 out of 5 stars

Arthur Thompson

I saw a few bad reviews and I don’t understand why. I’ve bought products from hairbb multiple times with no problems, but my experience doesn’t represent others.

January 12, 2024
Rated 5 out of 5 stars

Brandon Wood

I have shopped from this website many times and never had any problems. It would be better if there were more discounts.

January 5, 2024
Advertisement
Rated 5 out of 5 stars

Jeg bestilte nogle hårprodukter

I ordered some hair products but became worried when I subsequently read some negative comments on Hairbb's Trustpilot.
But was happy when I got the correct goods after only 12 days and can only recommend their safe delivery and the cheap price.
Michael

Jeg bestilte nogle hårprodukter, men blev urolig da jeg efterfølgende læste nogle negative kommentarer på Trustpilot om Hairbb.
Men blev glad da jeg fik de korrekte varerne efter kun 12 dage, og kan kun anbefale deres sikre leverance og den billige pris.
Michael

August 24, 2018
Unprompted review
Rated 1 out of 5 stars

These people are thieves!

Ordered hair products in the beginning of October 2017. Was given a fake tracking number and then told items were held up in customs for four months. After contacting them on numerous occasions was continually told me the products were held up in customs ‘not my problem. Not my problem. Not my problem.’ Is all they said! After 4 months, I charged the items back on American express because they never arrived. By late January and only after I charged back Amex, I was issued another tracking number out of the blue. At this point I was away for two weeks for work. They started to send me threatening emails that they’re going to call the police because my other items have arrived. They also told Amex the items have arrived when I had not received them. Amex at this point refused to reverse the charge, taking their side back but I still had not had received the items. They continue to send me threatening emails that they’re going to call the police.

The items finally arrived two days ago but not before the threats happened or the reversal of the American Express charge.

Never use these people they are thieves!!!

February 14, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

EOS lipbalm

My daughter desperately wanted an eos lipbalm. In Holland, this item is not for sale in stores. It can only be bought online. We ended up at Hairbb and did'nt know what to expect. We are perfectly satisfied! It arrived within 8 day's. I have a very happy daughter :-)

January 27, 2015
Unprompted review
Rated 1 out of 5 stars

Missha Watery BB Cream

Item received was not authentic upon comparison to one I already have. Seller denied the accusations. I do have pictures to compare the two items. Seller did however refund my money.

May 18, 2011
Unprompted review
Show reviews in all languages. (94 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look