Halfords Autocentres Reviews 

Had my tyres fitted at National, Motherwell. Ordered and booked online. Turned up at the appointed time and the car was taken right away and tyres fitted. Got a phone call and email in around an hour to say car was ready for collection. Easy process.

Had a rear tyre replaced at the Middlesbrough (National) Autocentre branch. The service was fast, efficient, and very professional. They were extremely helpful throughout. Really pleased with the experience!

From the minute I entered Halfords to the minute I left on paisley road west depot the service I received was beyond examplery I was greeted with a smile the technician worked on my car went beyond the call of duty and my wait felt comfertable and relaxed full marks for service well done guys you were amazing

Booked my car in for MOT. The garage managed to get the parts, repair and have my car back to me the same day. Even with it being bank hoilday Monday. Carl is super helpful on the front desk.

I spent £800 on a service, MOT wheel bearing and new tyres on Thursday. When driving the car home later at night, it was making a horrific “clunking noise at the front of the vehicle.

When I was able to take it back on Saturday I spoke to a very helpful man who put the vehicles up on a ramp and started showing me the problem (a broken drop link). When I asked if it would have passed MOT and service like this he said (I think) that it probably would have been noticed. I say I think as at that point another member of the team turned up the volume on what I presume was the garage radio to a level where conversation was very challenging. However the staff member showing me the problem was most helpful. I cannot understand how it managed to leave the garage in this condition as it not only had an MOT but also a retest after the work required.”

When I requested a price for the drop link, the member of staff who was looking up the price seemed to be finding something terribly amusing as in between exclaiming he couldn’t find a price was giggling away which I found quite unprofessional.

A second member of staff stated that they would phone for a price first thing on Monday morning. I heard nothing back for a whole week but as I needed the car I took it elsewhere for repair!

Dropped car off and was not impressed, immediately started trying to upsell additional services when I had already booked in for a full service and MOT. Unfriendly, spoke to me about parts that my car doesn't have and I was therefore unaware of what they were. No explanation or understanding that not all people are knowledgeable about cars and parts.
The car needed additional work doing which was done the same day, which I really appreciated, so no complaints about that. When I collected my vehicle, no discussion about what had been done, service book not stamped. I drove away feeling like they could have done nothing to the vehicle and I would have been non the wiser.

One year ago I vowed NEVER to use Halfords again. Having booked AND PAID for some work they contacted me and cancelled asking me to make another appointment. When I arrived at the second appointment they told me they were unable to carry out the work

One year on I thought I would give them another go

I booked AND PAID for a wheel alignment. Guess what? Yup they have just informed me that they have to cancel because their machine is broken! And my refund will take 1 - 2 WEEKS to process

Halfords, if you continue giving “service” like this YOU WILL GO BUST

NEVER EVER EVER AGAIN

PayPal have immediately reversed my payment, yet another nail in the coffin for Halfords

Apparently they claim they “didn’t achieve their high standards “

THEY HAVE NO STANDARDS❗️

Halfords Autocentre, Hawleys Lane, Warrington: Had my service & MOT booked. Arrived after crossing town in rush hour traffic to be told that they couldn't do the MOT because their ramp wasn't working.
No phone call to tell me even if they'd just discovered it. I won't use them again.

Easy to book, cost effective, local work.

First time I’d used Halfords for a mot ,was pleased with the efficiency of service whilst my car was in with them

Very friendly, prompt and helpful

Great customer service, good price for the service, very professional and reliable

Professional and efficient even though they were busy and running a little behind schedule

Halfords, Anlaby Road has been taking good care of my Ford Fiesta for many years - MOT, service and maintenance

I drive from Brough and have a coffee in St Stephen’s they ring me to say it’s ready

Highly recommended

Very disappointing customer service since the National Tyres takeover by Halfords at Ripon Road, Harrogate, north Yorkshire

I booked an appointment for today, 31 August, with David, who was very polite and helpful. However, when I arrived, the manager on duty today .. (August bank holiday Monday).. I was initially said there was no appointment, then later confirmed it but said they didn’t have enough staff to look in to the matter and the next available date was 9 September.

I completely understand that staffing issues can happen, but what disappointed me was the manager’s attitude. There was no apology, no real attempt to help, and no offer even to inspect the car or see if anything could be done. Instead, I was simply told that he only had two junior members of staff available.

As a long-standing customer, I had specifically booked the appointment because I have a long journey tomorrow and was relying on having the car checked/repaired today.

The contrast between David’s excellent customer service when making the booking and the way I was treated by the manager today was very disappointing.

I hope Halfords management takes this feedback seriously. Staffing problems are understandable, but how you communicate with and treat customers makes a huge difference.

Without appointment Halfords in Witney supplied and fitted a new batttery very quickly on a Saturday morning of a Bank Holiday weekend. The price was reasonable and nothing could have been done better or quicker.

I use the Greenock branch for all of our cars as the team are friendly and efficient. Great communication.

Stockton auto centre, the best branch with the best staff to service or repair your car, 100% trust.

I’d booked my vehicle in over a week in advance for four new tyres, only for Halfords to cancel the appointment on the day. Very inconvenient and disappointing. Their automated customer service system is also horrendous to use. I wouldn’t recommend them.

Went to Halfords Autocentre on Cowbridge Road, Cardiff for my MOT. Unfortunately my car had too many problems and they advised me it wasn't worth fixing, so I'm now without a car and no MOT which is very disappointing.

However I can't fault the team there - they were honest, explained everything clearly and didn't try to sell me work that wasn't worth doing. Appreciate their honesty even though it was bad news. Good service from them.