Booked front tyre change online at Halfords auto centre, Hendon. On arrival, the tyres were not in but the manager Antonio instead of rebooking me went out of the way to check whether the same item... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I'm having a rethink about Halfords servicing. The windscreen washer motor on my 2014 Chevrolet Spark lTZ no longer delivers water to the windscreen. The washer motor whirrs and delivers water t... See more
In the past their spray paints were good. But the car spray paints are really poor quality now, 3 different colours bought. All were of very poor painting quality, cover was dismal with paint running... See more
Did full service and MOT in December. Had to visit twice as the acceleration was dropping badly. In second visit they just increased idling speed and returned the car saying no problem found while t... See more
Found out whilst pumping my tyres that my tyre wall had split! Very time sensitive issue for me, called customer service to book in for an appointment, however upon arrival to the newbury branch they... See more
Halfords / McConnechys in Oban. My OSR indicator had failed and I couldn't replace the bulb as I am disabled. Very helpful staff at Halfords Oban replaced the bulb and wouldn't take payment. I hope th... See more
I went to Halfords St austell in cornwall, I went in with two wheels from my son’s trail bike, one punctured the other a maybe. I was served by “Simon” who was very helpful, knowledgeable, polite and... See more
Utterly disgusting service and attitude. Broke down 100 yards from their autocentre, stuck in park and no power at all. Manager refused to offer any assistance to get car to him (i.e. no jump leads o... See more
Daniel fitted me in even though I was running late And he took the time to explain what was happening to me, also he understood that I’m on a budget looking for the best deal for me All th... See more
Failed MOT. Second and third opinions were it shouldn't have failed on those items but that their advisory was a major, and that staff had outdated knowledge about known issues with Renault. Appointme... See more
The exceptional customer service received at the Warminster was totally professional and amazing, Daniel is without doubt responsible for this high standard and level of service. I can very highly r... See more
I booked on Wednesday to have two new tyres fitted on Saturday. About an hour before my appointment the garage phoned to say the that they had not got the tyres I wanted in and could not get them. S... See more
Horrible experience when getting 4 tyres changed. Had a booking for a certain time slot but was made to wait. Once my car was completed I noticed there was tyre residue on all four wheels and... See more
I dropped into Halfords auto centre in whippendell Road in Watford and I was looked after by Riccardo and his team. First class service as usual .
Have twice booked tyres with Halfords website. Twice it has gone smoothly during the booking process only to receive an email after saying there was an error and although I’ve been charged the bookin... See more
I booked a full service and MOT FOR Halfords Autocentre in Borehamwood on the 27/02 for 13/03. I got a phone message on 12/03 at 4.15pm to tell me they had cancelled it due to not being able to test d... See more
Booked a major service for £334 at a halfords garage Dickson road Blackpool. Dropped the car off only to be told they wanted another £30 to clear out the old oil .Go to pick the car up with a... See more
I visited the Halfords Horsham branch on 5/3/26 in search of a reasonably priced motorbike helmet. The helmet selection was limited so it was a case of finding one of the correct size... See more
Employ management and technicians who take pride in workmanship and maintenance of customer satisfaction. I had an mot and major service on my car. This was the first and LAST time that I will ever u... See more
Absolutely shocking exerpience don't book your car in to there. Unable to replace a remote key fob battery. Can't help a customer to get the car to the garage. Totally aweful talking to the manager a... See more
This review is for the Newhaven East Sussex branch. The manager Jamie and his assistant Stanley, went above and beyond in sorting out a problem on our vehicle, Jamie kindly sorted the problem with the... See more
I went today for bike parts and was helped by a lovely young man called Mathew. He explained how to fix my problem and showed me on a bike in the shop what to do. Service with a smile. Thanks Mathew.... See more
Excellent service at Llanelli Halfords auto centre.The staff are very helpful and friendly. New tyre was fixed on my car within a short time. Highly recommended. Thank you all!
Kings Lynn branch. Booking system was quick and easy. Technicians were polite and fixed my problem without an issue. Shauna on reception was helpful and friendly.
Used them a number of times mainly Ayr but have used others. Work isn't the cheapest out there but the service is good and from my experience always very honest Special shout out to the girls at... See more
Great friendly service
Friendly, experienced and knowledgable staff. Always ready to help. good experience for the customer.
Just been to Halfords service centre @Drakehouse Sheffield to have my steering checked they did this while I waited and did not charge me you cannot ask for better service
Staff on counter abrupt. Had to wait 2 hrs for an mot with no apology for delay. Failed MOT and rightly so as worn brake pads. Quoted over £380 to replace discs and pads. No issues with the discs so r... See more
I can see why 33,800+ reports are poor A recent attempt to contact customer services to raise a concern about a Major service of my car appeared to have some anomalies of jobs not completed as per... See more
I needed the tracking done on my car only the front wheel drive. I attended my appointment and waited 2 and half hours. Then was told couldn't do it needed a different ramp. I was asked to attend th... See more
Halfords Auto Centre, Strathmartine Road Dundee is the proud possessor of the rudest, surliest, most arrogant"manager" in existence. Having driven my car into an EMPTY tyre -fitting area I was then... See more
DO NOT BOTHER BOOKING AN MOT - BOOK ELSEWHERE. Had an MOT booked at Halfords Bridgend for Saturday, had a phone call Thursday to say their “Equipment was broken” and they had to cancel. To add insult... See more
DO NOT TRUST HALFORDS WITH YOUR DATA.I have reported a data breach to them 3 times and they don’t care and will not respond. They have sent me the registration number and vehicle details of a car I do... See more
Brought a tyre online. Had to pay for something extra at Checkout called “Premium Fitting”. Booked a tyre fitting at the Irvine branch. Arrived for the pre-booked fitting to be told they d... See more
Where to start…..rude arrogant staff with absolutely no customer service skills whatsoever Before booking anything with them check what they actually fix especially if your MOT fails as they don... See more
It was a nice suprise to find Chris in the branch today!!! 😊 Thank you so much for getting me out of a dilemma with my old dash cam and for fitting the new one in . It was very much appreciated an... See more
I had a dispute with Halfords Autocentre in Kettering over poor communication and poor work. I had to go to independent arbitration as their customer service was appalling. Their online chat "expe... See more
I have taken a local branch phone number from Halfords website, but unfortunately it automatically connected me to contact centre (apparently based in South Africa), where i spoke to Diteboho and expl... See more
Con artists is being polite. I have used my Local auto centre for years. I recommended them to my wife as she required an MOT After checking over the car and confident it would pass. I was s... See more
I had to keep contacting them and was constantly told, "It will be ready tomorrow." They didn't contact me until the third day when they had suddenly discovered a whole bunch of work that they should... See more
Very easy to book my services and mot Ele is very helpful behind she's had a lot of patience especially dealing with payments team on my behalf Big thank 😊 you elaborate at Wolverhampton fox lane... See more
Excellent service, friendly and professional
Put my car into Laleham road staines for a service. On leaving a noise was happening took it straight back asked me to come back in the morning. In the morning told nobody can see it. Was told this pr... See more
HALFORDS DOES NOT STAND BY THEIR CUSTOMERS. Unfair parking charge at Halfords in Oxford: I had a valid complaint: parked under 10 mins ( grace period) only to give the keys to Halfords so they move my... See more
Terrible service as always. Bought an ebike over 2 years ago, nothing but problems. Booked in on 18th February 2026 as it was losing power . 10 days later still no progress and being told different... See more
Rayleigh Weir, Essex - disappointed. Paid for my car to be serviced and MOT £284 pounds at end January and the first Saturday they had was tomorrow. Had several reminders and then tonight at 7.15 A... See more
Booked in for a single tyre replacement and even with several texts from them asking me to confirm the time slot was still OK, I was kept waiting 2 hours on the day! What is the point of the time slo... See more
Company details
- Car Service
- Auto Air Conditioning Service
- Auto Repair Shop
- Car Inspection Station
- Car Repair and Maintenance
- Tire Shop
About Halfords Autocentres
Written by the company
Halfords Autocentres is a leading garage network with a heritage spanning more than three decades. As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose Halfords, you know you’re getting fantastic value.
Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.
We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).
You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.
Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.
We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).
You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.
Contact info
United Kingdom
- www.halfords.com/mot
2.6
Poor
135K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
I had some tyres fitted at Halfords…
I had some tyres fitted at Halfords auto centre. I wanted to upgrade from the budget tyres I had on my car. On the way home my steering was vibrating so I went back the following day & they told me a weight had fallen off. They said it has been rebalanced but still the ride feels off the tyres are picking up the road surface badly. I rang customer services who have sent me around in loops with the garage. I have asked that the Bridgestone tyres on my car are removed and replaced with something else. I have been told to lodge a complaint that will take 5 to 7 days. I am going through a cancer diagnosis at the moment and this is far from helpful I am very annoyed. I am hoping someone at Halfords sees this review and reaches out to get this sorted. Very poor.
March 23, 2026
Unprompted review
I purchased tyres via Halfords website…
I purchased tyres via Halfords website to be fitted at the Newark Autocentre on the 14th March. These tyres subsequently were not delivered to the autocentre due to an error in Halfords IT systems. Halfords failed to supply the goods and service purchased on the date of the booking and have refused to compensate despite failing to deliver on goods purchased
March 14, 2026
Unprompted review
Let down twice…
twice i have been let down on a class 7 MOT .
These are difficult to get in my hometown of Bath so a proper stitch up .
Avoid them .
March 23, 2026
Unprompted review
Oldbury Halfords, exemplary staff
I recently went into the Halford Auto centre at Oldbury to get a Nextbase drive cam hard wired into our new car. On arrival the staff at the pay desk informed me that there would be an hour and a half wait. However within a few minutes after checking with the man whose job it was to fit these, he said that he could fit it straight away.
He advised me that it would take up to an hour to complete the job. When we came back within the hour the job was all done and there was no evidence of any mess and the cables were well hidden. A neat and tidy job, and the offer to call back any time if there were any problems made the whole experience very pleasant. Top job, friendly and helpful staff what more can you ask for. Thank you Halfords.
March 19, 2026
Unprompted review
Advertisement
Great team at Haverfordwest!
Great team upstairs at the Haverfordwest branch. I can't comment on the staff downstairs as I haven't needed their help, but there is always a friendly welcome when we step into the store.
My son and I pop in upstairs from time-to-time with scootering issues and the service we have always received is second to none. The team always go above and beyond and nothing is too much trouble. There is no sales pressure, just welcoming staff on hand if you require assistance. In my opinion, that's how customer service should be. They don't always have what you need, but if they don't, they're forthcoming with what to try next. Yesterday we nipped in hoping to fix a wheel on my son's scooter, which we bought there. They don't provide the parts, (which seems odd Halfords if you're selling the scooters!) however, they found some stunt pegs, removed the inside and fixed the wheel anyway with the bolt provided. It's safe and secure and one happy boy got to go to the skate park for the afternoon. Thank you Haverfordwest! Keep doing what you're doing, because you do it well!
March 22, 2026
Unprompted review
A car battery was fitted to replace a leisure battery.
I’m touring Scotland and my 12v wasn’t holding its charge, so I dropped into Halfords for a LEISURE BATTERY. They said they didn’t have one in stock and could order one in the next day and then weirdly found one and fitted it. I said I was surprised it had stop/start technology and feel utterly conned.
I’m now £190 down and need to purchase a leisure battery. As a female I suspect they saw me coming. I’m so upset.
March 11, 2026
Unprompted review
Shocking absolutely shocking
March 15, 2026
Unprompted review
Avoid Spon End Coventry
I needed to book in somewhere at short notice to replace my tyres for an MOT retest so Halfords was the quickest available.
Spending almost £1k on tyres and fitting you expect some level of professionalism but none was to be found at Halfords Spon End Coventry.
I’d booked in for 11:30 and arrived on time but was greeted with a man who told me he’d “just be a minute” then typed away on his computer for almost 5 minutes before addressing me. I was then informed the tyres would be done “within 1-2 hours” and “we’ll give you a call when the work is done”. At 1:00 I called them, and expecting my car to be ready, after about 5 minutes of calling their phone I finally got through to somebody who told me “we’re stacked today mate, we’ve only got one tyre guy working and he’s been doing cars all day. Your car is literally on the ramp now with all 4 wheels off so give it 2 hours and it will be done, we’ll call you”. I waited until 4:00 before ringing again. This time it took around 10 minutes before somebody answered the phone. Their response was “your car has literally just been finished, you can collect it now”.
Seems this place is full of liars to be honest. 4 hours + to change my tyres and no phone call. Why if they only had one guy doing tyres and they were “swamped” didn’t they inform me in the morning instead of insisting it would only take 1-2 hours? I’m not even bothered that it took so long, it is more the lies.
March 21, 2026
Unprompted review
Advertisement
Booked an MOT online
Booked an MOT online. Turned up for the appointment only to be told that the MOT equipment was broken.
March 21, 2026
Unprompted review
Since Halford’s took over National…
Since Halford’s took over National Tyreand Tyre shopper.com they have ruined tyreshopper, the email address to contact them comes back with a message saying that this email address is no longer used, but doesn’t give a replacement address, or redirect your emails.
Tyres are constantly out of stock when the old tyreshopper always had tyres in stock that were on the website, now it doesn’t even say out of stock it won’t let you select a fitting station.
NO WAY TO TREAT LOYAL CUSTOMERS
March 21, 2026
Unprompted review
Offering service they're not capable of fulfilling …
Booked my mot with them as they were offering a big discount. Had to drive to Luton as my local branch was too busy. Booked a week before.
Battled through the awful traffic as there was a religious festival on, when I arrived at the garage was informed the tester was off sick.
No call, text to advise me of this. I'm away next week so my mot will run out while I'm abroad.
Absolutely disgusting incompetent service from halfords.
March 20, 2026
Unprompted review
Not on Your Nelly?
Another year, another email regarding my MOT renewal?
So once again Halfords, NO, No No !!!
"Never Beaten on Fitting" is your motto? WOW !
Are you not forgetting You Destroyed my Alloy wheels whilst fitting new tyres? The most incompetent uncaring Arrogant company on the planet, Unauthorized Rifling through my Private documents in the glove box, Disgraceful Behaviour, Ended up costing me money, they don't care? so be aware...
March 20, 2026
Unprompted review
Advertisement
Eastbourne - Max
Eastbourne
Tyres checked pre long journey
Garage was busy and I had just popped in, no booking
Reception staff & mechanic who checked tyres, very pleasant & helpful
Thanks, Max(amillion) - see what l did there!! 🙈😂
March 12, 2026
Unprompted review
Great customer service St Austell…
Great customer service St Austell Cornwall MOT done on time. Always great service going for a few years now never had a problem.
March 20, 2026
Unprompted review
Awful
Awful. Charged for work not carried out and then deny any wrongdoing. Avoid at all costs.
February 27, 2026
Unprompted review
Advertisement
Halfords autocentre Olton
Horrible experience when getting 4 tyres changed.
Had a booking for a certain time slot but was made to wait.
Once my car was completed I noticed there was tyre residue on all four wheels and they weren't even cleaned off like local independent garages or Costco.
As soon as I drove down the road the tyre pressure montior went off and ALL 4 tyres were showing different and low pressures.
Went to the local petrol station and all 4 were mismatch and lower than what they should be, again have never had an issue like this from.indy or Costco.
Lastly, my car was left with the ignition on the whole time they did the tyres and that was for at least 50 minutes.
I do not understand why you would need the ignition on with the headlights and rear lights on too? This really pissed me off as I had a 1 week old battery in the car at the time.
I have to say though the person who served me at the front desk was nice and respectful so this is not a reflection on him at all but for the people working on my car.
Complaining to Halfords directly was a waste of time and they defended everything listed above like its absolutely normal practice.
March 4, 2026
Unprompted review
Generally good experience and…
Generally good experience and accessible shops to buy in a hurry
March 19, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.