Halfords Autocentres Reviews 

137,118
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,475 reviews, most reviewers were somewhat happy with their experience overall. Consumers often appreciate the friendly, approachable staff who manage routine maintenance, tyre changes, and emergency repairs very efficiently. People frequently mention that booked appointments are handled smoothly, leaving visitors feeling confident in the practical solutions provided. However, some customers also noted unexpected extra charges and recommendations for costly, unneeded work during their visits. A few other people experienced frustrating communication breakdowns, long delays, and poor handling involving the customer service teams. Others felt quite disappointed when vehicle problems remained entirely unresolved or when minor mistakes happened during the appointments.

What people talk about most

Service

Reviewers mention mixed experiences regarding service, with many customers praising efficient booking,... See more

Staff

Users describe ambiguous interactions with staff, as some reviewers praise the team for being helpful,... See more

Product

Customers consistently note ambiguous experiences with product, pointing out issues such as discontinued... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise the friendly, prompt, and... See more

Price

Clients share ambiguous opinions on price, as some consumers found costs to be very reasonable, pointing out... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Fairly clear at pickup but couldn’t find my part in any reasonable timeframe despite another garage offering next day fitting and MOT. Retests weren’t available in the free retest period either.

Company replied

Rated 3 out of 5 stars

9/10 I get car services done through Halfords. Most of the time i’m satisfied with the service and work, sometimes not, but you can’t have it all. Some companies will have a flaw. There’s no perfect.... See more

Company replied

Rated 4 out of 5 stars

Halfords Irvine Autocentre took me in early to get 4 new tyres, speedy process after pre booking online, no issues whatsoever only took approximately an hour. One small thing I’m not so keen on i... See more

Company replied

Rated 5 out of 5 stars

Very good experience at Halfords Eastleigh. I keep going back there for this reason. MOT/Tyres/ small auto service jobs/ Auto services. Ideal for unexpected work and prevention maintenance jobs.... See more

Company replied


Company details

  1. Car Service
  2. also in
  3. Auto Air Conditioning Service
  4. Auto Repair Shop
  5. Car Inspection Station
  6. Car Repair and Maintenance
  7. Tire Shop

About Halfords Autocentres

Written by the company

Halfords Autocentres is a leading garage network with a heritage spanning more than three decades. As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose Halfords, you know you’re getting fantastic value.

Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.

We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).

You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.

Contact info

3.3

Average

TrustScore 3.5 out of 5

137K reviews

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3.3

All reviews

(137,118)

2,519 reviews in the last 12 months

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Rated 5 out of 5 stars

Inspires confidence

I have visited my local Autocentre several times in the past month for different work and have found them consistently good, friendly, professional, and knowledgeable. The work has been competitively priced and completed to a good standard. Booking was always quite easy and communication both before and on the day has been good. Mechanics have demonstrated a good eye for detail, picking up on several legitimate issues. I have also been given some good advice.

October 5, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Very efficient

Very efficient, great communications,full service and extra work done and completed within time frame quoted

October 14, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Good service

October 14, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Easy to book MOT Plenty of dates/times

Easy to book MOT Plenty of dates/times. Friendly professional service with no pressure to buy anything else

October 15, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Helpful staff and very efficient

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Halfords Tonbridge are very…

Halfords Tonbridge are very accommodating and courteous, superb prices and professional tyre fitting.
Nothing was a problem for James & Ryan, very customer focused employees of this branch - highly recommended.

October 15, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Very happy with battery replacement

Very happy with battery replacement
And advisories etc.

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Always very friendly informative and…

Always very friendly informative and helpful

October 12, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Staff are friendly and knowledgeable…

Staff are friendly and knowledgeable and work is carried out successfully and timely. What's not to like?

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Halfords, Harrogate

Visited Halfords in Harrogate where we were treated with great customer service from Graham and completely satisfied with the range of tyres and service. Friendly, knowledgeable staff. We didn’t have a long wait.We would recommend.

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

very welcoming

very welcoming, polite and helpful. MOT done and car ready in the time given to me. Could not have found a better team of employees.

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Excellent on all points

Excellent price, excellent people, excellent service. Cannot rate Halfords Autocentre Basildon highly enough. Excellent team of people

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Excellent care at Halfords in hulme

Brilliant care and attention, staff lovely and helpful

October 13, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

I was helped in the most respectful…

I was helped in the most respectful manner and nothing was too much trouble, from guiding me to the location safely and giving me advice to the the best way to finish my journey. The service provided was excellent. I would recommend the place to anyone who was interested in finding a welcoming environment and top quality service.

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Staff very informative

Staff very informative, professional and helpful

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Professional service recieved

Did my requests, found needed additional work and priced and explained with photos.
Easy to book and the staff profession, polite and knowledgable.
I felt as if me and my car were important to them to do the best work to keep my car safe and working correctly.

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Service arranged quickly

Service arranged quickly
Completed very efficiently and explained clearly. Staff very friendly and helpful.

October 12, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Great team

Balal was very approachable and chatty. Nice to be recognised by the wider team, who remembered me from last years MOT visit.

October 14, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Great place for an MOT

Great place for an MOT. Very quick no messing around - used them for years without any issues whatsoever

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Halfords Telford - Friendly and efficient

Overall very good service centre. Friendly staff and the automated systems keep you informed. Didn't take too long to carry out the work, can be a bit pricey but everything is these days

October 15, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

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