Halfords Autocentres Reviews 

136,754
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 2,190 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that staff members are polite, professional, and attentive when handling standard vehicle maintenance and routine repairs. Many people genuinely appreciate the clear explanations provided about necessary work, alongside competitive pricing and efficient service completion times. Though some customers experienced communication breakdowns, branch cancellations, and scheduling difficulties. Some reviewers were not happy with unexpected costs, unhelpful employees, or prolonged repair times that caused significant frustration during visits. A few other people also felt that customer support failed to resolve issues adequately when problems arose with their vehicles.

What people talk about most

Service

People report ambiguous experiences with service, as many customers praise the friendly staff, efficient... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many consumers frequently praising friendly,... See more

Product

Customers had ambiguous experiences with products, often finding competitive prices and a good range of... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are sharply divided regarding their... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising competitive rates and great deals on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Halfords in Newhaven were efficient and professional. My MOT and service were carried out quickly, there were no hidden costs or any attempt to have me agree to get work completed that was not deemed... See more

Company replied

Rated 4 out of 5 stars

My car was booked in for a service and MOT, which I had booked and paid for online. Upon arrival I was advised when the car was expected to be available for collection. I was contacted by phone later... See more

Company replied

Rated 2 out of 5 stars

Staff were uninterested and unhelpful answering basic questions, like how long the work would take. No updates and no answer on the phone after waiting a few hours so we had no idea if to wait or go.... See more

Company replied

Rated 2 out of 5 stars

I booked on-line to have 4 new tyres fitted at my local Halfords, giving almost a weeks notice to ensure getting a time slot to fit in with other appointments. The booking was confirmed by email and... See more

Company replied


Company details

  1. Car Service
  2. also in
  3. Auto Air Conditioning Service
  4. Auto Repair Shop
  5. Car Inspection Station
  6. Car Repair and Maintenance
  7. Tire Shop

About Halfords Autocentres

Written by the company

Halfords Autocentres is a leading garage network with a heritage spanning more than three decades. As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose Halfords, you know you’re getting fantastic value.

Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.

We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).

You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.

Contact info

3.1

Average

TrustScore 3 out of 5

137K reviews

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3.1

All reviews

(136,754)

2,136 reviews in the last 12 months

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Rated 4 out of 5 stars

Very helpful.

Just had two new tyres fitted at the Preston Marsh Lane site, checked a spare wheel in my garage as the vehicle was not present, 255/50×20 so place the order. But found out that the tyres on the vehicle were 255/55×20, The guys at National tyres said they could have then later in the day. So arranged to return at 4pm, 45 minutes later all fitted and on my way. So helpfully and polite. Would recommend this service to anyone looking for tyres.

September 28, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.

It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.

Rated 5 out of 5 stars

Trustworthy Garage

The staff at the Chadwell Heath auto centre are always honest and helpful. I had a mot and service, and no unnecessary work was encouraged. I was given a realistic timeline for getting things done in the near future.

September 30, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

I went into Halfords Erdington with a…

I went into Halfords Erdington with a suspected Clutch problem on my car on a Sunday Morning, one of the Engineer took my car out on a Clutch check and confirmed what I thought that the Clutch was on the way out and they then booked it in for repair a week later.
On arrival on the repair day all the staff were very friendly and efficient and replaced my clutch to a high standard and cured my problem not only of a slipping clutch but some other problems I did not realise were a clutch problem to a point my car runs as new

September 23, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Fantastic team and fantastic work done.

Graham & his team are very friendly and helpful. They explained everything very well and go out of their way to help.
I wouldn't take my car anywhere else.
Highly recommended!

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Great staff and prompt with the work…

Great staff and prompt with the work carried out ,explained everything in detail .

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 4 out of 5 stars

Great service

Great customer service. I received regular updates via text message and email to let me know when my vehicle was ready for collection. The gentleman at the desk was helpful, friendly and patient when assisting me with the payment process. Overall, a really positive experience.

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.

It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.

Rated 5 out of 5 stars

Halfords Basingstoke Road

I visited the Halfords Basingstoke Road branch this morning to have a new bulb fitted. The staff were friendly and attentive which put me at ease straight away. Darren handled my issue and was polite and professional. I would definitely recommend going to this branch based on the brilliant service I received.

September 30, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Really easy to book my MOT online with…

Really easy to book my MOT online with Halfords. The team were friendly, helpful and professional throughout. My car was reviewed promptly and ready for collection within the timescales outlined when I dropped it off. A smooth, hassle-free experience from start to finish. Would definitely use them again.

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Fast efficient friendly service

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Excellent service and advice from all staff

Excellent service and advice from all members. Good value for money. Care of the vehicle. Great reception and pick up advice.

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Great service.

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Helpful staff

Helpful staff, price matched and recommended a better, more economical service

September 24, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Another Satisfied Custom

Each time I take my vehicle to my local Halfords regarding an issue, I always get an honest reply.

My vehicle is returned in good working order.

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Great experience at the Worthing…

Great experience at the Worthing Autocentre again, used them several times and always been great. Thank you

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Halfords, Bletchley

Halfords (Formerly National tyres) of Bletchley are tops. I booked in for replacement brake discs and pads and an MOT. Everything was clearly explained before I agreed to the work. Friendly and knowledgeable front of house. She understood my customer needs and provided a clear, concise explanation of the work required. Its easy to bash and give a low score, but Halfords Bletchley deserve a 5 star award.

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Would just like to say a big thank you…

Would just like to say a big thank you to Ryan and his staff at the National tyres/Halfords Grimsby depot, they were professional, freindly and "nothing was too much trouble"..got me sorted in no time!, will definitely be going back..cheers

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Crewe Autocentres

Crewe Autocentres, Excellent customer service from Halfords. The response was always quick, and the staff guided me through the whole process, explaining everything clearly and making it easy to understand. Fantastic service from start to finish, and a huge thank you to Mike for making the experience so easy.

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Halfords in Fenton

Halfords in Fenton, Stoke on Trent were outstanding in both advice and service provided, as always.
Thanks to Josh and all the team!

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 1 out of 5 stars

National auto centre Christchurch Given…

National auto centre Christchurch Given a one star as can't given zero
Rude unhelpful member of staff

Ask if they could refit wheel back to original position asi t had been moved due to odd tyres on vehicle BLANK GOT TOLD NO!!! even ordered to pay. STILL NO (to be clear brought 3 tyres mid range)

WHICH AS NOW LEFT VEHICLE WITH ODD TYRES PATTERN ON FRONT AXLE

DO NOT USE THERE ARE BETTER TYRE VAYS IN THE AREA LESSON LEARNED

Reply to Halfords you don't expect to have to take your vehicle to Kwik fit after it's been to a Halfords auto centre to get sorted

September 30, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us to improve the service we deliver. We understand how disappointing it is that we did not meet our high standards on this occasion and we would love to put things right.

If you would like to discuss this further, please contact us using the following link, including any helpful information like booking reference, email address, etc. This will help us ensure we can resolve your issue quickly: https://help.halfords.com/wss/getting-in-touch/customer-support/contact-us

We hope to hear from you soon.

Rated 5 out of 5 stars

Just very good service and the staff…

Just very good service and the staff were very good

September 23, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

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