Halfords Autocentres Reviews 

136,749
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 2,190 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that staff members are polite, professional, and attentive when handling standard vehicle maintenance and routine repairs. Many people genuinely appreciate the clear explanations provided about necessary work, alongside competitive pricing and efficient service completion times. Though some customers experienced communication breakdowns, branch cancellations, and scheduling difficulties. Some reviewers were not happy with unexpected costs, unhelpful employees, or prolonged repair times that caused significant frustration during visits. A few other people also felt that customer support failed to resolve issues adequately when problems arose with their vehicles.

What people talk about most

Service

People report ambiguous experiences with service, as many customers praise the friendly staff, efficient... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many consumers frequently praising friendly,... See more

Product

Customers had ambiguous experiences with products, often finding competitive prices and a good range of... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are sharply divided regarding their... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising competitive rates and great deals on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Halfords in Newhaven were efficient and professional. My MOT and service were carried out quickly, there were no hidden costs or any attempt to have me agree to get work completed that was not deemed... See more

Company replied

Rated 4 out of 5 stars

My car was booked in for a service and MOT, which I had booked and paid for online. Upon arrival I was advised when the car was expected to be available for collection. I was contacted by phone later... See more

Company replied

Rated 2 out of 5 stars

Staff were uninterested and unhelpful answering basic questions, like how long the work would take. No updates and no answer on the phone after waiting a few hours so we had no idea if to wait or go.... See more

Company replied

Rated 2 out of 5 stars

I booked on-line to have 4 new tyres fitted at my local Halfords, giving almost a weeks notice to ensure getting a time slot to fit in with other appointments. The booking was confirmed by email and... See more

Company replied


Company details

  1. Car Service
  2. also in
  3. Auto Air Conditioning Service
  4. Auto Repair Shop
  5. Car Inspection Station
  6. Car Repair and Maintenance
  7. Tire Shop

About Halfords Autocentres

Written by the company

Halfords Autocentres is a leading garage network with a heritage spanning more than three decades. As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose Halfords, you know you’re getting fantastic value.

Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.

We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).

You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.

Contact info

3.1

Average

TrustScore 3 out of 5

137K reviews

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3.1

All reviews

(136,749)

2,136 reviews in the last 12 months

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Rated 5 out of 5 stars

Really easy to book my MOT online with…

Really easy to book my MOT online with Halfords. The team were friendly, helpful and professional throughout. My car was reviewed promptly and ready for collection within the timescales outlined when I dropped it off. A smooth, hassle-free experience from start to finish. Would definitely use them again.

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Fast efficient friendly service

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Excellent service and advice from all staff

Excellent service and advice from all members. Good value for money. Care of the vehicle. Great reception and pick up advice.

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Great service.

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Helpful staff

Helpful staff, price matched and recommended a better, more economical service

September 24, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Another Satisfied Custom

Each time I take my vehicle to my local Halfords regarding an issue, I always get an honest reply.

My vehicle is returned in good working order.

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Great experience at the Worthing…

Great experience at the Worthing Autocentre again, used them several times and always been great. Thank you

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Halfords, Bletchley

Halfords (Formerly National tyres) of Bletchley are tops. I booked in for replacement brake discs and pads and an MOT. Everything was clearly explained before I agreed to the work. Friendly and knowledgeable front of house. She understood my customer needs and provided a clear, concise explanation of the work required. Its easy to bash and give a low score, but Halfords Bletchley deserve a 5 star award.

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Would just like to say a big thank you…

Would just like to say a big thank you to Ryan and his staff at the National tyres/Halfords Grimsby depot, they were professional, freindly and "nothing was too much trouble"..got me sorted in no time!, will definitely be going back..cheers

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Crewe Autocentres

Crewe Autocentres, Excellent customer service from Halfords. The response was always quick, and the staff guided me through the whole process, explaining everything clearly and making it easy to understand. Fantastic service from start to finish, and a huge thank you to Mike for making the experience so easy.

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Halfords in Fenton

Halfords in Fenton, Stoke on Trent were outstanding in both advice and service provided, as always.
Thanks to Josh and all the team!

September 29, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 1 out of 5 stars

National auto centre Christchurch Given…

National auto centre Christchurch Given a one star as can't given zero
Rude unhelpful member of staff

Ask if they could refit wheel back to original position asi t had been moved due to odd tyres on vehicle BLANK GOT TOLD NO!!! even ordered to pay. STILL NO (to be clear brought 3 tyres mid range)

WHICH AS NOW LEFT VEHICLE WITH ODD TYRES PATTERN ON FRONT AXLE

DO NOT USE THERE ARE BETTER TYRE VAYS IN THE AREA LESSON LEARNED

Reply to Halfords you don't expect to have to take your vehicle to Kwik fit after it's been to a Halfords auto centre to get sorted

September 30, 2026
Unprompted review
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Reply from Halfords Autocentres

Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us to improve the service we deliver. We understand how disappointing it is that we did not meet our high standards on this occasion and we would love to put things right.

If you would like to discuss this further, please contact us using the following link, including any helpful information like booking reference, email address, etc. This will help us ensure we can resolve your issue quickly: https://help.halfords.com/wss/getting-in-touch/customer-support/contact-us

We hope to hear from you soon.

Rated 5 out of 5 stars

Just very good service and the staff…

Just very good service and the staff were very good

September 23, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Excellently service very helpfull

September 28, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Had to get two new tires fitted in an…

Had to get two new tires fitted in an emergency and the guys were super friendly and helpful.

September 13, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Great experience

Easy to book, work completed quickly and on time. Staff really friendly and helpful. Discounted MOT due to motoring club membership is a bonus.

September 26, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 5 out of 5 stars

Professional service delivery

Professional service delivery, timely and friendly staff team. Will recommend

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 1 out of 5 stars

Took advantage of the free MOT

Took advantage of the free MOT, but when my car failed they tried to oversell parts and labour to the tune of £1400 for work that was only advisory. They said I wasn't allowed to drive my car (which was not true) and they were extremely reluctant to let me collect my car and take it to another garage

September 26, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

We are disappointed to hear that this experience fell short of your expectations. We strive to offer an excellent service every time, so we will use this feedback to improve for future. Your satisfaction is important to us, and we’re eager to have the chance to make it right.

To do this, we ask that you contact us using the following link, ensuring you include all details that will assist, e.g. booking reference. This will enable us to work together towards a speedy resolution: https://help.halfords.com/wss/getting-in-touch/customer-support/contact-us

We look forward to hearing from you.

Rated 5 out of 5 stars

The Go To Repair Cen

Went to Weymouth auto centre for a repair to window washer reservoir.
WELL! The guys down there have restored my faith in human nature.
GREAT GUYS, GREAT JOB. Many Thanks.

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.

Thanks again for choosing us to look after your vehicle!

Rated 1 out of 5 stars

Am Currently experiencing issues with…

Am Currently experiencing issues with halfords in grays..my car was there for servicing and they came up with issues they saw on my car and it was meant to be done within a day or 2days max. After 2 days they came up with another fault ,its been over 1 week of stress of how to move around with my children and no yet no update on my car..I have contacted the complaint team since Saturday and today, all I hear is wait and someone will get back to you with 7 days..if I don't hear anything by next Tuesday I will take further action..very terrible people working in grays garage..rude and liars.. my car was with zero fault before taking it there for servicing. I will never recommend them to my worst enemy. First time customer and am very disappointed 😞

September 29, 2026
Unprompted review
Halfords Autocentres logo

Reply from Halfords Autocentres

We are disappointed to hear that this experience fell short of your expectations. We strive to offer an excellent service every time, so we will use this feedback to improve for future. Your satisfaction is important to us, and we’re eager to have the chance to make it right.

To do this, we ask that you contact us using the following link, ensuring you include all details that will assist, e.g. booking reference. This will enable us to work together towards a speedy resolution: https://help.halfords.com/wss/getting-in-touch/customer-support/contact-us

We look forward to hearing from you.

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