Halfords Autocentres Reviews 

This company is a total rip off. Took my car in because my mechanic was busy. Was quoted £250 for fixing a rear brake, ended up paying £535. They tried telling me my clutch was broken which it isn't, and wanted £779 for fixing it, then tried to charge me £25 for a number plate bulb (i only wanted the brakes done). Also they said my brake fluid was contaminated. This company just keeps adding on. Please please go somewhere else, even if you have to wait.also I've noticed scratches all down the side. Went back and they've took photos of it and said it was done before the car went into the garage. Unbelievable. Please avoid using them

So. A follow up. After buying my tyres in November last year I got the extended warranty. I went back in February with a puncture and after it was "fixed" took the car home and low and behold in the morning flat again. I thought it was the valve as when I blew it up it was leaking so had to nudge it about to stop it. Went back over and it turns out that they had used the wrong size of tyre wedge or something and actually tore the rubber so it wasn't making a seal around the rim. Just as well I want going anywhere on the motorway or it could have failed. Anyway they replace the tyre with a different brand but no new valve. A few weeks later my tpms system told me it was low. I blew it up but the valve was leaking and I had to nudge the pin again to stop it leaking. I went back over and was told it was just dirty again and it would be fine after a clean. Now the valve has failed completely and they want at least £24 to fix it. This is despite having the warranty and the fact the tyre was off the car at least twice and the valve wasn't replaced. Again. This place has went downhill since they took over from national tyres. Best avoiding if you were loyal to national tyres as they really couldn't care less.

Looks like i got scammed today at Halfords Autocentre Taunton, i booked for a diagnostic check worth 54.99£, which was payed prior online, left the car for 2 hours came back he told me our device couldn’t read why the check engine light is on, so they actually haven’t done the diagnostic check and told me we are gonna refund you 13.5£. I also booked for brakes check and when i asked the brake he told me we just check the front ones and they are new.

Had my car fixed for a MOT at scarborough. People there couldn't have been more helpful. Thanks lads you made the experience wonderful. Cheers

I got my MOT done here , super quick , friendly and helpful. Great service

I like Halfords Autocentre. They fitted my front two tyres quickly and professionally. The staff were friendly, and I received a phone call as soon as my car was ready. The work was completed even faster than the estimated time, which was a pleasant surprise. Excellent service from start to finish and will happily use them again.

The worst. Just trying to cancel an appointment and the local number diverted to a call centre where despite going through 2 different versions of the phone tree, they still couldn’t give me someone at the actual local garage to cancel my appointment. The second person wouldn’t continue without my phone number “for security” which I was a little reluctant to give given that I booked in person and had not had to provide a number when booking, only an email address, so was questioning why they needed that when the call centre person just stopped talking to me. I tried to cancel it online and my order number was not recognised. Ludicrously bad system. Doesn’t work. So now I have to wait until they email me tomorrow when I don’t turn up for my appointment, to tell them that I’m not coming. Really hope they did record that call as they say they do. Appalling!

Dave in Seafield Edinburgh was brilliant, kept me constantly informed on the repairs to my car and the price was very reasnable too

I own a 2010 vw beetle and ordered the supply and fitting of a replacement indicator bulb. Halfords accepted the order, took my money but when I arrived for the fitting they said that it was against company policy to replace vw beetle indicator bulbs???????
If they can’t do such a simple job I wouldn’t trust them to do anything!!!!!

to carry out the replacement on a very beetle

Halfords staff could not get the door panels off of the car after trying. Rang me at end of day and said best bet is to go to the dealer. Garage parking was full so mechanics got me to park on customer side of Halfords. Got issued a parking fine. £70. Halfords are refusing to reply. Total Parking Solutions are threatening to pass to debt collections whilst I’ve been attempting to get a reply from Halfords. You have been warned.

I am writing to notify everyone and complaint regarding the work carried out on my 2016 Vauxhall Astra diesel by your garage in Chester (Saughall road) and the serious issues that have arisen following your repairs.

On 7 July 2026, I entrusted my vehicle to Halfords for the replacement of the master cylinder and others (see attachment). The total cost of the repair was £1,349.95. The repair appeared to have been completed successfully, and I collected the vehicle believing everything was in good working order.

However, shortly afterwards, I discovered that the front windscreen wipers had completely stopped working, despite functioning perfectly before the repair. As this fault developed immediately after the work carried out by your technicians, I returned to the garage to report the issue. I explained that I believed the fault had arisen during or as a result of the repair. Although my concern was acknowledged, I was later informed that there was nothing Halfords could do.

On Saturday, 1 August 2026, I returned to your garage for an interim service, including an engine oil and filter change, at a cost of £203.74. I again raised the issue of the non-functioning windscreen wipers and was assured that the technicians would investigate the problem while servicing the vehicle.

Later that day, I received a call informing me that the fault could not be repaired and that I should take the vehicle to an auto electrician. I find this response unacceptable. The wipers were fully operational before your garage carried out the master cylinder replacement, and I should not be expected to pay for the diagnosis or repair of a fault that only arose after work undertaken by Halfords.

To make matters considerably worse, after collecting my vehicle on 1 August, I discovered that it had developed a diesel fuel leak. The vehicle was losing fuel while being driven, creating a serious safety risk. The leak was significant enough that I genuinely feared the vehicle could have caught fire. This fault was not present before your recent work on my vehicle.

I am also disappointed because I am a Halfords Premium Motoring Club member. I entrusted my vehicle to Halfords because I expected a high standard of workmanship, professionalism, and customer care. Unfortunately, my experience has fallen far below those expectations. As usual I got a call from the auto centre with issues not witnessed in the car before. Twice I serviced in this centre, I have got regrets going there. The latest is they cannot fix the car "common pipe" and forcing me to come and carry the car that I brought very okay. Please avoid this auto centre like leprosy. Indeed the experience is mentally draining.

I posted a review on 1st July relating to poor service received from Halfords autocentre. Halfords posted a response to say 'contact us on this link to discuss'. When I tried this morning, it was a generic link to their contact us page. They care so little about customer experience and could learn a lot from responding more positively and appropriately to concerns when they're raised.

Just been to the Angorra, Colchester garage. Terry was absolutely fantastic, he went the extra mile to resolve our problem and explained everything clearly. An asset to the company

I checked into Bolton Manchester Rd for a free tyre check (and only because it's free) The key was taken and the service was supposed to be an hour, I waited nearly 4 hours in the town before phoning and the phone was put down twice before I went to ask nearer closing time. The appointment had been cancelled but I received the message only at 5 closing time. the car was untouched. Previous to this I had a Vauxhall where the a headlight bulb blew, and the replacement was a cheap non match and the seal wasn't sealed properly and condensation gathered in the headlight. Replacement cost was £920 at the Dealership. wouldn't recommend.

Took My Bike in to be repaired this morning. I genuinley thought i was going to have to buy a new bike. However the excellent staff fixed thgere and then infront of me in about 10 minutes. and it only cost me £36. Thank you very Much to Amie and Tom the 2 staff menbers.

My first visit was a brake check - I needed disks and pads so the bloke booked me in for 3 weeks time to get it done.
I arrived at 0830 on the morning, and was told it should be done by lunchtime. At 1100, they called to say they ordered the wrong brake disks and that the new ones would be there by lunchtime.
I was then called at around 1400, to be told that the brake disks wouldn't be there by lunch.

It was rebooked, I took an afternoon off work, and i went and got the brake disks done. The Manager there was very apologetic, and got everything done well. I thought that everything was going to be fine for my MOT on Saturday.

Turning up at 0820 on Saturday, the timing that the text requested me to be there, the shop wasn't open and the guy who was opening up was late. After waiting for the other customers inside to finish, I went in to give them my keys for my MOT. The guy working there went away, and came back to let me know that they didn't have any MOT testers working. I booked this a month ago. If there isn't going to be an MOT tester working that day, either don't let it be booked online or accommodate for that and make sure someone is working who can do the MOT.

A frustrating experience, and I can confidently say that I won't be booking with them again.

Collected my car with oily marks on the carpets, oily marks on the steering wheel, on the front of the car and the engine bay was a mess.
It’s not too much to expect to get your car back the way you left it.
Won’t be using again.

If I could give them 0 stars I would.

“Lost” my locking wheel nut key in March but only discovered this when car taken back to same garage for 2 new tyres yesterday. Shockingly disrespectful, dismissive and brusque attitude from worker with (ridiculous) hair who didn’t even have the decency to look at me when he spoke.

Absolute jokers.

Great service from the team at Halfords Olton! Big thanks to Manager Junaid, the reception staff and the technicians. Everyone was friendly, helpful and very efficient.
They made everything quick and easy, kept me updated and provided excellent customer service. Really appreciate all their help. Highly recommend!

Fantastic service from Jack at the Durham based mobile fitting service, friendly, efficient and took care of my wheels, highly recommended. Stuart - Audi rs3