Half Price Perfumes Reviews 

787
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Terrible service tried to contact through email is not valided ,calling no answer!! On the website does not work!! Been nearly two weeks ive placed my order and nothing, says payment accepted and that... See more

Rated 1 out of 5 stars

Stay Clear of This Company Dont Order. Also trade as Sterling Pharmacy. They advertise products on their website that they do not stock. They take your money. You’re left waiting for a delivery that... See more

Rated 5 out of 5 stars

Have to say I'm a bit surprised by these negative reviews on here! I've been ordering from this website for years and years and never had a problem! The odd time there's a been a mistake or a delay it... See more

Company replied

Rated 3 out of 5 stars

Waited 5 days and still no delivery - contacted Half price perfumes via email and they advised the supplier had a delay in delivery - I advised I didn't want to wait any longer and requested paypal... See more

Company replied

Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Nail Salon
  4. Pharmacy

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3.2

Average

TrustScore 3 out of 5

787 reviews

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3.2

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(787)

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Rated 1 out of 5 stars

poor service and no goods recieved

Still waiting on my order nearly 3 weeks now -no response to emails and no one answers the telephone -no replies in spam book either -i even left a message with sterling pharmacies . not happy as 5_7 days should be changed as your delivery times and you should not take money unless you have goods in stock !!

March 9, 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

The tracking information just checked indicates that the customer has signed for her parcel today - it was despatched last week. We apologise if it was a little late in arriving due to high demand for the products she ordered.

Rated 5 out of 5 stars

Very happy

I am happy with the service from this company. Good prices, good delivery and discount prices. I couldn't ask for anything better.

March 6, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

This website is great, found many perfumes for low cost. I managed to buy a range of them for a really good price, very pleased.

March 6, 2015
Unprompted review
Rated 1 out of 5 stars

DISGUSTING AND UNPROFESSIONAL COMPANY

I am completely Disgusted with Halfpriceperfumes.I have never in my life came across a company who are so unprofessional.I placed an order and weeks later it arrived with half the order missing and one of my items were faulty.I complained by Email.... no reply.I complained again...No reply so i called the phone number several times over several days...again no answer.Eventually after a long wait I received the rest of my order and again another faulty item.I am almost certain that this company must be a dropship company or something as it takes a very long time to receive orders.I am never doing business with this company again and will not be recommending them to anyone either.They are absolutely disgusting!

February 28, 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Hi - we are sorry you are disappointed with our service. We note that your order (received 13th February) was despatched in two different parcels - one of the 19th and the other on the 24th - both of which you have received as you say. So one was one week later and the other was less than 2 weeks later - we are not one of those web-sites who promise super-quick delivery every single time as our discounted prices mean that sometimes we are waiting for stock to arrive at the price advertised. I noted your request that there was a faulty item (the Oscar De La Renta perfume ring) and a request was put in to send you a new one at no extra cost - at the moment there is no further stock of that so we are waiting for more to arrive - apologies that it seems you have not been receiving our update emails or responses. Could they have gone to a different email address or into your spam?

Rated 1 out of 5 stars

Refund Money

i ordered 3 perfumes just after christmas and paid for my ordered to be tracked there was no way of actually tracking my order. Also after 3 weeks i received 2 of my perfumes and the third one is still outstanding after 4 weeks, i asked for a refund and having no luck they have a phone number but no one seems to answer so i got hold of their sister company sterling pharmacy i do not, would not and shall not recommend this company to anyone.

January 29, 2015
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Your order was refunded as per your request on 29th January. If you have any further question please do not hesitate to contact customerservice@halfpriceperfumes.co.uk. We aim to reply to most enquiries within 1 working day.

Please check your junk mail box for our replies as some mail filters can automatically filter our mail.

Rated 2 out of 5 stars

Would not use them again.

My Mother placed an order on 31st December 2014, they took the money the following morning, but nearly 3 weeks later no goods arrived despit 5 emails only the first 2 were responded too and numerous attempted phone calls! Basically they don't answer they phone!
But don't lose hope! The company operates out of a chemist called Sterling Pharmacy in Mancester, I found the number for the chemist on Google 0161 445 3753, called them and although no-one could explain why the goods had not been shipped apart from the owner is on holiday! I did manage to get a refund. So Happy Days!

January 22, 2015
Unprompted review
Rated 1 out of 5 stars

cheaters

I buy online in 01-12-2014 pay 30 pound
cheaters never send me my order and no answer my email
and didn't send me back my money
that is cheater site
no one answer by telephone or e-mail

In 23-12-2014 In Send an email and asking about my order tracking number
and in same day you Answered Me You Will chase up this order and get a tracking number and get back to me later today after That You Never send the tracking number
If You definatley send it really You Should got the tracking number to give it to Customers
and you'll never send me the tracking number and of course I know what is your email is .....
Ordering goods Usually leave it to care for the person legitimized himself and wrote That Received The Goods ... it is not thrown into the letter box.
instead to find the excuses
do your job properly
it is not just complain to the goods online that you have for sale since people pay late, they may wait 15 working corresponding three weeks ago will it, it will
it will not then have the goods has passed to the neighbor instead ...
we do not live in the jungle.
We live in the countryside with protection against Internet fraud
if you send the goods for real, you have to send the tracking number
otherwise I want my money back
or I'll put advertising on all sides about the reachability of my order history
you have my email in my order.....

today is 14-02-2015
my order never came.....
to support, I would like to notify you of fraud in charge of network trade. and do everything that you want to filter the Swedish network or money back.............
that webshop is biggest internet maffia danger to register you'r credicard be sure to lock you'r credicard even after you use it in boutique in Manchester ... in the boutique pay car don't use you'r credicard !!!!!!!!!!!! the thieves you'r identity and use it after you'r shop ....
it has happened with my and alot's buyer and I lock my credicard after a shop in the boutique in Manchester pay there and after afew day come sms to my from bank tell's you just buy again for about 120 pound and i contact with bank directly the say yes you'r car be used for the second time in same boutique in Manchester I was in stockton in college..... same time shoping in Manchester it's about 4 hours fart from my

December 25, 2014
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

Your order was shipped 2/12/14 to your address in Sweeden. It has been marked delivered by the courier - have you checked with a neighbor?
We answer our emails within 24 hours - the correct address is customerservice@halfpriceperfumes.co.uk
I hope you find your parcel.

Rated 1 out of 5 stars

DISAPPOINTED

I placed my order weeks ago and I am still waiting for my parcel (although in the website is mentioned 5-7 days).
But most of all I tried to contact the costumer service about that, first by email and no one answered me, then I tried many times to ring them and....no one answered as well!!!!
I don't think a professional company would behave like this.
I will wait for a refund and I will not use this site anymore!

December 15, 2014
Unprompted review
Half Price Perfumes logo

Reply from Half Price Perfumes

I'm sorry that you have not received the service you expected. At this time of year orders can go astray. We have issued a refund. We are receiving phone calls and emails. Perhaps our replies went in your spam tray? Best wishes
Customer Service

Rated 5 out of 5 stars

Cool deal

I bought this bundle deal from their website which was part of their promotion. I thought it was pretty cheap and it was delivered to me in an reasonable time.

November 21, 2014
Unprompted review

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