Hallowood Furniture Reviews 

3,212
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, secure packaging, and solid, high-quality wooden furniture that matches the website descriptions perfectly. Many people also appreciate the friendly customer service team, straightforward assembly instructions, and overall smooth ordering process from start to finish. However, some reviewers noted occasional issues with delivery damages, minor manufacturing flaws, or unexpected color variations upon arrival. Some people were dissatisfied with difficulties getting prompt resolutions or dealing with support channels when trying to fix these problems. A few consumers also mentioned that assembly parts can sometimes be tricky or require extra effort.

What people talk about most

Product

Customers had positive experiences with product, noting that the furniture is very well made, solidly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items are well made,... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping, careful packaging, and helpful... See more

Service

Clients share satisfaction on service, frequently praising quick delivery, helpful communication, and... See more

Customer service

Users describe positive interactions with customer service, frequently praising helpful representatives who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased occasional/hall tables, there was a wide choice on the website, with excellent photographs and dimensions clearly marked. Fast delivery, all very well packaged with good instructions if so... See more

Rated 5 out of 5 stars

My Aston light oak telephone/plant table arrived on time and was packaged superbly. All assembly parts were there and each individually numbered. I must say the assembly instructions were the best I'v... See more

Rated 5 out of 5 stars

Purchased a Waverly Oak extending table and chairs. Delivery arrived as promised, great quality for the price paid. This is perfect for two of us but allows us plenty of scope to extend the table wh... See more

Rated 5 out of 5 stars

We ordered several pieces of the Wavereley Oak Range of furniture on a Sunday and it was all delivered 3 days later. There was minimal assembly and all looks very good. We had a couple of issues w... See more


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Interior Designer
  5. Living Room Furniture Store
  6. Storage Facility

About Hallowood Furniture

Information provided by various external sources

1) Free UK Delivery Over £200*
2) 14 Day Money Back Guarantee*
3) High Quality Furniture – Made to last.
- Dovetail Joints
- Solid Construction
4) Practical Designs – designed for living
5) Fast Reliable Delivery - Usually delivered in 14 Days!
6) First Class Service – right to your door!
- Delivered by our own team where possible
7) Low Cost Credit Options available
8) Competitive Transparent Prices – no gimmicks
- Prices are regularly reviewed
9) Hassle Free Assembly Service Available.
- Premium delivery service
10) Click and Collect - at a time to suit you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(3,212)

88 reviews in the last 12 months

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Rated 4 out of 5 stars

Item was as described but company v hard to contact

Item was as described - it's the only one I could find that fitted the space. Furniture that isn't flat pack is very pricey now, this seems adequate for the price paid. Delivery was two man as promised, trackable and within the time window, and they did actually take it upstairs to the room concerned. As per their conditions they don't unpack, so make sure you aren't too old to do that and can dispose of packaging. It is NOT 'white glove' delivery as it is free.

HOWEVER Hallowood's comms are a shambles. the phone number on their email does not work, I was told that 'the person who answers the phone is on holiday until next week'. Who on earth runs a company like that? If things go wrong you are reliant on them deigning to answer emails, not good.

So I got what I paid for when I expected it - but I wouldn't use them again, too stressful.

October 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Careful how you clean this furniture according to company

Order ID: 205-4754802-9275508 - Console Table. Over a few months, part of the top became faded. It had not been in direct sunlight and had nothing spilt on it. Amazon contacted the Co who emailed me asking for pictures. They came back and said it was due to "Deep Cleaning" and they would not refund. Not even any mention of a partial refund. Now, I have cleaned furniture for 4 decades and I am pretty sure my cleaning has not changed over that much. So, if you do order from the company, best not to clean the furniture just in case it is to deep.

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely fantastic Furniture at good…

Absolutely fantastic Furniture at good prices.
Also Great customer service went above and beyond to help with my query and also arranged delivery for a day of my choice.
Would like to thank customer service agent Megan for their fabulous service once again.
From a very happy customer and will definitely recommend to anyone looking for a great service throughout.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer.

Very helpful customer service which made the buying decision easier. Delivery was efficient and the product is exactly as described on the website. I'm very pleased.

September 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Good Service

Very happy with the small cabinet ordered, good quality and fits nicely into a relatively small bathroom. The delivery advice was very helpful and delivered within the time frame provided. Would certainly use again.

August 22, 2025
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Rated 5 out of 5 stars

table and four chairs,

We ordered a table and four chairs,it was,nt long before it arrived,And what fine workmanship it turned out to be,fantastic furniture,and so easy to assemble.it now has pride of place in living room.The curriers were very helpful as well.would use again without any doubt.

September 2, 2025
Unprompted review
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Rated 2 out of 5 stars

Poor Quality.

My honest opinion of the side tables I purchased, My first delivery unfortunately was of such poor construction I had to return them. The return and replacement was dealt with in a courteous and timely manner but although the replacement was ok I still think the furniture is of poor quality.

July 30, 2025

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