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See what reviewers are saying
We've been with Halo for a number a years now and were due a contract renewal. Lee sorted us out with a better service contract and all new phones whilst at the same time saving us a nice amount on o... See more
Thank god for Halo!! I’m so glad that we joined Halo Connect just before the COVID pandemic. We can now literally work anywhere via our mobiles. No more expensive call diverts. The team... See more
No phones or internet since the 29th December. No answer on the head office number, the number on the website is not in service and nobody is responding to any callback requests or emails to any ema... See more
Company details
Written by the company
With over 30 years experience in providing the latest telecom systems The Halo Tech Group ( formerly known as Halo Connect) provides complete and bespoke telecom solutions to keep you connected. Please note we value our reviews very highly and we have been receiving negative reviews regarding Halo Mobile limited, we have no association with this company, and never have.
Contact info
Marshall House, PR1 2QD, Preston, United Kingdom
- 01772910412
- jonathan.walker@halo-connect.com
- www.halo-connect.com
2.7
Poor
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having had problem after problem with…
Having had problem after problem with our systems and customer service with this company it has been a massive relief to have finally been working with Anthony to rectify some of our issues.
He has made the process quick and easy and has been available to us whenever needed.
May I also add Anthony has fixed issues that have been ongoing for over a year that no one else has been able to rectify.
June 5, 2020
Unprompted review
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CUSTOMER SERVICE FROM ANTHONY…
CUSTOMER SERVICE FROM ANTHONY BALDWIN!!!!
Nothing is too big of a problem for Anthony he will solve everything for you.
Though he is crazy busy in these times he is fast at responding to tickets and if he is not fully sure what you want he takes the time to call you.
he is brilliant!!!
June 4, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Alan,
Thank you for leaving your 5* review, we appreciate you taking the time to share your experience with Halo Connect and this is great feedback for Anthony, we'll be sure to let him know.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Terrible company
Terrible company. Avoid at all cost otherwise you risk a very expensive and disappointing service. So far we have paid hundreds of poundsp and they have still failed to provide any service at all. I am now looking to the courts to instruct they repay me for what they failed to provide. Some very dishonest people working in this company.!!!
June 2, 2020
Reply from The Halo Tech Group
Hi Phillipa,
Firstly, i'm sorry that you feel frustrated with the service you have recieved thus far.
I have tried to contact you in regards to your issues but without response.
You have stated that we haven't provided you with a service. However, after signing the contract with ourselves we couldn't set up your services initially due to not being able to contact you, as this service was sold as a self install. We actually tried to contact you 15 times to complete the install
I can see from our service notes that we offered you a refund of all payments made in January up to the value of £750.00. as well as providing a full site installation with our engineers at no additional costs.
I'm satisfied that we have tried our upmost to provide you the service that we promised.
Great Customer service - Anthony Baldwin
We've had cloud based phones for a year but never setup our mobile phones for the cloud phone calls. With the cover-19 situation we were forced to do this. Whilst we had a few technical issues setting it up, Anthony left no stone unturned in trying to get the issue fully completed.
He is easy to talk to and understand what we ask straight away. If we have several questions he answers them all not just the first one as some people in other companies do!
really pleased to deal with Anthony and if we do have any other issues I hope we can use Anthony help again....Thank you very much Anthony!!!
April 8, 2020
Unprompted review
Reply from The Halo Tech Group
Hello,
Thank you for leaving your detailed review, we appreciate you taking the time to share your experience with Halo Connect and are so happy to hear it was a 5* experience. Great to see you were set-up quickly and received support throughout the process to get you ready for remote working.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Excellent Customer Service!
If you are lucky enough to get through to Jessica Bamping at Halo Connect then you will be guaranteed excellent service. Jessica is customer service at its best. Any queries we have had, she has dealt with in a timely, professional, personable way. Halo Connect have recruited a gem there! I can't thank her enough for making my job easier and taking the time to care about her customers! A real find!
April 7, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Catherine,
Thank you for leaving your possitive review, we appreciate you taking the time to share your experience with Halo Connect and and are thrilled to hear of your excellent customer service received from Jessica.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
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Anthony @ Halo Connect
Anthony has been so helpful during this pandemic crisis, i got no words to describe, as i call so many times and he is always happy to help!!!
April 3, 2020
Unprompted review
Reply from The Halo Tech Group
Hello,
Thank you for leaving your 5* review, we appreciate you taking the time to share your experience with Halo Connect and this is great feedback for Anthony, we'll be sure to let him know.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
This is the first time that Halo have…
This is the first time that Halo have impressed me with their approach of sorting things out for us and that is all down to Anthony Baldwin, you are an asset to Halo, keep up the good work Anthony.
March 27, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Stuart,
Thank you for leaving your 5* review, we appreciate you taking the time to share your experience with Halo Connect and this is great feedback for Anthony, we'll be sure to let him know.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Great Customer Service from Anthony
Great Customer Service from Anthony
He explained it so well and in a nice manner that I was quickly set up and able to log on to transfer calls from home. Thank you!
March 26, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Marie,
Thank you for leaving your positive review, we appreciate you taking the time to share your experience with Halo Connect and are happy to hear that our specialist Anthony was so helpful.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Anthony Baldwin great customer service!
Amazing service and great help from Anthony Baldwin, especially during the difficult times at the moment. Fast, helpful and friendly!
March 26, 2020
Unprompted review
Reply from The Halo Tech Group
Hello,
Thank you for leaving your 5* review, we appreciate you taking the time to share your experience with Halo Connect and are happy to hear that our specialist Anthony was so helpful.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
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Anthony has been extremely helpful…
Anthony has been extremely helpful today whilst I have been trying to arrange for transferring calls so that I can work from home. Very quick to respond, and clearly explained what I needed to do. Thank you!
March 25, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Cath,
Thank you for leaving your positive review, we appreciate you taking the time to share your experience with Halo Connect and are happy to hear that our specialist Anthony was so helpful.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Setting up phones for remote working (COVID-19)
We have problems and delays now and then when dealing with Halo.
However, their services, once setup, work and specially now with COVID-19 when we are starting to work from home their services really work.
Anthony from support was excellent in sorting this out for us, just one call and now the entire office can work from home.
March 20, 2020
Unprompted review
Reply from The Halo Tech Group
Thank you for leaving your 5* review, we appreciate you taking the time to share your experience and that you are making the most of working remotely with our hosted systems. We'll pass your lovely message on to Anthony.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Anthony Baldwin Top Guy !!!
Anthony Baldwin top guy to deal with. Thank you for all your help getting us sorted so promptly.
March 19, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Angie,
Thank you for leaving a wonderful review of your experience with Anthony, we appreciate you taking the time and are thrilled to hear you were able to get set-up promptly.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
really pleased with the quick response…
really pleased with the quick response and friendliness of Anthony! thanks
March 18, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Vicky,
Thank you for leaving a 5* review, we appreciate you taking the time to share your experience with Halo Connect and are happy to hear that you recived a quick and friendly response.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
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Very Helpful!!
Anthony Baldwin was extremely helpful, his knowledge was very good and he was really friendly and reassuring, thank you :)
March 18, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Michelle,
Thank you for leaving a review, we appreciate you taking the time to share your experience with Halo Connect and that our friend Service member Anthony was able to help and reassure you.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Very happy with the quality of service.
Anthony was really helpful and patient when dealing with my questions. Very happy with the quality of service.
March 13, 2020
Unprompted review
Reply from The Halo Tech Group
Hello RG,
Thank you for leaving a review, we appreciate you taking the time to share your experience with Halo Connect and are thrilled to hear that you were happy with the quality of service that you received, as this is our aim. We're glad Anthony was able to assist you with your questions and offfer support.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Thank you to Anthony Baldwin
Thank you to Anthony Baldwin, who was efficient and professional. He sorted our issue within minutes! Well Done
March 12, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Gavin,
Thank you for leaving a review, we appreciate you taking the time to share your experience with Halo Connect and are very happy to hear that Anthony was able to sort out your issue so quickly.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Anthony Baldwin is the best
Anthony Baldwin is the best! If you can, always ask for his help.
March 12, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Sophie,
Thank you for leaving your 5* review, we appreciate you taking the time to share your experience with Halo Connect and are thrilled to hear that you are happy with the help you received from Anthony, we'll be sure to let him know.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
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Anthony was very helpful and gave clear…
Anthony was very helpful and gave clear answers.
March 12, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Lee,
Thank you for leaving your 5* review, we appreciate you taking the time to share your experience with Halo Connect and are thrilled to hear that you are happy with the help you received from Anthony.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Jack was very helpful
He was able to answer my (many) questions in a professional and helpful manner.
March 10, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Andy,
Thank you for leaving a lovely review, we appreciate you taking the time to share your experience with Halo Connect and are thrilled to hear that you are happy with the help you received from Jack.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Top Marks For Sam!!
** Update **
I think you should go back and read up on all of this before you make a comment as I have raised a formal complaint with Sam. I have also asked to escalate this and I have been told that I can't go above Sam?!?! The first finance contract was agreed and I have never disputed this but why would we enter into a finance contract to have a voiceover on my line? I was told by Sam last week that there is no such thing as finance for an IVR and that is simply known as an add on. I am awaiting a callback from Sam directly this morning but in the meantime, whoever wrote this reply really should check the facts before steam rolling in with false information.
** Further Updates** 1 Star is too much!
Proceed with caution. This company will force you into a finance agreement even if you don't need it. They push you from pillar to post when they don't want to deal with you. Samuel Duckworth is the complaints manager but you cannot go above him. There is no way to escalate your complaint after Sam and they don't even care when you involve Ofcom. Be very very wary of false promises just to get you into a contract!
UPDATED Review:- Everything was fantastic until the contract had been finalised and ever since, the customer service has been appalling. As a result, I am now looking for an alternative provider. It seems that once you have given a 5* review you are no longer a priority.
After contemplating the switch for over 2 years we finally threw caution to the wind and jumped in with both feet!!
We have yet to be disappointed.
Danny set everything up for us and tailored the package to suit our requirements. Sam was our installation engineer. Nothing is too much trouble for him despite me pestering the life out of him!!
All-round excellent service and were looking forward to decreased telecom bills & working with Halo for the foreseeable future :-)
March 6, 2020
Unprompted review
Reply from The Halo Tech Group
Hello Roof Line,
We are sorry that you feel you have been forced into an agreement that you did not need. However, in this case you have not only signed one agreement but you have signed two agreements. Each of these have legally binding order forms, legally binding finance contracts and two separate install documents which your company signed to say they were happy with the services installed.
We have listened to the requested calls and found no evidence of mis-selling or malpractice. Should you wish to cancel your agreements, you are more than welcome to do so and in this case your termination fees would be due.
In this case you have not raised a formal written complaint, should you wish to do so then please email Samuel.Duckworth@TheHaloTechGroup.com with a written breakdown of your issues and we shall happily investigate it further.
Best Regards,
The Halo Tech Group
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