Renting with Hamptons this year has been an absolute pleasure! From making sure everything was in order from the start to dealing with any issues in the flat immediately, the service has been fant... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
katie May at Hamptons Caterham has been managing my let property for a while now. i find Katie very professional. Her telephone manner is extremely friendly. She is very proactive at dealing with... See more
Company replied
I have been dealing with Hamptons over the past 4 years. I bought my apartment with them and then used the Maidenhead office to rent it out fully managed. My first property manager Harjeet Kaur was ex... See more
Company replied
I am only too willing to say I have been so pleased over the last 20yrs to have Hamptons manage my Wiltshire thatched cottage. I have been particularly impressed over the last year by the most profe... See more
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Company details
Written by the company
Hamptons offers an extensive portfolio of UK and international property, marketed via our 85 offices. Our services include sales, lettings, residential developments, property management and mortgages. We are continuing to expand both locally and internationally, positioning ourselves as one of the most valuable residential property groups in the world.
Contact info
United Kingdom
- hamptons.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fantastic Job!
Very happy with Hamptons and our Property Manager, Patryk Lehmann. He is always helpful and responsive, and everything is handled professionally and efficiently. Highly recommended!
October 16, 2026
Unprompted review
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They listen and today people just don’t…
They listen and today people just don’t listen add to that they investigate and carry out any duties that require attention promptly.
October 16, 2026
Unprompted review
I had a very positive experience with…
I had a very positive experience with Hamptons International. They managed my tenancy renewal smoothly, with no glitches, and handled all the documentation electronically, which made the process very convenient. I would happily recommend them.
October 8, 2026
Unprompted review
Chloe
From start to finish, this rental process has been absolutely professional and smooth. Special thanks to Chloe for her quick responses and guidance.
October 15, 2026
Unprompted review
3rd party outsourcing
Good , but outsourcing tenancy inspections bring outsourced to a 3rd party without notifying the occupant?! Not great , still paying customers , still have a right to know. Do better
October 14, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave a review. We're pleased to hear your overall experience was positive, but we're sorry to learn of your concerns regarding the tenancy inspection process.
We appreciate your comments and understand the importance of keeping occupants informed when third-party partners are engaged to carry out services on our behalf. We would welcome the opportunity to look into this further and better understand the circumstances of your experience.
If you would like us to investigate, please contact our Customer Care team at customercare@hamptons.co.uk with your property details and a member of the team will be happy to review the matter with you.
Thank you again for your feedback.
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Patryk L at the Windsor branch is…
Patryk L at the Windsor branch is excellent, always super responsive and a great communicator. Service and solution minded. A credit to the company.
October 13, 2026
Unprompted review
Reply from Hamptons
Thank you for your five star review. We are thrilled to hear about the excellent service you received from Patryk. His commitment to delivering a responsive and proactive service is greatly valued, and it's wonderful to see this recognised by our clients. We'll be sure to pass on your comments to him, as we know they will mean a great deal. Thank you again for your support.
Danish Ashraf ⭐️⭐️⭐️⭐️⭐️
Danish Ashraf at Hamptons always went that extra mile to quickly help resolve any issues that came up.
October 13, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Danish has consistently gone the extra mile to support you and resolve any issues quickly. Providing a responsive, proactive service is something we pride ourselves on, so it's wonderful to know that Danish's efforts have made such a positive difference to your experience.
We'll be sure to pass your kind comments on to Danish, who will be delighted to receive your recognition.
Thank you again for your review and for choosing Hamptons.
Great support
Mandy is very proactive and helps maitaining my rental a breeze
October 12, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Mandy's proactive approach has helped make managing your rental property a breeze. Providing responsive support and staying on top of matters before they become issues is exactly the level of service we strive to deliver.
We'll be sure to pass your kind words on to Mandy, who will be thrilled to know her hard work has made such a positive difference to your experience.
Thank you again for your review and for choosing Hamptons.
Expensive and inadequate
Hamptons’ idea of a fully managed letting service appears to be charging the fees and leaving the landlord to chase everything else.
Our experience was appalling. Detailed questions about a serious electrical fault were overlooked for 11 days. Communication was poor, records were badly handled, and we repeatedly had to point staff towards evidence they already had.
Hamptons’ own senior review acknowledged multiple service failings. Yet when we asked for a partial refund of their fees, they refused.
So they accept that the service fell short, apologise for the frustration caused, but apparently see no reason to put things right financially.
We paid for professional management and ended up spending our own time chasing the agent. Based on this experience, I would strongly advise other landlords to think carefully before trusting Hamptons with their property.
October 13, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to share your feedback.
We are sorry to hear that you remain dissatisfied with your experience and the outcome of your complaint.
We recognise the concerns you raised regarding communication, service delivery and the management of matters during your tenancy. As these issues have recently been reviewed through our formal complaints procedure and have been the subject of a Final Senior Review response, it would not be appropriate for us to comment on the specific details in a public forum.
We appreciate you taking the time to provide your feedback and are sorry that our service did not meet your expectations on this occasion.
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The best property manager!
I've had Olivia as my property manager for a number of years now, and she has always done an amazing job. Second to none service making sure everything is looked after exactly as it should be. I can't recommend her highly enough.
October 9, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear about your positive experience with Olivia. It's wonderful to know that she has consistently provided such a high level of service over the years and has given you confidence that your property is being looked after exactly as it should be.
Your comments about her dedication, professionalism and attention to detail are greatly appreciated, and we'll be sure to pass your kind words on to her. I know she will be thrilled to receive this recognition.
Thank you again for your recommendation and for your continued trust in Hamptons.
Excellent service
Anca has been professional, responsive and helpful throughout. She is proactive in managing matters and always provides clear communication and updates. Her efforts are much appreciated.
October 10, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear about your positive experience with Anca. It's great to know that her professionalism, responsiveness and proactive approach have made such a difference. Providing clear communication and keeping our clients informed are things we place great importance on, so it's fantastic to hear that Anca has delivered this consistently for you.
We'll be sure to pass your kind comments on to Anca, who will be thrilled to receive such lovely feedback.
Thank you again for your review and for choosing Hamptons.
Quality of Service
Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated
October 9, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that we have had the pleasure of managing your properties for many years and that the personal service you have received has given you the confidence to remain with Hamptons throughout that time.
It's especially lovely to hear your kind words about Nicola, Charlotte, Harjeet and Jacqui. Providing knowledgeable, attentive service and building long-term relationships with our landlords is incredibly important to us, so your feedback will mean a great deal to the team.
Thank you again for your continued trust in Hamptons and for sharing your experience. We will be sure to pass your comments on to everyone mentioned.
Stress-free management from Anca Ciobanu
Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca
October 9, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that Anca has been providing such excellent service over the past four years. It's fantastic to know that her knowledge, responsiveness and proactive approach have helped make the management of your property as straightforward and stress-free as possible.
Keeping our landlords informed, particularly as compliance requirements continue to evolve, is something we know is incredibly important, so we're pleased that Anca's communication and prompt handling of matters have made a positive difference.
Thank you again for your kind words. We'll be sure to pass your feedback on to Anca, who will be delighted to receive your recognition.
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Renting with Hamptons this year has…
Renting with Hamptons this year has been an absolute pleasure! From making sure everything was in order from the start to dealing with any issues in the flat immediately, the service has been fantastic. This is especially refreshing in London, where that level of care can be hard to come by!
A special mention to Anca, our property manager, who has been professional, friendly and always on hand whenever we’ve needed her. We’ve also had the pleasure of meeting Kai, George and Oliver from the Clapham branch, who have all been incredibly friendly and a joy to have around when viewings take place.
Well done to Hamptons for employing such a great team. It really makes all the difference, and we couldn’t recommend them more highly!
October 9, 2026
Unprompted review
Reply from Hamptons
Thank you for your wonderful review. We’re delighted to hear that your experience renting with Hamptons has been such a positive one and that our team has helped make your tenancy enjoyable from start to finish.
A special thank you for recognising Anca’s hard work. We know she will be thrilled to hear your kind comments about her professionalism, friendliness and responsiveness. We’re also pleased that Kai, George and Oliver made such a positive impression and helped ensure viewings were a smooth and pleasant experience.
Providing a high level of service and support throughout a tenancy is something we pride ourselves on, so it’s incredibly rewarding to receive feedback like yours. Thank you for taking the time to share your experience and for your recommendation. We wish you all the very best and look forward to assisting you again in the future.
Perfection
Quick, efficient, responsive, and respectful. Best service one could ask for… Appreciated the work, Danish Ashraf.
October 6, 2026
Unprompted review
Reply from Hamptons
Thank you for your fantastic review.
A special thank you for recognising Danish. We know he will be pleased to hear that his efforts made such a positive impression and helped ensure your experience was a great one.
We really appreciate you taking the time to share your feedback, and thank you for choosing Hamptons. We wish you all the very best and look forward to assisting you again in the future.
had a great experience with Hamptons
had a great experience with Hamptons, thanks to Danish Ashraf. He has been extremely helpful, professional and patient throughout the process. He always responds promptly to my questions and takes the time to explain everything clearly, making the whole experience much easier and smoother.
I appreciate his support and excellent customer service. I would highly recommend Danish and Hamptons to anyone looking for a reliable and professional property agency!
October 8, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a great experience with Hamptons and that Danish provided such helpful, professional and patient support throughout the process. Keeping our clients informed, responding promptly and making what can sometimes be a complex process as smooth as possible is exactly the level of service we aim to deliver.
Your kind words will mean a great deal to Danish, and we'll be sure to share your feedback with him. Thank you again for your recommendation and for placing your trust in Hamptons.
Professional and courteous.
Our service is what you would expect from a long established professional company. A quick response to every issue and good follow up with contractors. Good notice period for routine annual inspections. Our property manager Andzelika Pilewska is always courteous and helpful.
September 25, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave such a positive review.
We're delighted to hear that our service has met your expectations and that you've found our team responsive, professional and proactive in managing any issues that arise. Providing clear communication, coordinating contractors effectively and giving plenty of notice for routine inspections are all important parts of the service we strive to deliver.
It's particularly rewarding to know that your property manager has been courteous and helpful throughout. We greatly appreciate your feedback and your continued trust in Hamptons.
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Hamptons managed the letting of a…
Hamptons managed the letting of a Battersea house on my behalf for five years, and did so with professionalism, and astute commercial acumen. I would wholeheartedly recommend them for this role. In recent years, Olivia Gadd has been my point of contact, and she has exemplified the values described above. Thank you.
October 7, 2026
Unprompted review
Reply from Hamptons
Thank you for your wonderful review and for trusting Hamptons with the management of your Battersea property over the past five years.
We're delighted to hear that you found our service professional and commercially focused throughout your time with us. It's especially rewarding to know that Olivia provided the high level of support, expertise and communication that we strive to deliver to all our landlords. We will be sure to pass on your kind feedback to her.
Thank you again for your recommendation and for taking the time to share your experience.
Danish is always supportive to me.
Danish is always supportive to me.
Thank you very much!
October 6, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave a 5 star review.
We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities.
Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish.
Thank you again for your support and for choosing Hamptons.
Hamptons for rental management in Maidenhead
I have been dealing with Hamptons over the past 4 years. I bought my apartment with them and then used the Maidenhead office to rent it out fully managed. My first property manager Harjeet Kaur was excellent and we now have Juan Elkington taken over and so far he has been excellent too. They are very proactive on all aspects of the management. We are very happy with their service.
October 5, 2026
Unprompted review
Reply from Hamptons
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you have had such a positive experience with the Maidenhead team over the past four years, from purchasing your apartment through to having it fully managed. It's wonderful to know that both Harjeet and Juan have provided the high level of service and support you expect.
We particularly appreciate your comments about Juan's proactive approach and are pleased to hear that he has made a positive impression since taking over the management of your property. Delivering responsive and effective property management is something we pride ourselves on, so it's great to know this has been reflected in your experience.
Thank you again for your kind words and for placing your trust in Hamptons. We look forward to continuing to support you in the future.
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