ML&S Martin Lynch & Sons Ltd Reviews 

2,773
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that all orders arrive promptly, safely, and securely packaged. Consumers also highlight the incredibly helpful and knowledgeable staff who consistently provide expert advice, guidance, and excellent ongoing support. Some people were dissatisfied with occasional delivery delays or minor ordering hurdles encountered during the purchase process. A few reviewers noted specific instances where separate purchases could not be easily combined into a single shipment or minor communication snags occurred. Buyers mentioned these occasional friction points while still valuing the overall quality of the products and service.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and reliable shipping... See more

Service

Customers consistently report satisfaction with the service, highlighting outstanding communication and fast... See more

Product

Reviewers mention positive feedback about product quality, highlighting top quality items that perform... See more

Staff

People report positive experiences with staff, highlighting their professionalism, expertise, and willingness... See more

Order

Clients share positive opinions on order, highlighting extremely fast turnaround times and prompt deliveries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered a number of things from Martin Lynch over the years including used kit. Everything has been good quality and delivered quickly and well packaged. I’ve not had a problem so far so Custom... See more

Rated 5 out of 5 stars

ML&S (hamradio.co.uk) are always helpful and offer a very fast efficient and good service. ML&S are the main distributors for several major and important companies which means they are also very wel... See more

Rated 5 out of 5 stars

Amazing delivery time to Dublin Ireland, The RF Explorer 6G Combo+ has been a great bit of kit for my day-to-day work. It’s quick to set up, easy to use in the field, and gives me clear visibility of... See more

Rated 5 out of 5 stars

I ordered a Peovi cage for Icom 705 transceiver on Saturday 22 November 2025. The item was delivered as promised by lunchtime on Tuesday 25 November. The product is beautifully engineered and in my vi... See more


Company details

  1. Electronics Company

Written by the company

ML&S Martin Lynch & Sons, Staines upon Thames nr Heathrow Airport United Kingdom Tel: 0345 2300 599. The UK leading Supplier and Distributor of Communications Equipment. Specialising in new & used Ham (Amateur) Radio, Commercial Two-Way Radio, Marine & Aviation equipment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,773)

199 reviews in the last 12 months

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Rated 5 out of 5 stars

FTDX101MP , I’m blown away

I have bought quite a lot of radios from ML&S, they have all been great , service is amazing, well packaged , always great, but I was never blown away by the radios , I only thought they were good, until I took the plunge and bought the Yaesu FTDX 101MP, wow, the holy grail of radios, it’s picking up signals I could never get before , the noise it is reducing is unbelievable, now this is a keeper , my wife hasn’t noticed it yet and will soon go crazy, but it will be worth it, it cost a few pounds , but it’s the big daddy of them all, I am completely blown away and wish I had bought it 5 years ago, thank you ML&S . M7PJD

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Another addition to the shack

I have graduated to a foundation licence recently and have always bought my products from martin lynch so my recent purchase was a topbytes dx spotter pro it is a great item and very pleased with it although it didn't have all the bands I wanted but after a word with guy at topbytes and an update it has everything I could want ! Am very pleased with it a great product and well worth the money ! I also recommend buying the stand too thankyou everyone at ml&s and guy at topbytes for your help 😀

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Recommended

I purchased a radio from these good people communication from the was great from the off and the radio arrived quickly and well packed. All good I had a minor issue with one of the cables with the radio and a replacement was sent out that day for next day delivery I am now fully working again and loving it. In a nutshell delivery, service and communications all excellent. Thank you.

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Delivered within 3 days of order

I ordered a Diamond shr805s stubby scanner antenna late afternoon on Wednesday and it was delivered today Friday morning. Thank you.

I highly recommend ML&S Martin Lynch & Sons.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Spot on service

Absolutely fantastic company to deal with. Items arrive on time, very helpful and responsive to emails. Cant fault them at all. Looking forward to visiting their shop soon.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, many thanks, The Item I bought was not suitable for my needs, However I contacted ML&S and the staff were very understanding, I sent the item back, & I got a full refund, Thanks Again

May 18, 2026
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Rated 1 out of 5 stars

Poor customer service

I placed an order for two, Tyt Md-441 walkie talkies and a programming cable. I contacted the company for support, I explained that I struggle with phone calls as I’m disabled and therefore needed support via email. I emailed them 4 days ago as the programming cable is faulty (it won’t connect via software they linked me too) I installed the drivers, I tried 8 different usb ports on 2 different computers, the software said failed to connect each time. The product was advertised as having voice security, yet you can’t activate it without the software and a programming cable, the cable feels cheap and I believe is faulty. Despite asking for no calls, they tried calling me 4 times, they don’t reply to support emails with any kind of support or help. I’m going to have to raise a PayPal dispute as the products are faulty and not working as described.

Update when a customer repeated the asks to not receive phone calls as they give her anxiety then the company ignored this and kept calling this alone is poor Customer service and discrimination. The company never emailed any software as they claimed. I informed the company that I installed the latest software and still having an issue. The latest software was on the manufacturers website. If this was Amazon they would have sent a replacement cable by now

June 8, 2026
Unprompted review
ML&S Martin Lynch & Sons Ltd logo

Reply from ML&S Martin Lynch & Sons Ltd

We’re sorry to read this review, but we do not feel it fairly reflects the support provided.

The customer first contacted us on 4th June asking where to find the programming software. This email was replied to within 20 minutes with a link to the relevant download page.

The customer then emailed again on Saturday asking for help with the software. One of our engineers called the customer the same day to try and assist directly. The customer was unavailable, so our engineer called again later that afternoon, at which point the customer advised that they did not want telephone support.

On Monday morning at 9:00am, our support team emailed the customer again to ask whether they had managed to get the software working. Later that same day, we also emailed over a copy of the latest programming software for them to download and try.

On Tuesday morning, we explained that the latest version of the software needed to be tested first to rule out a software issue. If the problem still remained after trying this, we would have arrange a replacement programming cable.

We appreciate the customer prefers email support and we have tried to assist by email as well. However, we strongly dispute the claim that no support was provided. We replied promptly, attempted direct technical assistance, followed up, supplied updated software, and offered a replacement cable if the issue continued.

For this reason, we do not believe a 1-star review or PayPal dispute is a fair reflection of the situation. We remain happy to help resolve the issue, but we do need the customer to try the latest software first so we can confirm whether the issue is with the cable or the software setup.

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