Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
Company replied
Hancocks are amazing. Staff are great at the Watford branch and delivery tends to be smooth with DPD. On occasions where there has been damage on transit, there’s no quibbling.
Company replied
Absolutely fantastic customer service. Hancocks was able to fulfill a bulk order at quite short notice and at a great price. The process from start to finish was smooth and well coordinated and I al... See more
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Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great service
Great service. Easy to navigate website and brilliant products at great prices.
March 26, 2026
Reply from Hancocks
Hello, thank your for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
Prompt efficient delivery of goods at a…
Prompt efficient delivery of goods at a competitive price
March 30, 2026
Reply from Hancocks
Hello, thank your for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
My resent deliveries have been damaged…
My resent deliveries have been damaged with sugar strands all over my driveway,hallway. The time taken to hoover the mess and send photos and emails is ridiculous. The items got replaced but got lost by the parcel company not before arranging 2 scheduled appointments to deliver and not turning up. Finally I have a delivery and yet again damaged product. All they need to do is double bag the sugar strands as they have done sometimes in the past. I request this every time when I order.
March 17, 2026
Reply from Hancocks
Hello, thank you for your review, and I do apologise for this. I will pop you an email over to get this sorted. Thanks Courtney CS
Terrific service
Terrific service. Items arrived promptly and were exactly what I ordered. Would order again from this company
March 25, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
You had the merchandise we required at…
You had the merchandise we required at a very good price and your delivery times were very good as well.
March 9, 2026
Reply from Hancocks
Hello, thank you for your lovely review. We do appreciate this, have a lovely day. Thanks Courtney CS
Could do with more more names as a lot…
Could do with more more names as a lot of the sweets we sell you don’t stock unfortunately
March 18, 2026
Reply from Hancocks
Hello, thank you for your review, we do appreciate it, I will pass this back to the correct team for you :) Thanks Courtney CS
Usually get a pallet delivery each week…
Usually get a pallet delivery each week from the Glasgow depot, which is excellent. I placed a web order 4 days ago for items that were out of stock in Glasgow, and it still hasn’t been dispatched. The Glasgow staff are great, but the online ordering just isn’t worth the hassle anymore. The waiting times are getting worse, and I won’t be using the online service again. I’m not a small customer – I’ve been with Hancocks since 2010 and spend over £45k a year with Glasgow.
March 23, 2026
Unprompted review
Reply from Hancocks
Hi Donna, I am sorry to hear of the issues you've faced, this is not what we like to see. Please can you confirm your full order reference to website@hancocks.co.uk, I will then pick this up directly. Thanks Courtney CS :)
Always good
March 9, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it, have a lovely day. Thanks Courtney CS.
the extra mile
There was a mistake with the order and it was sent to the wrong place. Hancocks realised it was wrong and kept me informed of everything that was going on. All sorted now and n othing was too much trouble for Sammie.
Gives you faith in companies.
March 15, 2026
Reply from Hancocks
Hello, thank you for your lovely review on Sammie, we really do appreciate this. Have a lovely day, thanks Courtney CS.
Great service
Great service, had just I required with Milky Bars, and delivery to my home. At the event we are going to I am dressing up as The Milky Bar Kid, so the Milky Bars will be on me ..
March 18, 2026
Reply from Hancocks
Hi,
Thank you so much for your kind feedback, we really appreciate this.
Courtney - CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, Thanks Courtney CS
Expensive Delivery Costs
Product availability was good but the delivery costs seem quite steep. Product was of good quality.
March 11, 2026
Reply from Hancocks
Thank you for your kind review. We’re glad you were happy with the product quality and availability. We appreciate your feedback, as we are always looking to make improvements.😊
Thanks Amelia CS
Absolutely fantastic customer service
Absolutely fantastic customer service. Hancocks was able to fulfill a bulk order at quite short notice and at a great price. The process from start to finish was smooth and well coordinated and I always knew when the order was up to due to great communication from the team. Thank you Ady and the team for providing a first-class service.
March 18, 2026
Reply from Hancocks
Good Afternoon, Thank you so much for your kind review it is much appreciated. I hope you have an amazing week. 😊
Thanks
Amelia CS
Reply from Hancocks
Good Afternoon, Thank you so much for your kind review it is much appreciated. 😊
Thanks
Amelia CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this, have a lovely day. Thanks Courtney CS.
Customer service A+
March 5, 2026
Reply from Hancocks
Good Afternoon, Thank you so much for your kind review it is much appreciated. I hope you have an amazing week. 😊
Thanks Amelia CS
Reply from Hancocks
Afternoon, thank you for taking time out of your day to provide this feedback, it's really appreciated - have a great day - Claire CS
Andrea was incredibly helpful
Andrea was incredibly helpful!
DPD had messed around with our delivery (the first time in years of us using Hancocks) - I called up for help on how to resolve this and Andrea was fabulous! She managed to get a new order sent out for me, refunded the delivery charge on my 1st parcel and is handling the issues with DPD to have the original order sent back to Hancocks as she was worried on how they would look when they eventually arrived to me.
Thank you so much!
March 17, 2026
Unprompted review
Reply from Hancocks
Hi there, thank you so much for taking the time to post this feedback, it's great to see - I will ensure that Andrea sees this - have a lovely day - Claire CS
chocolate heaven
Stuff was so well packaged, arrived promptly and is being eaten voraciously
March 12, 2026
Reply from Hancocks
Good Morning thank you so much for your kind review it is much appreciated. I hope you have an amazing week. 😊
Thanks
Amelia CS
Reply from Hancocks
Hi,
Thank you for your lovely feedback, we really appreciate this.
Courtney - CS
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