The Handmade Christmas Co Reviews 3,992

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and beautiful craftsmanship, often highlighting the personalized items as particularly special and well-made. Many consumers appreciate the efficient ordering process and the prompt, well-packaged delivery service, noting that items often arrive quickly and in perfect condition. The company's customer service is also frequently commended for being friendly, fast, and helpful. However, some customers also noted occasional issues with product quality, such as uneven laser marks on wooden items, off-center personalization, or items breaking after limited use. A few people experienced delays in dispatch and delivery, particularly with corporate orders, and some mentioned receiving substituted items or issues with gift card placement and tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the beautiful,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of personalized crackers,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and the website... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 50% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic Customer Service !!

My family had inadvertently lost my granddaughter's Christmas sack and were desperate to replace it. I placed the order and asked if it could be rushed through as I was leaving for Germany and needed to take it with me. They were amazing!! Kept me informed of the order's progress and i received it in good time. So wonderful to work with such a caring company!!

December 11, 2025
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Rated 5 out of 5 stars

An excellent company with great…

An excellent company with great products. As a smaller company the customer service seemed a lot more personal. My gifts were fudge crackers going to New Zealand and I had updates of where they were from start to arriving there. I will use again and definitely recommend.

December 8, 2025
Unprompted review
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Rated 2 out of 5 stars

Disappointing personalisation

I’ve ordered previously and had a good experience, so after having our first baby wanted to add to our collection of personalised items. The quality of all of the items was great, but our son’s surname was missing characters on 2 of the 3 items!
I emailed the customer service team, and was told this was my error and they couldn’t help me beyond offering me a 50% discount on a reorder. I’ve been very frustrated as I typed my son’s name correctly on 3 separate items, and received 3 different variations. No where in the descriptions does it state a character limit, and I was told it was my error for not checking the confirmation email (why would I, I know how to spell my own surname?)
After some back and forth, and getting increasingly closer to Christmas, I responded to give up and reorder only to receive no response from the customer service team.
So disappointed, as I’ve used mine and my husband’s stockings for 7 years now and just wanted to expand our collection for our son.

My advice is pray you don’t have a long name or need any help from the customer service team.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Failed to put in the correct address for delivery I got in touch and and received an immediate response.
As for the product, my 4 year old fully believed it and my wife cried 😂

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect 👌

Absolutely perfect personalised wrapping paper.First time I have used this company but they are definitely my go to shop from now on.
Very good quality paper,beautiful designs and speedy delivery ~well done.

December 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Santa Sack

Delivered in good time.
A great quality product, well made and a good size.
Reasonably priced.
I recommend them.

December 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Christmas sacks

Have purchased many items, my favourite being the Christmas sacks. Great quality and love that they can be personalised, I ordered one again this year for the newest member of the family as well as three lovely gingerbread men tree decorations. Great service and delivery always ☺️

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Simple Gorgeous

I have purchased three items from the Handmade Christmas co now and they are really lovely. We also used the company for corporate gifts which were beautiful. Will definitely be using next year!

December 5, 2025
Unprompted review

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