Fraud company. Please Beware.
I had a very disappointing experience with Hapisó regarding order #2217810 for 5-in-1 Laundry Pods | Tropical Breeze | Morning Dew | Fragrance Free, priced at Rs. 2,160.
The order was placed on 21 April, but after that I received no proper communication for days.
The delivery status was repeatedly marked as “customer unavailable” even though no one contacted me properly, and when I finally did get a call, the delivery person was rude and unhelpful. Instead of delivering the parcel to my doorstep, I was asked to pick it up from another location or the delivery office, which defeats the purpose of paying for doorstep delivery.
I also contacted customer care and was told the order would be delivered, but that never happened. To make matters worse, the order was later marked as delivered even though I never received it.
I requested a refund because of the complete lack of response and delivery failure, and even till date the refund of Rs. 2,160 has not been made. On top of that, they are no longer answering my calls. This has been extremely frustrating and unprofessional.
As a customer, I expect basic communication, accountability, and honest service. Unfortunately, this experience has been the opposite. I am sharing this so that other consumers are aware before ordering.