Service quality price nickel without surprises. Driving on vacation in Faro: clean car / very good staff / no waiting / transport every 10 - 15 min / Thank you very much
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See what reviewers are saying
I don't recommend. I booked a car through them from Germany for Zagreb airport and the local provider could not book the deposit through my Visa Debit card and did not give me the car I already paid f... See more
Rental procedure worked out perfectly fine with the partner SIXT in Dublin, but they charged an extra fee for young drivers which I was initially not informed about. However, thanks to their great cus... See more
The customer service of HappyCar has been very gentle and helpful regarding my booking of a car for our holidays in Germany. Since I had had some problems choosing the best suitable options, I calle... See more
Company details
About HAPPYCAR
Written by the company
HAPPYCAR vergleicht die Mietwagen-Angebote aller Anbieter. Ob ein Mietwagen für den Sommerurlaub auf Mallorca, für den Roadtrip durch die USA oder ein Cabrio für einen sonnigen Wochenendausflug durch Deutschland - ab 6€ / Tag bietet HAPPYCAR für alle Wünsche den richtigen Mietwagen.
Ob über die Webseite oder die App, das passende Angebot ist schnell und unkompliziert gebucht. Und bei Fragen steht Ihnen unser kompetentes Beratungsteam kostenlos zur Seite!
Contact info
Am Sandtorkai 48, 20457 , Hamburg, Germany
- www.happycar.de
3.9
Great
1K reviews
Hasn’t replied to negative reviews
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I had an absolutely fantastic…
I had an absolutely fantastic experience renting a car here. The car was in great condition and priced fairly, but the staff at the Ponta Delgada Airport office truly made it exceptional—they were incredibly helpful and friendly. This was easily one of my best car rental experiences. A thousand thanks
September 19, 2025
Unprompted review
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I don't recommend
I don't recommend. I booked a car through them from Germany for Zagreb airport and the local provider could not book the deposit through my Visa Debit card and did not give me the car I already paid for. I paid 600 euros to HappyCar and now have to fight to get my money back. They don't answer the phone, don't reply to e-mails. Will never book again! I have been calliing for weeks, no answer. This feels scammy. And now they changed the phone number and there is no longer any phone number where you can reach them. Waiting almost three months now for their reply and thinking about raising a lawsuit.
July 13, 2025
Unprompted review
Unreliable
We came about 2 hours later because our flight scudule changed. In front, we paid for 3 cars with our family. Once we arrived for collecting the cars, the told us we were to late and there were no cars for us. We couldn't get a refund, even though we rented the cars for a whole week. We believe they are legal thieves.
Reaction:
Thanks for your reaction, but it is not right. Besides all, we paid upfront but didn't get the cars. Where did the cars go, or our money? Did you double book the cars?
April 29, 2023
Unprompted review
Reply from HAPPYCAR
Dear Rene,
Thank you for your feedback.
We are sad to hear that you had a bad experience.
We see that you have wrote us multiple reviews regarding the same issue under different names.
Unfortunately one rental car could not be handed out, because the main driver did not have a valid creditcard in his name. This is a main requirement in order to block the deposit for the rental car. If the deposit can not be blocked, the reservation can not be honored.
The second car was denied because you arrived over 5 hours late at the rental desk and we were not notified about the delay nor was a modification of the rental time requested beforehand. Please keep in mind that the local rental company general keeps the rental car available for up to 2 hours after the booked pick up time. After this period, your reservation might be classified as a no show, when we or the local rental company are not informed.
Therefore we always advise to request a modification of the pick up time when you notice that your flight has changed.
For the third car reservation, we have filed a complaint for you with your provider and requested a full refund. Our customer support team will keep you informed regarding the process.
With kind regards,
Your HAPPYCAR Team
Reply from HAPPYCAR
Vielen Dank für Ihre großartige Bewertung.
Wir freuen uns, dass HAPPYCAR Ihre Erwartungen erfüllt hat.
Mit freundlichen Grüßen
Ihr HAPPYCAR-Team
Great service!.....
Service quality price nickel without surprises. Driving on vacation in Faro: clean car / very good staff / no waiting / transport every 10 - 15 min / Thank you very much
March 9, 2023
Unprompted review
Reply from HAPPYCAR
Thanks for leaving us such a wonderful review. We look forward to assisting you again with your next booking.
Kind regards,
Your HAPPYCAR Team
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Reply from HAPPYCAR
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns schon auf Ihre nächste Buchung über HAPPYCAR.
Mit freundlichen Grüßen
Ihr HAPPYCAR-Team
Reply from HAPPYCAR
Vielen Dank für Ihre Empfehlung. Gerne sind wir auch bei Ihrer nächsten Mietwagenbuchung wieder für Sie da.
Mit freundlichen Grüßen
Ihr HAPPYCAR-Team
Reply from HAPPYCAR
We are very glad to hear that our service has met your expectations.
Kind regards,
Your HAPPYCAR-Team
Reply from HAPPYCAR
Sehr geehrter Kunde,
Wir freuen uns sehr, dass Ihnen Ihr Erlebnis gefallen hat. Unsere Mitarbeiter werden sich bestimmt freuen Ihre Worte zu lesen. Die Kundenzufriedenheit hat für uns oberste Priorität, und Ihre Bewertung ist eine Bestätigung für die Arbeit, die wir jeden Tag leisten.
Mit freundlichen Grüßen
Ihr HAPPYCAR-Team
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Reply from HAPPYCAR
Dear Mr. Savov,
We are very glad to hear that our service has met your expectations. We look forward to assisting you again with your next booking.
Kind regards,
Your HAPPYCAR-Team
Worst experience ever!!
We rented our car in Iceland through the happycar website and it was the worst idea ever!! Here our experience:
-First of all, the company we rented the car through happycars had a totally dofferebt name when we arrived --> scam alarm!
- We got a really old car that already had 250.000km and so you can imagine that it made problems especially the 4WD that is very important in Iceland because of the slippery roads and snow. People had to help us a few times to get our stucked car out of the snow.
- Because the car was so old the touchscreen of the radio and the Bluetooth didn't work.
- Since we rented the car in Iceland we actually expected that we would get the car with some equipments to remove the snow in a stormy weather but that wasn't the case.
- On our last day when we wanted to return the car and drove to the place where we rented the car NOBODY was there! The whole office was closed and then we just saw the sign on the door which said that they moved to another place! They didn't tell us anything about that when we rented the car on the very first day - a warning would have been appropriate... .
March 4, 2022
Unprompted review
Reply from HAPPYCAR
Dear customer,
Thank you for your feedback.
We are very sorry to hear that there were difficulties at the rental car company.
When you make a booking through HAPPYCAR, you will find the name of the local car rental company on your car rental voucher including the pick up instructions.
We regret to hear that you received an older rental vehicle. Unfortunately we can never guarantee that you will get a new car for your rental, as this always depends on the availability at the local supplier. Any extra gear for in your rental vehicle needs to be requested beforehand. These extra's are not standard included in the basic rate and can if available be booked separately at your local supplier.
We would like the opportunity to investigate your feedback further. Please could you contact us at buchung@happycar.de. We'll work with you to resolve any issues as quickly as possible.
With kind regards,
Your HAPPYCAR-Team
Reply from HAPPYCAR
Lieber Yannick,
vielen Dank für deine Bewertung!
Wir freuen uns, dass Sie Ihre Erfahrung mit unseren Mietwagenportal, sowie den Partnern vor Ort genossen haben. Die Kundenerfahrung und -zufriedenheit hat für uns Priorität, und Ihre Bewertung bestätigt die harte Arbeit, die wir jeden Tag leisten um Sie als Kunden glücklich zu machen.
Gerne helfen wir Ihnen weiter, falls Sie einmal Fragen haben sollten. Sie erreichen uns unter buchung@happycar.de oder telefonisch unter +49 40 401 19 21 8
Ihr HAPPYCAR-Team
Everything was ok
Everything was ok. I got an extra big car. Thank you for this. I enjoyed my Ford Transit very much.
Yours,
Karen
November 15, 2020
Reply from HAPPYCAR
Hello Karen,
thank you very much for your review!
We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Stay healthy!
Best regards,
Your HAPPYCAR Team
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Great service
Great service, great price. That's why I keep booking on HappyCar. Keep up the good work.
August 10, 2020
Unprompted review
Reply from HAPPYCAR
Hey Tommy!
We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Your HAPPYCAR Team!
Positive
Positive: the service provided by the young man in your Vienna office
Positive: the car which I have rented
Negative: the lady from the call center who did n´t give me the promised information
Negative: it takes too long to get the Kaution back
January 23, 2020
Unprompted review
Reply from HAPPYCAR
Hello Mr. Dombradi,
thank you very much for your review!
I am very sorry to read that you had complications with the call center on site. Unfortunately, we as intermediaries do not have the desired influence on the service on site as we would like to have it. However, I am pleased to read that you were satisfied with the service on site as well as the associated vehicle and have given us this nice, helpful review despite the circumstances.
Please be assured that we will do our utmost to eliminate circumstances like this directly, just call us directly next time so that we can address the case for you with our partners.
Should you ever have any questions, we are happy to help. You can reach us by e-mail (buchung@happycar.de) as well as by phone via our free hotline: 040 401 19 21 8.
Your HAPPYCAR Team
Recommended - great support
Rental procedure worked out perfectly fine with the partner SIXT in Dublin, but they charged an extra fee for young drivers which I was initially not informed about. However, thanks to their great customer service the money was reimbursed without complaints. Great to see that customer service of Rental Agencies can work well and uncomplicated. Recommended!
November 21, 2019
Unprompted review
Unbelievable TRICKY HAPPY CAR / AMIGO /…
Unbelievable TRICKY HAPPY CAR / AMIGO / OK Cars
We booked with all paid insurances in Germany ( TODO compelto )
In Mallorca at AMIGO / OK Cars not accepted
- Must pay additional 157 euro
- Tank was agreed FULL / FULL ---Tank was 80% full
- CAR inside was total dirty !
Unfriendly !! people
We tried to phone Hotline / German phone number more than 20 times
NO reaction !
No reaction on E Mails !
I WARN FROM THIS COMPANY !!! Never use it
September 18, 2019
Unprompted review
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Very professionnal Team
Very professionnal Team. A large choice of vehicles and options. The support by HappyCar team when you face an issue during the renting period is also great. I highly recommend.
August 8, 2019
Unprompted review
Everything was perfect
June 15, 2019
Unprompted review
Very nice price, nice car and wonderful people. What else do I need?
Very nice car, nice price and really wonderful Staff at Airport Ponta Delgada. One of my best car rental experience. Thousand Thks.
March 21, 2019
Unprompted review
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