Hard Rockcafe Reviews 15

Very friendly, clean, atmosphere. Food was tasty and came out very quick.

I visited the Hard Rock Cafe in Newcastle for my birthday and was extremely happy with the service! The place and people were lovely and very accommodating! The food was also amazing. I would highly recommend to anyone!

The food is fine but I find hair in my food 2 times, and not in the same food...

Classic rockcafe, always stop by when Im in the city

Amazing place to visit! Great menu, good quality shop, amazing cocktails.

Visited NYC for my daughters & partners birthday, had 2 free birthday meal emails so I thought we’d buy 2 get 2 free, boy was I wrong. Was sat by a lovely girl explained what we had & she said oh that’s amazing have something expensive just show your waiter when he comes over. So I did was to be told that you can only use one voucher, so I said can we split the bill and pay separately only to be told no with abit of an attitude I’ll get my supervisor if you want to sort it out with him. I even read out the T’s & C’s which didn’t state in it only one free birthday meal per table. Now I know it is possible to split the cheque as I myself work in Hospitality. Also the birthday meal wasn’t free they take off the cheapest meal don’t get sucked in by free meals for birthdays with this company. Pretty much killed the birthday vibe for the night. So very disappointed with the customer service.

Hamburg: Super bad that a group of 9 people couldn't book a table a long time before the actual date. We were told just to come on the actual date and all were booked because a group of 37 and 39 people had booked ahead. Hmmm? Some people can book others can't. I'm a bit lost here... Bad customer treatment. Don't go there. The people at that place don't have a clue on common customer treatment.

We went to pier 39 Hard Rock Cafe in San Francisco U.S.A on 17th June 2019. If I had not been to other Hard Rock Cafe`s i.e Miami, Las Vegas, ETC. I would never go to one again. One star is to many for this one..
We had to wait over 30 mins for our breakfast , It was all cold, eggs, bacon, etc. The potatoes had been kept in a hot plate for a long time and were wrinkled grey, chewy, and also cold. The coffee?? was stewed and cold as well.
As a Chef I would have been ashamed to have served this (I don`t know what to call it).
The waitress`s uniform was filthy and she was completely uninterested, when we complained, in fact she turned on her heels and left us to it. I don`t think she { I hope} cooked the food.
When we complained at the front desk all I got was a silly grin and no comment.
The four of us left still hungry and very very disappointed.
The only consolation was that the live singer was very good!

Have visited 7 different Hard Rock cafes around the world & the food, music & service is always excellent. One of my favourite restaurants.

Have visited few times, and happy with the service and also food