Hardwood Floors Company
Hardwood Floors Company, LLC
I want to thank Hardwood Floors Company LLC and Thumbtack for ultimately resolving a major plumbing issue related to a recent flooring project in my home. While the process had its challenges and took some time to address, I truly appreciate that the work was completed professionally and to my full satisfaction in the end.
I am also happy with the flooring installation done by Hardwood Floors Company LLC—the floors look beautiful and were installed with quality craftsmanship. The plumbing repairs were finally handled correctly, and everything is now functioning as it should.
I appreciate the effort made by both the contractor and Thumbtack to bring the matter to a proper resolution. Thank you for seeing it through.
— Jacquelyn Butler
Retired Army 1SG
==============
I would not recommend this company based on my recent experience.
On Monday, June 9, 2025, they began work on my home’s flooring. During the initial quote, we agreed the entire home would be done—excluding only the areas with tile. On day one, the owner, David, stated they weren’t doing the upstairs bathroom, claiming it wasn’t measured and insisting my home only had two bathrooms. I had to correct him multiple times, as I actually have three bathrooms—the third being the guest bathroom, which does not have tile and was supposed to be included.
That same day, they removed and reinstalled the upstairs toilet with no issue. On Tuesday, they removed the toilets in the master and guest bathrooms. By Wednesday morning, the guest toilet was leaking water—something that wasn’t an issue before. David’s team told me I needed to hire a plumber to fix the problem, and my master bathroom water valve also no longer worked.
David said his crew would return Thursday morning, but they didn’t arrive until 2 p.m. When they finally came, they removed both toilets again, then informed me they wouldn’t reinstall the guest toilet due to a missing tank screw—something they damaged. They eventually placed the toilet back but left it disconnected, leaving both bathrooms unusable and in worse condition than before.
Additionally, my upstairs TV remote is now missing, a chair from the master bedroom was found in the shower, and my floor lamp’s electrical parts were disconnected and not restored.
The owner was dismissive and rude when I addressed these issues and refused to take responsibility for the damage or the incomplete reinstallations. I’m now forced to hire a plumber to fix problems caused by their team.
This was an extremely disappointing and frustrating experience. I would never use or recommend Hardwood Floors Company, LLC.