Harley Body Clinic Reviews 

150
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers had a great experience with this company. Customers consistently praise the professional medical staff for making them feel completely comfortable, supported, and well cared for throughout their entire treatment journey. Many people mention smooth recoveries, exceptionally clear consultations, and wonderful natural-looking results that significantly boost their personal confidence after the procedure. However, some reviewers were not happy with sudden procedure cancellations caused by unexpected equipment malfunctions and unexpected facility maintenance problems. A few other consumers also felt that communication and follow-up support fell short when they tried to address urgent post-surgery concerns and delays.

What people talk about most

Service

People report positive experiences with service, noting that the professional team ensures a smooth procedure... See more

Staff

Clients share satisfaction on staff, frequently praising the professional and supportive team members who... See more

Customer service

Users describe ambiguous interactions with customer service, while some reviewers praised the helpful support... See more

User experience

Reviewers express great satisfaction and appreciation regarding their overall user experience. Consumers... See more

Product

Customers reported high satisfaction with the product, expressing delight over the amazing results and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an exceptional experience at this clinic. From the moment I walked in, the staff made me feel comfortable and well cared for. The surgeon was highly skilled, professional, and took the time to e... See more

Company replied

Rated 5 out of 5 stars

Things were very Clear while explaining the procedure, realisticly possible outcomes. My surgery was great, Half of the cure came from pofessional and careful behavior of the team. Also, Pre and post... See more

Company replied

Rated 5 out of 5 stars

I had Vaser liposuction on my upper and lower abdomen and flanks, and I am pleased with my experience. The consultation was clear and professional, and I felt well looked after throughout. The p... See more

Company replied

Rated 5 out of 5 stars

I am honestly so happy with my results. I had a little stubborn fat around my abdomen and flanks that just wouldn't go away, no matter what I tried. The laser lipo was smooth and the recovery was mu... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Harley Body Clinic offers cosmetic surgical and non surgical treatments located at 61, Harley Street London—the world famous premium destination for finding the best assistance for plastic and cosmetic surgery in the United Kingdom. Find top ranked and experienced plastic surgeons, cosmetic surgeons, dermatologists, and general practitioners to performing Vaser Liposuction, Smart Lipo, Breast Augmentation; Tummy Tuck; Facelift; BOTOX injections; Hair Restoration and many more useful treatments. Harley Body Clinic is has a sustainable past patient history for performing Vaser Liposuction surgeries for almost a decades. We are one of the first cosmetic and liposuction clinics in London to introduce non surgical Vaser Shape liposuction; and ultrasound cellulite treatments. We offer free consultation for seeking patients of various cosmetic procedures, met by plastic surgeons. Seeking patients can see extensive before after images of past patients of their desired procedures, understand the realistic approach of the surgery for the patient’s condition; and get a positive review about prices and offered price policies. The free consultation is offered without any hidden costs or conditions, only for the kind information, and research of a seeking patient. Talk to us whether you are looking for a certain procedure, or are clueless about what to do about problem areas.


Contact info

4.1

Great

TrustScore 4 out of 5

150 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(150)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I had gynecomastia surgery, originally in March 2020 and didn't get the right results first time around even though a significant amount of tissue was removed. This unfortunately can happen and is a risk with any cosmetic procedure.
More importantly though when I went back 9 months later, without hesitation I was offered remedial surgery. The staff are all warm and friendly friendly and provided me with constant support throughout. James in particular was very helpful. The booking team are also incredibly helpful and responsive.

March 12, 2021
Unprompted review
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Reply from Harley Body Clinic

Thank you so much. We really appreciate you taking the time out to share your experience with us

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Rated 5 out of 5 stars

It took me around a year to completely…

It took me around a year to completely heal, and I am happy with the Tummy Tuck results. I am
looking forward to the scar removal treatment from them. Dr Horn is a well behaved and
experienced surgeon, and I am very happy with them so far. Thank you so much, Harley Body Clinic
Team. Great Job!!

February 23, 2021
Unprompted review
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Reply from Harley Body Clinic

Thank you so much. We really appreciate you taking the time out to share your experience with us

Rated 5 out of 5 stars

Awesome experience

One word !! – Awesome Experience. Under 5K, I got my abdomen and flanks done. Their price is amazing and very much affordable. The medical team was very professional and caring at the same time. The customer service is excellent. Four months and counting, I am feeling the changes and seeing them. I always used to think that Vaser liposuction is costly till I attended their consultation. I would recommend them.

February 23, 2021
Unprompted review
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Reply from Harley Body Clinic

Thank you so much. We really appreciate you taking the time out to share your experience with us

Rated 5 out of 5 stars

Post my c-section I visited the Harley…

Post my c-section I visited the Harley Body Clinic in Harley Street. I did my tummy tuck here almost 16 months ago. I am seeing results now and I am feeling so happy. Initially I was very upset and worried as to why I was not getting to see my desired results, however I did all my follow up reviews online after I came back to my country and Doctor Horn assured me about the results just as I desire but all I had to do is to be patient. So, I am writing the review now as I'm happy with the outcome of the surgery and the customer service experience. they are highly recommended and value for money. My tummy tuck journey will always be memorable. Thank you Harley Body Clinic Team.

February 12, 2021
Unprompted review
Rated 1 out of 5 stars

I never write public reviews, but

I never write public reviews, but I can’t warn people away from this clinic enough.
It seems the in-depth negative reviews on this page capture the experience of Dr. Horn and this clinic extremely accurately.
I’ve filed a formal complaint against Dr. Horn and this clinic.. and I never even went through with any procedures with him. The ‘consultation’ was enough to tell me what a terrible decision I’d be making.
Dr. Horn was incredibly rude, abrasive, dismissive and completely devoid of compassion.
He came into the office, never introduced himself, didn’t bother with any basic etiquette, had an immediately coarse attitude. Asked me essentially to take my clothes off without even a consideration to close the office door to give a measure of privacy. Anything I tried to say would be shut down or interrupted by his own voice, again in an extremely dismissive tone.
He asked if I had been actively trying to lose weight, which I have been trying to do and told him so. Yet he took the time to then point at my written weight and turn to look at me in an entirely despicable and demeaning manner and suggest that my efforts had been in vain given what my weight currently is.
I’m in disbelief that I should have to point this out, but people come to them and entrust them with their bodies. Along with that can often come a plethora of insecurities, self love, self worth, self validation and body image issues. Especially in the current climate, with mental health being a topic of concern more than ever and a focal point of discussion, you would think that the supposed ‘top rated’ cosmetic surgery in the UK might show unparalleled consideration for these issues. How unbelievably disappointing that the exact opposite is true.
The entire exchange took less time than even the initial WhatsApp conversation, as it was evident that Dr. Horn wanted to be done with the session. So much so that he didn’t even take the time to consider my medical history, which I had sent over to their office several days ago, as I brought up to his colleague that I have a blood condition. Given that he paid no attention to the notes, I brought up the ailment myself. It could be excusable if perhaps the notes were not given to him prior to our consultation, however, toward the end of the consultation his colleague actually came into the office with my medical history and asked Dr. Horn if he would like to see it, and Dr. Horn dismissed him immediately, as if it were a nuisance, saying that there was no need for him to. He barely even skimmed over the form I had filled in that was in front of him, apart from my written weight, of course. I dare remind that it is also possible for weight fluctuation to occur for reasons outside an individual’s immediate control, or that weight and fat are not necessarily correlated in linear fashion. Perhaps there is a hormonal consideration in my medical history that I had not thought to write down on your brief form. I suppose it would take reading the medical history to find out.
I left the clinic in tears, humiliated and disgusted, with family and friends worried about my resurfacing issues with self worth and body image. These issues are not Dr. Horn’s responsibility, but he has a professional obligation and a moral obligation pertaining to these issues, and he failed disgracefully on both dimensions. I am deserving of respect and compassion. I did not receive even the basic scraps of such in his presence.

February 7, 2021
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Reply from Harley Body Clinic

I will be completely honest with you that my English is not so good. I am a French national with more than 40 years of experience as a surgeon and in these years I have never disrespected or misbehaved with any of my patients. I am a bit introvert and sometimes my patients misunderstand me and my gestures. It was never my intention to hurt you in any way and I am not that kind of a human being as well. I apologize if you felt that way and I would like to say that it was never intentional and it is a communication error. Thank you for attending the consultation, and I hope to hear from you soon. Apologies once again.

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Rated 5 out of 5 stars

Thank you Harley Body Clinic

Dr Horn and his staff are indescribably excellent. I have been so self-conscious because of my man boobs. My potbelly wasn't helping my confidence, either. I called Harley Body Clinic and booked a consultation with Dr Horn. Customer Service is so knowledgeable and professional. In the clinic, I found the staff very attentive, friendly and caring. Dr Horn is simply unparalleled. The clinic is clean and tidy. Every office visit has been pleasant and speedy.
After surgery, the results were fantastic. I am so happy. I feel confident and a new sense of freedom. Thank you, Dr Horn and the wonderful staff of Harley Body Clinic.

January 30, 2021
Unprompted review
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Reply from Harley Body Clinic

Thank you so much Aaron. We really appreciate you taking the time out to share your experience with us

Rated 5 out of 5 stars

Dr horn and his team were helpful…

Dr horn and his team were helpful throughout My surgery I had they where very caring and understanding what I wanted to have and I am so happy I had it with them , I do Recommend to everyone who needs to have any surgery done.

December 10, 2020
Unprompted review
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Rated 5 out of 5 stars

Highly recommend !!

At first I was sceptical about getting the surgery done but coming here and talking to the team and the surgeon I felt more and more comfortable with my decision to get it done.

Dr horn and his team were helpful throughout and through my aftercare and straight to the point.

Outstanding care and perfect professional service all round

I highly reccomend anyone to go here who's considering surgery.

December 4, 2020
Unprompted review
Rated 5 out of 5 stars

I am delighted to say I had an amazing…

I am delighted to say I had an amazing zoom call, face to face consultation , surgery and also my post op appts with Dr Horn and staff this has been my 3rd breast augmentation I had 2 done in the USA and never had I felt at ease and more comfortable like I have with Dr Horn and staff. When my implant ruptured I found it so hard to contact and actually get a call back from any surgeon due to covid and when I started receiving calls I was not impressed at the prices I was quoted when I got my quote from Dr Horn I was beyond impressed by how reasonable the price was and also the care I had from the hospital staff that took care of me until I recovered was perfect . I would highly recommend 100% anyone to go to Harley street Clinic and be at ease that they are in amazing hands from front desk to surgeon to all medical staff.Dr Horn gave me the size that I always wanted and uplifted my confidence.

November 17, 2020
Unprompted review
Rated 5 out of 5 stars

10/10 price, 10/10 surgeon, 10/10 aftercare. Perfect.

Had a truly delightful experience having my extended abdominoplasty with Harley Body Clinic. I had looked around and talked / had consultations with many different clinics, and decided to go with HBC. I'm so glad that I did.

Dr Horn is an an absolutely amazing surgeon, I couldn't be happier with the result. He has 30+ years of experience in plastic surgery, and I decided to go with him after having a consoltation, in which he was friendly and took the time to answer all of my questions.

I'm now 4 weeks post-op, and the aftercare has been brilliant every step of the way. I've had multiple free follow up appointments every week, as well a 24/7 hotline in case I have any questions. It truly is 24/7, as I have even asked questions at midnight and on Sundays!

Lastly, the staff have been delightful and supportive from the moment I first called them. From the customer service representative to the nurses, everyone at Harley Body Clinic has been amazing. I couldn't reccomend this clinic more, and i would have surgery with them again as well as reccomend them to my friends if they ever need cosmetic surgery.

10/10 experience in every way I can think of. Thank you Harley Body Clinic!

October 15, 2020
Unprompted review
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Rated 5 out of 5 stars

Gynecomastia Surgery

I had gynecomastia surgery with Harley Body Clinic 2 weeks ago now, and really really happy with the results!

The service & staff were absolutely brilliant - helpful whenever I needed.

Surgery went smoothly, and the final results have exceeded my expectations - couldn't recommend enough.

October 1, 2020
Unprompted review
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Rated 5 out of 5 stars

My experience with BA

Iam more than happy with my experience. Everyone on staff was friendly and professional. I felt welcome and confident going into surgery. Dr. Horn did a phenomenal job. I’m only about 1 months post op, but I’m very happy with my healing and results.,Dr. Horn has so many years of experience and he is so professional that he gained my trust right away. I trusted his suggestions on what size of implants to get and he was spot on as they are perfect. The staff at the hospital treated me so well that I felt like I was staying in a VIP suite! I am very, very happy with the results! My stay in the hospital was very comfortable. They walked me through everything that was going to happen. They answered all of my questions and informed me about things I didn't even know to ask. The nurses were so compassionate and caring. When I woke up from surgery I was a little emotional and the nurse knew exactly what to do and how to handle that right away. She has me calmed down in just a few minutes. I felt very well taken care of.
literally experienced ZERO pain after my breast augmentation ;) Choosing Dr horn was the best thing I’ve ever done. From start to finish everyone was absolutely amazing and so lovely, I can’t thank dr horn enough for making my dreams come true as this is something I’ve always wanted. Thank you so much..

August 14, 2020
Unprompted review
Rated 5 out of 5 stars

Gynecomastia reduction

I went in for Gynecomastia surgery with Vaser liposuction.
I had seen quite a few consultants and had been thinking about doing this surgery for a few years. I had an initial consultation with Dr. Horn and he went over what to expect, the results I could see and the recovery period. The information was consistent with most of the other consultants I had visited including costs. I was quite happy with his reviews and so decided to proceed.
Around 3 weeks later I had my surgery. During the op, I was given local anesthetic. The operation itself was quite scary and you do feel some pain especially when they apply the local anesthetic and when they did Vaser around the sides. However, Both Dr. Horn and the nurses were excellent. They were very supportive during the whole procedure. The nurse kept talking to keep me distracted and provided me with juices during the surgery.
The surgery itself took around two and a half hours. Afterward, they bandaged my up, put on some sticky straps and a compression vest. I was also given antibiotics to prevent infection. They kept me for an hour after surgery and then allowed me to leave.
It has been 2 weeks since I had my surgery and I have had my first post-op consultation 1 week after surgery which was just to check for infections and some advice to follow. While the pain has gone down there is some swelling, I am holding judgment of my results for at least 3 months as was advised. I have 3 more check-ups left in 1,3 & 6 months

Overall I am very happy I chose this surgery and was very happy with the nurses and Dr. Horn and would like to thank them for their support.

March 11, 2020
Unprompted review
Rated 5 out of 5 stars

Dr Horn and his staff are extremely…

Dr Horn and his staff are extremely professional and friendly. I had Vaser Lipo and have to say all in all it was pretty much pain free and am amazed at the results after just two weeks

I would highly recommend this clinic

March 7, 2020
Unprompted review

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