Harmony Reviews 

1,481
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Very easy to use website , discount code easily applied and an excellent shipping service ( Royal Mail tracked ) possibly the most user friendly website I have ever ordered from . Items arrived very... See more

Rated 5 out of 5 stars

In store purchase on the Oxford Street branch during December. Greah store layout, friendly staff and considering it was Christmas there was barely any queue time. Bonus: my lingerie fit perfectly (I’... See more

Company replied

Rated 5 out of 5 stars

The product is beautiful. It is like a piece of jewellery. A nice balance, between masculine and feminine. Meaning the choice of medium, being a metal ( is the masculine) and the finish in gol... See more

Rated 1 out of 5 stars

I had a problem, sent an email, and 3 months later am still waiting a response. After posting this review, I had a reply on 24 July asking me what the problem was. I found the email I had sent -in... See more

Company replied

Company details

  1. Sex Toy Store

About Harmony

Written by the company

Harmony Store is the UK’s leading premium sexual wellness retailer.

Exploring and discovering your sexuality and pleasure is a journey and we believe it should be free from stigma and judgement.

As a destination for Every Body – people of any gender and orientation, whether you play solo, in a couple or in groups – we make shopping for sex toys, seductive lingerie and bondage gear as normal as shopping for any other lifestyle, wellness or fashion item.

With Harmony you can be sure to have a safe and easy shopping experience, discreet packaging and receive expert advice.

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(1,481)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

My penis went straight through the end…

My penis went straight through the end on the first use. Are there different sizes for different size penis's maybe?

February 28, 2023
Harmony logo

Reply from Harmony

Hi Dan,

Thank you for your feedback.

We're very sorry to hear this has happened, it seems the item may have been faulty.

We will message you privately to look into replacing this item for you.

We do sincerely apologise for this inconvenience.

Kind regards,

Harmony Store x

Rated 5 out of 5 stars

fantastic service and great items

fantastic service and great items , happy customer

March 1, 2023
Harmony logo

Reply from Harmony

Hi Tim,

Thank you for your feedback on your experience with us.

We're very pleased to hear your experience with us has been excellent. We do hope to have you shop with us again very soon!

Have a wonderful day.

Harmony Store x

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Great price

February 5, 2023
Harmony logo

Reply from Harmony

Hi Gordon,

Thank you for your feedback.

We're happy to hear you were able to receive your parcel as expected and our price was good for you.

We do hope to have you shop with us again soon.

Have a lovely day!

Harmony Store x

Rated 5 out of 5 stars

Ace service lovely products

Ace service lovely products
Sorted problems out in seconds
I will shop again with them

February 5, 2023
Harmony logo

Reply from Harmony

Hi Stephen,

Thank you for your feedback, we really do appreciate it.

We are very pleased to hear that you had a lovely experience shopping with us!

We look forward to providing you with another excellent service soon.

Have a lovely day!

Harmony Store x

Rated 5 out of 5 stars
Harmony logo

Reply from Harmony

Hi Trevor,

Thank you for your feedback.

We're happy to hear you were able to receive your parcel as expected and you are pleased with your item.

We do hope to have you shop with us again soon.

Have a wonderful week!

Harmony Store x

Rated 5 out of 5 stars

Very happy customer

Very happy with my purchases perfect fit also very happy with customer services very quick and helpful getting back to me quick delivery definitely recommend harmony

January 31, 2023
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Reply from Harmony

Hi Lorraine,

Thank you for contacting us with your feedback!

We're very pleased to hear that you are happy with our customer service. We do aim to ensure all customers are provided with excellent service.

We do hope to have you shop with us again soon.

Have a lovely day!

Harmony Store x

Rated 5 out of 5 stars

Accurate descriptions and good prices

Accurate descriptions and good prices, easy to order

January 29, 2023
Harmony logo

Reply from Harmony

Hi Alan,

Thank you for taking the time to leave a review, we really do appreciate it.

We're glad to hear that you are happy with the delivery service provided and you are pleased with the item received.

We look forward to providing you with another excellent service in the near future.

Have a wonderful day!

Harmony Store x

Rated 4 out of 5 stars

Fast service.

January 18, 2023
Harmony logo

Reply from Harmony

Hi Jose,

Thank you for your feedback.

We're happy to hear you were able to receive your parcel as expected and our service was good for you.

We do hope to have you shop with us again soon.

Have a wonderful week!

Harmony Store x

Rated 5 out of 5 stars

Vibrator purchase

I received the vibrator in three days and it was as i expected.

January 30, 2023
Harmony logo

Reply from Harmony

Hi Miray,

Thank you for taking the time to leave a review, we really do appreciate it.

We're glad to hear that you are happy with the delivery service provided and you are pleased with the item received.

We look forward to providing you with another excellent service in the near future.

Have a wonderful day!

Harmony Store x

Rated 5 out of 5 stars

My wife is happy

January 28, 2023
Harmony logo

Reply from Harmony

Hi Giovanni,

Thank you for your feedback, we really do appreciate it.

We're very pleased to hear that your wife is happy with your purchase.

We hope to have you shop with us again soon!

Have a lovely day.

Harmony store x

Rated 5 out of 5 stars

AMAZING THANK YOU 💞

AMAZING THANK YOU 💞

PERFECTION AND AMAZING.... ❣️❣️

February 4, 2023
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Reply from Harmony

Hi Victoria,

Thank you for your feedback.

We're happy to hear you are happy with our serivce.

We hope to have you shop with us again soon!

Have a great day.

Harmony store x

Rated 5 out of 5 stars

Got the item thanks

February 4, 2023
Harmony logo

Reply from Harmony

Hi Geoffrey,

Thank you for your feedback!

We're very pleased to hear that you are happy with your service you received from us.

We hope to have your custom again soon.

Have a lovely day and Happy New Year!

Harmony Store x

Rated 5 out of 5 stars

An easy purchase experience

Despite placing my order on a Sunday the delivery was exactly as stated it would be.
The goods were exactly as described and securely packed.
My experience on the Harmony website was easy to navigate, while the payment process was without fault and again for an inexperienced user easy to use.

January 22, 2023
Harmony logo

Reply from Harmony

Hi Eric,

Thank you for taking the time to leave a review, we really do appreciate it.

We're glad to hear that you are happy with the delivery service provided and you are pleased with the item received.

We look forward to providing you with another excellent service in the near future.

Have a wonderful day!

Harmony Store x

Rated 4 out of 5 stars

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January 26, 2023
Harmony logo

Reply from Harmony

Hi David,

Thank you for your excellent rating on our store.

Have a lovely day!

Harmony Store x

Rated 5 out of 5 stars

Good prompt service which service is what…

Good prompt service which is what everybody wants

January 9, 2023
Harmony logo

Reply from Harmony

Good afternoon,

Thank you for your feedback.

We're very pleased to hear that you are happy with our customer services.

We hope to have you shop with us again soon!

Have a lovely day.

Harmony store x

Rated 5 out of 5 stars

5 stars experience.

January 5, 2023
Harmony logo

Reply from Harmony

Hi Jose,

Thank you for your feedback on your experience with us.

We're very pleased to hear your experience with us has been excellent. We do hope to have you shop with us again very soon!

Have a wonderful day.

Harmony Store x

Rated 5 out of 5 stars

All round excellent results!

Quick, discreet service (ordered online & delivered in unbranded packaging) Excellent product, 100% results!

January 5, 2023
Harmony logo

Reply from Harmony

Hi Tanya,

Thank you for taking the time to leave a review, we really do appreciate it.

We're glad to hear that you are happy with the delivery service provided and you are pleased with the item received.

We look forward to providing you with another excellent service in the near future.

Have a wonderful day!

Harmony Store x

Rated 5 out of 5 stars

Amazing items easy to use website will…

Amazing items easy to use website will definitely purchase again quality exceeds expectations very happy with the service and speed if delivery

January 4, 2023
Harmony logo

Reply from Harmony

Good morning,

Thank you for your positive feedback!

We're pleased to hear that you are happy with the items you have received and our overall service.

We do aim to ensure that all customers receive an excellent service from us all around.

If you do have any issues, please do not hesitate to contact us.

Have a lovely day!

Harmony Store x

Rated 4 out of 5 stars
Harmony logo

Reply from Harmony

Hi Ali,

Thank you for your feedback.

We're happy to hear you were able to receive your parcel as expected and our service was good for you.

We do hope to have you shop with us again soon.

Have a wonderful week!

Harmony Store x

Rated 5 out of 5 stars

In store purchase on Oxford Street

In store purchase on the Oxford Street branch during December. Greah store layout, friendly staff and considering it was Christmas there was barely any queue time. Bonus: my lingerie fit perfectly (I’m quite a busty gal) and my boyf went nuts for it. I’d highly recommend Harmony based on the quality of their products alone.

December 20, 2022
Harmony logo

Reply from Harmony

Hi Lacy,

Thank you for your feedback, we really appreciate this!

We're very pleased to hear you had a lovely experience in one of our London stores. We will be sure to pass this on to them.

We're also happy to hear you and your partner loved the item you purchased, we aim to give all our a customers a wonderful experience with our items and service.

We hope to have you shop with us again!

Have a lovely day.

Harmony Store x

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