Harrison Cameras Reviews 

4,708
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members who provide helpful advice and guidance when choosing equipment. Consumers consistently highlight the fantastic product selection, competitive pricing, and efficient transactions that make purchasing seamless. People also note the remarkably fast delivery times and secure packaging, ensuring items arrive in wonderful condition. However, some customers also noted frustrating issues with delivery services, mentioning problems with specific couriers leaving parcels outside in the rain or delivering to incorrect addresses. A few reviewers were additionally dissatisfied with high repair estimates or unexpected disagreements regarding product conditions during trade-ins.

What people talk about most

Product

People report positive experiences with product quality, expressing satisfaction with items arriving as... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting speedy and timely arrivals.... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided. Consumers... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, enthusiastic, and extremely... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great deals. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flawless customer service is hard to find these days and Harrison Cameras earns my 5 stars. Part exchange was very good, better price than anywhere else for used, and there's a real knowledgeable per... See more

Rated 5 out of 5 stars

Very knowledgeable staff, helped me in choosing a new camera. Mention here to those who assisted me on my 3 visits - Sian helped in explaining the different types, later Jonathan gave helpful info on... See more

Rated 5 out of 5 stars

Every thing seemed straight forward. Details of purchase were as listed. Goods arrived as promised and securley packaged. First impression on opening the package was good. The co dition of the ca... See more

Rated 5 out of 5 stars

Bought a second hand lens (15mm Summilux Leica mft) from Harrison Cameras and am absolutely delighted with all aspects of the purchase. Spoke with a rep before purchasing (to make sure still in stock... See more


Company details

  1. Photo Shop
  2. Camera Store
  3. Passport Photo Processor
  4. Photo Lab
  5. Photo Printing Service

Written by the company

Sheffield based photography shop with over 50 years experience. Photography is our passion, we love it, we learn it, and we play with it every day! Huge range of new and used photography equipment, 1000's of products on display in-store. We are a community-based business. Free customer car park


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(4,708)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good communication and quick dispatch

Good communication and quick dispatch. Only reason for three stars is the second hand lens came loose in its box. This was the manufacturer box so not entirely their fault, but the lense was loose and banging around with the lense cover having come off. Luckily no damage was done so ultimately I am happy but maybe a bit of bubble wrap in the box might of been an idea.

August 26, 2023
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

Hello, thank you for taking the time to give your feedback - it’s in invaluable to us as a business. It’s how we learn and get better! I will talk to our dispatch team and make sure this doesn't happen again. Great News the lens arrived undamaged, if you find any problems going forward, please do contact us!! Apologies for the bad experience you received! I hope this hasn’t ruined your confidence when shopping with Harrison Cameras, we really do try and give a little extra every time. I’m so sorry you didn’t receive our normal level of service on this occasion.

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Rated 5 out of 5 stars

Top class service.

I have used Harrison Cameras numerous times and the service has always been faultess however on the last occasion I had a grievance over the price on a used lens post delivery. For me the measure of an excellent company is how these situations are dealt with and Harrison Cameras came out with top marks ! So much so I’ve just placed another order with them.

August 9, 2023
Unprompted review
Harrison Cameras logo

Reply from Harrison Cameras

thank you so much - we just try and do our best!!! 😁

every customer counts! Thank you

Rated 5 out of 5 stars

Great service and prices

Easy to use website, with great prices on all sizes of Fotospeed papers, with free delivery on orders over £50.
I’ve been using Harrison Cameras for my photo paper requirements and I’ve never been let down or disappointed.

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

Stand by their warranties

Over the last 1-2 years, I've bought a couple of used cameras and some other items from Harrison. They're always prompt and professional with communication and stand by their used gear warranties without any fuss. They're also one of the few UK retailers whose used grading I trust.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

I didn't realise they opened at 10am…

I didn't realise they opened at 10am and turned up at about 0930. One of the staff was outside and after speaking with him, they sorted me out. very nice of them to do this and very good service. Traded in an old camera and left with a new lens for my new camera. Thanks for sorting me out beofre the store was officially open guys.

August 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Superb

Fantastic service and fantastic camera!! Bought a 'used' Olympus OM-D E-M10 from Harrison Cameras and it's in beautiful condition. I was notified at every stage of the order, it arrived next day and looks and feels more like a new new one than a secondhand!!
I'm extremely impressed and wouldn't hesitate to buy from again and recommend to others.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Second hand Olympus OMD E-M1 MkII

Purchased a second hand professional grade Olympus OMD E-M1 MkII. Extremely pleased with the product which is in mint condition with no signs of wear & tear.
Delivered quickly and was kept informed of progress throughout. Would definitely use this company again.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Wary about buying second hand cameras until I went here

I'm not a great fan of buying used products but found the purchase of my Lumix DCM-LX100 a real good buy from these guys. I've been in camera shops before where if you ask a question they look at you as those you're stupid. The staff in Harrison's from the minute I walked in the shop were friendly, helpful and went out of their way to help and made me feel at ease asking them questions. You can tell by listening to them talk to each other about cameras they know their stuff. I will be definitely purchasing and using their services again.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Very trustworthy and reliable 👏

Purchased our first ever high quality camera body and lens from here. Very pleased with the quality of your and they also are very good at responding to queries. Also they give you a guarantee with your purchases. Couldn't be happier! They saved me about £300.00

July 20, 2023
Unprompted review
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Rated 5 out of 5 stars

I'll be back...

Never used Harrison Cameras before, until they had a lens in stock that I'd been looking for, used (Sony 20mm f1.8 G). The price was the best I'd seen for the condition, so I went through the trade-in process for my Zeiss Batis 18mm f2.8 on-line, and just followed simple directions. Couldn't have been easier...local drop-off, instant confirmation on arrival, and once the difference had been paid the 20mm was sent out immediately. Excellent service and the lens was in even better condition than expected. I'll be back.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

I recently sold some unwanted camera equipment to Harrison's by email and post. The whole experience was a pleasure, very wimple and professional. First they quoted me £50 more than another company. They then arranged collection by DPD from my home next day - I just had to package them safely. Next afternoon they wrote to me saying everything was fine and the quote stood. I accepted the quote and the bank transfer was actioned. 2 days later the money was in my account. They emailed me at every stage

April 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Always super service...

have spent many £1000s at Harrisons over the years in their used section, never had and issue, great prices and thoroughly and accurately described and checked items. highly recommend and will continue buying from them in the future. 10/10 from me.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

The knowledge of the staff is brilliant…

The knowledge of the staff is brilliant and I have bought used cameras and lens from the. Jonathan in was very knowledgeable and as a beginner his advice was invaluable. It was well worth the 200 mile round trip which I have now done on several occasion and will do this again as I increase my photographic knowledge and equipment.

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Speedy delivery. Professional paperwork. Thrilled with the product. Would have no hesitation using this seller again.

April 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Nikon Z50 purchase

I recently decided to purchase a Nikon Z50 DX16-50 kit and chose this company as they had some in stock. A helpful lady confirmed stock position and the item, together with a couple of accessories, was dispatched securely by DPD the same day. Packaging was secure when it arrived . Pleased with my purchase and cannot fault the service.

April 4, 2023
Unprompted review

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