Can only comment on ease of setting up policy. Clear information and options. No claim made so can't comment on that. Cheaper than my expired policy for same coverage.
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Review summary
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Reviews shaping this summary
Reward for good driving and good level of cover. When every other insurer was over charging me for having a claim in 2023, Hastings Direct offered a cheaper price for my cover and have since r... See more
Company replied
I was with Hastings a few separate times for my car insurance over the years and claimed twice on a normal Hastings direct policy and again on a Hastings Essential policy. Both times they were absolut... See more
Easy to follow step by step on line. Easy to download app and has all the information and details required in the app including all policy details and contact numbers. Everything confirmed by email.... See more
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
200K reviews
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Outstanding
October 5, 2026
Good customer service and fully…
Good customer service and fully comprehensive car insurance .
September 28, 2026
New Policy - competitive price
Took out new car policy, quote was competitive and easy to take out via a comparison website.
September 28, 2026
May use AI-assist with repliesRead more
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Do NOT take a policy out with Hastings…
Do NOT take a policy out with Hastings Direct if you are elderly, IT illiterate or ill. They will cancel your policy. My car had been stationary whilst I was unwell. I got message from them 3 weeks before warning me that my car policy will be cancelled. I tried to activated the driving data within the the weeks. Then they cancelled the policy. The cancellation message said it has been cancelled but the policy is STILL active for the next 8 hours or so. They will not tell you when they last received active driving data. Will NOT reactive or give a new quote. Will not listen to any reason. They will repeat the same answer. Will not transfer you to any manger. 'They will give you the same answer and I am going terminate the call' was the handlers last words to me. Absolutely appalling service. I will never use Hastings direct.
October 5, 2026
Unprompted review
Reply from Hastings Direct
Hello Sajjad,
Thanks for your review, we’re very sorry to read about the cancellation of your policy and to hear that you were unwell. We wish for the very best concerning your health.
A YouDrive policy is slightly different to a standard car insurance product. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle. If the vehicle is not going to driven for an extended period of time or the app cannot be paired to the box within the required time frame, the Telematics team will need to be informed by the policyholder before the notification of cancellation is sent.
Documents and emails would have been sent days in advance of the cancellation explaining why the policy was being cancelled and when this would be done. I regret if these weren't seen especially in the circumstances and that it led to the cancellation of the policy.
We would like to feed this back to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. If you would like this to be done, please contact us and provide the policy reference number so we can arrange this. ~Theo, Social Media Team
Easy to set up car insurance ...
Easy to set up car insurance ...
Competitive price too
Impressive
September 25, 2026
very easy to take out new policy quick…
very easy to take out new policy quick and simple,good at informing me of staus updates
October 5, 2026
Why is it impossible to get a message to you
I want to communicate with you about the policy and your communication options dont work: the message function in the app gives only a blank black screen with no ability to send or receive a message. In the absence of an email address being provided I emailed Hastings generic email on you website and got no response. There are no phone numbers. How can you provide a service to customers if they cannot contact you.
Basic customer service - give your clients a range of methods to contact you.
October 5, 2026
Reply from Hastings Direct
Hello Martin,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time and that you struggled to reach us and get the help you need.
Going forward, you can call the Customer Service team on 0333 321 9801 if you need any help with the policy. You can also send us a private message on Facebook and we'll do all we can to help you. I hope your time with us improves as the policy progresses. ~Theo, Social Media Team
Yes speaking to a advisor setting my…
Yes speaking to a advisor setting my vehicle insurance was far better than setting up on line I could ask questions and the advisor was there to answer any queries making setting up insurance a good experience
Thanks 👍
October 5, 2026
Insurance is a necessary evil
Insurance is a necessary evil, it's all about price, and you regularly offer the best deal.
October 5, 2026
I made you aware of my D/A situation…
I made you aware of my D/A situation and being in a refuge, you were very curteous....
October 2, 2026
they helped take a photo when i didn't know how to do it.
they were most helpful when i needed it.
September 28, 2026
Very easy to get a quote
Very easy to get a quote on the Hastings app and very happy with the price. Have got car insurance already and both are shown in the app.
October 5, 2026
Quite straightforward.
October 5, 2026
Very competitive price
Very competitive price being one third of my renewal price with more benefits. Very easy to set up and the app works great.
October 5, 2026
I'm really impressed at how easy it was…
I'm really impressed at how easy it was to move over to Hastings Direct for my car insurance. The app was also really to download and install. Everything was really simple, and all my documents and information for my policy are in one place and easily found.
October 5, 2026
Very easy straight forward questions
Very easy straight forward questions, ever explained well and very happy with the price and cover.
October 5, 2026
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