Hatmeo Reviews 

516
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent customer service, noting prompt, professional, and courteous interactions. Many people appreciate the support team's helpfulness in resolving issues like incorrect orders, sizing problems, or duplicate purchases. However, some customers also noted significant issues with the return policy, often finding it difficult to send items back, especially internationally. Many reviewers expressed dissatisfaction with product quality, describing items as inferior, cheap, or not matching online descriptions. Additionally, a recurring concern is inaccurate sizing, with many finding products run extremely small compared to standard sizes.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant dissatisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting issues such as... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the top-notch support, quick... See more

Return policy

Customers consistently note negative experiences with the return policy, finding it difficult or impossible... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They communicated well. I am not a knowledgeable computer person. Was finally able to pay the shipping for a larger size. Hoping it will arrive soon and fit.

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more

Rated 5 out of 5 stars

I ordered 2 bra/camisoles. Unfortunately, I needed a larger size. The quality is superb. Very silky and well made. I would recommend this product highly to anyone. Order a size larger since they... See more

Rated 5 out of 5 stars

I would like to express my great gratitude to your company for the speed with which you delivered the ordered goods to me. However, due to my fault, I did not take it by mistake, for which I apologi... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.5

Average

TrustScore 3.5 out of 5

516 reviews

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No recent history of asking for reviews

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3.5

All reviews

(516)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sheer comfort

I am a returning customer having made 3 orders now . And that’s because these are the very best bras I have ever bought. They are sheer comfort just like a second skin to wear. There’s nothing to stick into you or squeeze and pinch you . The fabric is soft but provides a lovely body shape. I am so happy that I’ve recommended to my friends .

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Bras fit well

Bras fit well, easy to put on. I've had both shoulders replaced and it's not easy putting on a bra. Customer service is excellent...nice people to work with. I wouldn't hesitate to order from them again.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!

I have not bought anything from Hotmeo but I've had my share of dishonest or SCAM companies and I won't fall for the cheating despicable cons again if I can help it. I check everything I can before I enter any of my information. I get a feeling so I go to a site that has bad reviews. And 1 thing to notice is they don't give a phone number or an address. Then here's 1 I've never heard, they charge you $2,99 to get a refund you won't get. Read all negative reviews. You'll find all you need there. DON'T GIVE YOUR INFO. DO NOT BUY. YOU WILL REGRET IT.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and above average service

When I ordered the wrong sized bras by mistake the company was very helpful. They were polite, extremely helpful and though I offered to pay for returning the unused bras and resending the correct sixed ones they pointed out to me that this would not be cost effective for me to do this. They, in fact gave me a large discount on my order. I felt this was above and beyond what I felt was fair. What more can one ask? We will definitely be using this company again.

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

I loved my bra

I loved my bra. It fit perfectly. It even covered the bulges under my arms. After wearing my bra for a week, I saw the add again online and bought a second bra. It came almost immediately. That is the nice this about Hatmeo. They deliver their good quickly. I will recommend this bra to all my friends.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

The bras are lovely

The fabric in the bras is lovely and soft, with minimal seams. The colours are great too. Customer service easy to work with. I ordered the wrong size, but the company responded quickly, and gave me an alternate choice. Speedy delivery.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Most Comfortable Bra Ever

I recently purchased the 'posture bra' and needed to change the size I ordered. I was pleased with the customer service, and very happy with the bra. I will be buying more, the most comfortable bra I know of!

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Bogus Switcheroo

I bought the so-called bomber jacket and what came was a nightmare. This coat is nothing like the one advertised in the photo. When I attempted to return the cheaply made bogus product for a refund, all I got was a run around. They won't even give you a return address to send it back to. DO NOT PURCHASE!

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a sweater

I ordered a sweater, extra large when I got it. It was more like medium. I contacted them and said I wanted to send it back and exchange it, but they said I would have to pay for the return shipping even though I paid for the return shipping insurance of $2.99 when I purchased it, we’ve been going back-and-forth and emails. They’re offering me a credit but it’s not worth it. My next step is just to dispute it on my card and never use them again and write a bad review. Have a nice day.

January 9, 2025
Unprompted review
Rated 4 out of 5 stars

I recently placed an order with Hatmeo…

I recently placed an order with Hatmeo then decided to cancel my order. I contacted their customer service department and received a timely response. They were willing to give several incentives not to cancel my order. I wanted to continue with my decision to cancel the order and my money was refunded without any problem.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Being a larger lady I have difficulty…

Being a larger lady I have difficulty finding bras that actually fits but the bra I ordered fitted beautifully, the service they gave me was absolutely first class and I am about to order another two. Thoroughly recommend this company.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

RIP OFF

Item not as the product they are selling The size I ordered according to there Size chart does not fit.So rather than giving me a refund they are advising I just order another size ..with a 20$ discount! This way there will be “no hassle” (their words”or cost for shipping item back !!It is cheap with no support whatsoever
They will not provide a return address
Do not order from this company..It is based in china and BAD BAD customer service…No phone contact

January 3, 2025
Unprompted review

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