hatsanusa.com Reviews 

Company helped but the product I purchased are great. The 30 caliber break over is very fun to shoot my bt65sl 35 caliber is terrific

There is zero customer service. No one ever contacts you back, no one answers the phone. I have been trying for weeks to get parts to repair my airgun. It has made me never want to buy another one of their products again!

I purchased two youth shotguns at a major retailer less than a year ago. They aren't functioning correctly. I contacted Hatsan, and they won't help me because they say the guns were manufacturer in 2016 or 2017. I bought them new, but they will not stand by their warranty, despite my proof of purchase. I highly recommend avoiding this company if you care about quality or service.

I purchased a hatchet flash QE out of the box. Doesn't not work Doesn't shoot. Doesn't do anything. Can't even unscrew the cylinder hatson flash rifles are junk. Don't buy it will not take air

Incorrect description of gun on website and then lied about it being incorrect. The 'error' is still there but I guess I'm SOL

After trying 3 scopes, nearly every pellet brand available on my model 95 springer I did the pellet test and found that the pellet fell from breech to muzzle freely with the weight of one aluminum cleaning rod. I called Hatsan, slow response, and they sent me a replacement barrel for $80. When the pellet amout the muzzle with the test it was wet and covered witha rust mud. I sent it back and three weeks later received
an email telling me that they had no replacements, but would try to clean up the rusted barrel and send it back, at full price. I suggested that they send it back and refund the cost, which they refused. I got the refund, but the rifle is worthless. I agree that they seem to be circling the drain, soon to close the doors. Seeing all the other reviews only strengthens that opinion.

Negative stars for this awful company. I purchased an air riffle for my cousin as a gift. Hatsan Gladly charged me, then disappeared! I tried contacting them on the status of my order, and had absolutely zero contact. Tried calling, emailing , opened 3 service desk tickets, a whole week went by, nothing. To make matters worse, I couldnt even log into their website anymore. Calling them is not even possible. You get disconnected , no one gets back to you. I mean... Seriously the hell with this company. Please, anyone reading this, do not buy from them. This is the most unprofessional company I have ever encountered. How are they in business? Now I am down $600 plus , without the item I ordered. No way of finding out what's happening. Buyer be ware !!

I bought a Hatsan factor sniper s.177cal in december. 1 month later the regulator stopped working. I tried cleaning it, but it did nothing. So I contacted Hatsan usa for spare parts, they couldn’t send to Europe so they refered me to Hatsan Turkey. They were really helpful, and about two weeks later I got a new regulator. Everything works fine now. The customer service was amazing, highly recomend.

Hatsan has 3 major problems.
Quality of the product, customer service and SAFETY ( Firearms delivery method used)

Quality of the product.
We bought Hatsan Mod 125 Spring Combo Spring Piston Air Rifle, 25 Caliber, which after (not even ) 30 days upon opening start to have rust all over the barrel and the metal elements.
Once we contacted Hatsan, they asked us to send it back. (One month of silence and me pushing for root causes followed)
After 30 more days all Shane (customer service) could say, was that they were sending a new one. He avoided my question.
Clearly worried, that the new one would have the same quality issues, I asked for the third time what the root cause of the previous one was.
Shane confessed, that they had not done the right quality checks and they forgot to put the protection oil (Attached evidence)

Poor customer service.
When you contact Hatsan (service AT hatsanusa.com) you must expect an answer anytime between 2 to 3 weeks. Apparently for them it is normal. Mr Shane will also try to avoid any direct question and therefore causing customer to send another email, for which you will be waiting in silence for days and days, etc….

Firearms delivery method used.
Mr Shane shipped the Replacement of the Firearm. It never arrived and I had to investigate through FEDEX. All I could see from their tracking was “delivered” and a the proof was a photo of some grass in the countryside was attached ( clearly a joke)
What Mr Shane did - and he never confessed it in writing – was that he had sent through FEDEX as a normal package, which was dropped outside the door in a dodgy neighborhood, while we were on vacation. This was the result of our internal investigation. Shane was hiding again from confessing
The first Firearm had therefore been stolen. Now it is in the hands of teenagers/kids in the area

This is very concerning from a safety standpoint. Even more by the fact that Hatsan does not honestly admit their faults and would rather ship another firearm so to keep the mouth shut
I WILL NEVER compromise safety against ANY free Firearm shipping. Make no mistake!
Stay away
(SHAME on SHANE)

I am giving 2 stars instead of one, for having sent me the second firearm

I am not sure, I think they need to go out of business from so many bad reviews. I bought a Hatsan invader Auto rifle $511 and a spark compressor for $450. I did receive an email response but it totally did not address my concerns. Honestly I think I am screwed. Wish I would have done a review search before I spent over $1000. My issue was not having any documentation about how to properly attach the brass air fill nozzle to the rifle. I may sell the rifle and compressor without ever using them. I might just cut my losses lick my wounds and invest in another brand cause it appears Hatsan is a sub par outfit. I mean attaching the air nozzle correctly should be a very important part of the instruction manual but they had nothing about how to do such an important Assembly procedure, which has a potential health risk implications from dealing with compressed air. nah! You know what …. Hard Lesson learned.

Purchased a brand new Hatsan Escort turkey gun in 20 gauge. The trigger plate assembly is defective and the company will not return my emails, messages, or calls. This is not the first poor experience.

I honestly wish I could give negative stars. Purchased an Escort shotgun and it didn't work right out the box. Returned to them they sent back to me still inoperable. Now they are completely ignoring all attempts to communicate.

The Hatsan Factor RC held air for about 90 days then spontaneously blew an O-ring seal. Warranty request form on their website is disabled permanently. The phone number is not answers and messages are not returned.

Finally found an email address and got an RMA. After a month between shipping and shop time the air rifle would not take air upon return and had several loose screws. Immediately started leaking from bleed screw. Tightened and attempts to fill and o-ring seal blew out. Removed bottle to find regulator assembly was not screwed in to receiver. Returned again. Air rifle was shipped to wrong address despite putting correct new address on RMA. Gun was recovered luckily. Returned charged with air. Gun worked about a weak before seal blew out again.

HatsanUSA ignored my emails after the third failure until I contacted the Better Business Bureau. At that point their “CEO” Rayburn Blaine Manifold answered in a belligerent manner accusing me of not following instructions in the manual and insulting personally. Rayburn Manifold wrote that he didn’t want or need business from “Karens” like me.

Needless to say I’m completely shocked by this behavior. Absolute worse costumer service experience I’ve ever had. Stay away from these people and their substandard products.

Recently purchased some breech seals and 4 tins of pellets. Received only the breech seals and NOTHING ELSE. I've tried to contact customer service but only get automated response, I've also left numerous
voicemails and received NO RESPONSE. It's funny because this was my first order with the company and they failed. I'm out $34 with lessons learned, read reviews before making purchases and use PayPal to help secure refunds smoothly.

Avoid Hatsan at all costs.

Like the other reviewers I've had nothing but problems with Hatsan.

These guys sent me an incomplete order. I emailed, called, and left web portal massages for at least two weeks. Not one single reply.

On a hunch I send them an email from a work email address during business hours and they responded right away. Red flag.

Hatsan had one job, put some orings in a bag. How do you fail at counting?

The reviews on Facebook, Google, the BBB, and the rest of the internet sum it up perfectly. Words like "unprofessional", "terrible", "junk", "rude", are often seen amongst reviews online. Red flag.

Also, look how Hatsan attacks reviewers and argues with them rather than take ownership and fix issues with tact. Red flag.

As with many other reviews, replies from Hatsan will most likely be defensive, snarky, and claim to have been contacted after hours. They will probably claim to be more than willing to refund me and place the sole responsibility on me for the breakdown in communication.

Hatsan will continue to fabricate a complex story about how a fake spam account is plotting against them and leaving bad reviews.

These types of rebuttals seem common from Hatsan. Another huge red flag.

The lengths Hatsan will go through to not refund $20 is sad.

Purchased a Hatsan 95 From Pyramyd Air. . .attached Scope used it about 100 to 150 shots. Pellets were spraying. So I detached scope and tried iron sites.

Found the iron sites had to go all the way to the left in order to hit Bullseye. After a few more shots, noticed the barrel was not solid on the forearm, Discovered the Bolt had broken in two. Looking closer, I discovered the barrel of the Hatsan 95 had a slight twist in it, which caused my rear sight to be moved all the way left. This would have never been discovered if I had not removed the scope and tried iron sights.

Twice I have tried to contact Hatsan I filled out their form twice, and never got any response at all. Gun IS in warranty, and even if it wasn't, they SHOULD fix the barrel out of manufacturer error.

They should also be willing to send me ONE bolt to fix my barrel to my forearm.

What is bad, is the bolt is HOLLOW, and since it is hollow, it is much weaker than a solid. What they did is have a nut screw on a hollow bolt, and a Phillips head screw screw into the hollow part for maybe decoration.

It really irks me I spend over 200 dollars for a Hatsan 95 QE gas piston gun, and I can't even shoot it. It is new enough, that it is still dieseling from the oils they put in it for shipping and storing.

Thus, Extremely POOR service. POOR manufacturing detail, and POOR response.

Rifle suffers from very poor quality control, all mechanisms are rough and sloppy, the cylinder seals failed because they were damaged during assembly, they didn't even use any grease on them. The trigger assembly is very flimsy plastic, incredibly cheap manufacturing.

Biggest POS company ever. Purchased a a 22 rifle in the USA not spec for USA. Ammunition blew up both magazines and they won’t replace it or the rifle. They want me to send it in and charge a $70.00 cleaning fee and ream the bore. What a crock of chit!

Horrible unreliable products. My model 95 is 2 years old with only 50 pellets through it. It's out of warranty and the vortex piston has failed. They want $90 plus shipping to fix a $200 gun. Garbage product. DO NOT BUY

I bought a pump action shotgun Hatsan Escort 12g. The thing start jamming and unable to lock when loading after 50 rounds of high quality ammo. It went to be serviced by Hatsan and it was such a hassle to deal with them. Would never recommend ANY Hatsan product!!!