I had a small amount of old gold rings from inheritance and some of my old stuff. Looked on Martin Lewis site and Hatton Garden Metals (HGM) had a great reference by Money Saving Expert. Applied... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hatton Garden Metals are consistently friendly, professional, and fair in every transaction. They regularly go above expectations and have even improved prices in my favour, which reflects real integr... See more
Company replied
I was very worried about sending my gold via post however after lots of research, I decided to take the leap!! I am so pleased I did! Priced quoted and guaranteed for 5 days protected postal service.... See more
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I take my charity shop scrap to HGM and it is always a superb, simple and straight forward experience, with no pressure. They're happy to answer any questions and check any ambiguous pieces where we... See more
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Company details
Written by the company
Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.
Sell & Buy Gold Today!
Written by the company
- Get Top Prices for Your Gold Today
- Your go-to destination as the UK's premier Bullion Dealers for gold, silver, and precious metals.
Buy Physical Gold & Silver
Low premiums & Free Next Day Insured Delivery*
Hatton Garden Metal is one of the UK’s Top Rated Gold Bullion Dealers, renown for its credibility and reliability in providing gold bullion for investment purposes for UK gold investors. We offer our gold coins, gold bars, and bullion with the lowest premiums and a complete storage solution is provided for all metal purchases
Contact info
Plouviez House, 19-20 Hatton Place, London EC1N 8RU, EC1N 8RU, London, United Kingdom
- 0207 404 4000
- contactus@hattongardenmetals.com
- www.hattongardenmetals.com
The UK's Top Rated Gold Dealer
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Fabulous service
Posted at 3pm Tuesday and was paid by 11am Wednesday - I was also paid more than I was quoted as I had slightly under weighed - what a fantastic service.
July 8, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Teresa,so much for your fantastic review!
All of us at Hatton Garden Metals are delighted to hear you had such a positive experience. It's great to know your gold reached us quickly and that you received your payment by the following morning. We always ensure every item is accurately assessed, so we're pleased we were able to pay you more than originally quoted after weighing your gold.
Thank you for choosing Hatton Garden Metals. We really appreciate your recommendation and look forward to helping you again in the future.
Price was very close to the market…
Price was very close to the market value, and the service was excellent from start to finish. The prepaid envelope arrived the day after I ordered it, I sent my gold back the same day, and they received it the following day. Payment was made on the very same day they received my package. A very fast, efficient, and hassle-free service. Highly recommended!
July 2, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were pleased with both the price we offered and the service you received. It's great to know your Gold Pack arrived quickly, your parcel reached us without delay, and that you received your payment on the very same day we received your gold.
Providing a fast, secure, and hassle-free service is what we strive for, so we're thrilled to hear we met your expectations.
Thank you for your recommendation and for choosing Hatton Garden Metals. We look forward to helping you again in the future.
I had a very good experience
I had a very good experience, high professionalism and the best rates for selling gold. 5 stars 🌟
June 30, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much Maria for your 5-star review!
We're delighted to hear you had such a positive experience with us. It's great to know you found our team professional and that we were able to offer you some of the best rates for your gold.
We really appreciate your kind words and your recommendation. Thank you for choosing Hatton Garden Metals, and we hope to welcome you again in the future.
Prompt and Reliable service
I am extremely impressed by this service from Hatton Garden Metals from start to finish as everything was done perfectly and promptly with absolutely no faffing about at all.
I will happily use this company again should I need to.
Thankyou all at Hatton Garden Metals for making experience with you a positive one.
To anyone who maybe in doubt, Don't be.
Best Wishes
Ian T
June 29, 2026
Unprompted review
Reply from Hatton Garden Metals
Hi Ian,
Thank you so much for taking the time to leave us such a wonderful review.
All of us at HGM are delighted to hear that you found the whole process prompt, straightforward, and hassle-free. Providing a reliable, transparent service is exactly what we aim for, so it's fantastic to know we delivered that for you.
Your recommendation and kind words mean a great deal to the whole team, and we're especially grateful for the reassurance you've given to others who may be considering using our service.
Thank you again for choosing Hatton Garden Metals. We look forward to helping you again in the future should you ever need us.
Prompt payment
Prompt payment, very fair price,effient service as always!
June 25, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your lovely review!
We're delighted to hear you found the process quick, easy and received your payment so promptly.
We really appreciate you choosing Hatton Garden Metals and taking the time to share your experience. We hope to help you again in the future.
- From the HGMteam
I sent many items of gold to Hatton and…
I sent many items of gold to Hatton and i have been very impressed with their quick turnaround and payment.
They have been very honest as i had some 18ct gold items i thought were 9ct gold and they check all the items and paid me for exactly the items they received
June 18, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Rebecca for your wonderful review.
We're really pleased to hear that you were happy with both the speed of our service and the payment process.
We take great pride in assessing every item carefully and accurately, so it's especially nice to hear that our attention to detail made a positive difference to your experience.
Thank you for choosing Hatton Garden Metals, and we hope to be of help again in the future.
From everyone at Hatton Garden Metals!
Excellent service
Excellent service, sent and paid within 24 hours.
Such an easy process would definitely recommend.
June 18, 2026
Unprompted review
Reply from Hatton Garden Metals
Hi Amanda,
Thank you for taking the time to leave us a review. We're delighted to hear that you found the process so easy and that everything was completed and paid within 24 hours.
We really appreciate your recommendation and are pleased we could provide the service you were looking for. Thank you for choosing Hatton Garden Metals, and we hope to assist you again in the future.
Best wishes,
The Hatton Garden Metals Team
Fast reliable service
Quick turnaround,good prices and speedy payment. Will definitely use HGM again
June 18, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you, Michael, for your fantastic 5-star review!
We're delighted to hear that you were pleased with our fast, reliable service, competitive prices, and speedy payment process. Providing a quick turnaround and making things as straightforward as possible for our customers is always our goal.
We really appreciate your feedback and look forward to helping you again in the future. Thanks for choosing Hatton Garden Metals!
From the HGM Team
Super efficient
Super efficient, very helpful and super fast payment! Received great rate! Would highly recommend.
June 17, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your kind review!
The Hatton Garden Metals team are delighted to hear that you found our service efficient and helpful, and that you were pleased with both the rate and the speed of payment.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Thank you from the HGM Team!
Still haven’t received the return of my…
Still haven’t received the return of my non gold items.
Margaret I Littlejohn
April 30, 2026
Unprompted review
Reply from Hatton Garden Metals
Dear Margaret,
We sincerely apologise for any concern caused by the delay.
We can confirm that your non-gold items have been returned to you. Please note that returns are not immediate and can take between 7–14 days to be delivered, depending on postal transit times.
We appreciate your patience while the return is making its way back to you. If you have any further questions or would like an update, please don't hesitate to contact us directly.
Kind regards,
Customer Services Team at Hatton Garden Metals.
Great quick and honest company to deal…
Great quick and honest company to deal with. Good prices. And very very trustworthy. I’ve used Hatton Garden Metals before. I won’t go anywhere else . Thank you HGM
June 16, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you for your kind words and for choosing Hatton Garden Metals again.
We're really pleased to hear you've found us quick, honest, and trustworthy.
Repeat customers mean a lot to us, so it's great to know we've earned your confidence. Thanks again for your support.
The HGM Team look forward to helping you again in the future.
-Hatton Garden Metals!
Happy customer
So easy to use, amazing amount of cash for few bits of gold. Money arrived super quickly literally hours after they received my package, which was free postage.
June 15, 2026
Unprompted review
Reply from Hatton Garden Metals
Thanks Darren for taking the time to leave us a review. We're really pleased to hear you found the process easy to use and were happy with the price offered for your gold.
It's great to know your payment reached you so quickly after we received your package. We appreciate your feedback and hope we can help again in the future.
Thanks again for choosing Hatton Garden Metals!
1st class service
Great service friendly professional staff was given same price per gram even though had gone down from yesterday. Was in and out in no time , money quickly paid into bank account thanks
June 11, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Michael for the great review!
The team at Hatton Garden Metals are delighted to hear you received friendly, professional service and that the process was quick and straightforward.
We always aim to offer fair prices and make every transaction as smooth as possible.
Thanks again for choosing Hatton Garden Metals, we hope to see you again in the future!
- The HGM Team!
Great service again from Hatton Garden Metals
Great service again from Hatton Garden Metals, on both occasions I received my gold pack, sent my items and within 24 hours I had received my offer.
Super fast and efficient service, highly recommended.
June 10, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Susan for taking the time to leave such a wonderful review.
We're delighted to hear that you've had a great experience with our Gold pack service on both occasions. Providing a fast, efficient, and straightforward service is something we pride ourselves on, so it's fantastic to know that your offers were received so quickly.
All of us at Hatton Garden Metals truly appreciate your recommendation and look forward to assisting you again in the future.
-From the HGM Team!
Excellent service received postage…
Excellent service received postage package on the Friday posted on the Saturday payed on the monday cant fault them.
June 5, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Brian for your kind review.
We're delighted to hear that you were pleased with the service and that everything was handled quickly and efficiently. Customer satisfaction is very important to us, so it's great to know we met your expectations.
The team at Hatton Garden Metals really appreciate your support and look forward to assisting you again in the future.
- The HGM Team!
Would recommend
Would recommend!
I’m hoping to move house snd am clearing out things just sitting there. I had one ring to sell and approached 2 jewellers who were not interested. My last option was Hatton garden metals. By this time I’m thinking prob £20 £50 would Be great but £80 would be fantastic. I actually got £97.50! The process was so very easy quick and simple. Would not hesitate to use again,
June 8, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Amanda for your lovely review!
The HGM Team are so pleased we could help and that the process was easy from start to finish. It's always nice when a piece you no longer need turns out to be worth more than expected!
Thank you for choosing Hatton Garden Metals, and we wish you all the best with your house move.
-From the Hatton Garden Metals Team!
Excellent service
Looked online on weds, given a price which was locked in for a few days. Received envelope within 48 hrs and posted contents back on Friday, money paid in to my account on Monday. 😁 Excellent service.
June 8, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Glynis for your lovely review.
All of the us at HGM are really pleased to hear everything went smoothly for you, from getting your quote to receiving your payment. It's great to know the envelope arrived quickly and that your money was in your account by Monday.
Thanks again for choosing Hatton Garden Metals and for taking the time to share your experience .. it means a lot to our team.
- The HGM Team
So quick and easy
So quick and easy, envelope arrived next day, paid on Monday morning .
Can’t fault this process at all
June 8, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Andy for taking the time to leave us a review.
All of us at Hatton Garden Metals are delighted to hear that everything was quick and straightforward, and that your payment reached you promptly.
It's great to know the process met your expectations from start to finish. We really appreciate your feedback and your trust in Hatton Garden Metals.
- From The HGM Team!
Perfect
Perfect, used the agreed value and their special delivery pre paid option with max insurance, perfect transaction and paid same day to my bank at the pre agreed price.
June 5, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Shaw for your kind review!
All of us at Hatton Garden Metals are pleased to hear you found the process straightforward and that everything went exactly as agreed.
We really appreciate your trust in our service and look forward to assisting you again in the future.
-From the HGM Team!
In my humble opinion
In my humble opinion, it's the best company in London to scrap precious metals. They pay the most per gram also it's very easy to use their website. Thank you so much for an easy transaction!
June 5, 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your kind review and for taking the time to share your experience.
All of us at Hatton Garden Metals are delighted to hear that you found our website easy to use and that the process was straightforward from start to finish.
The HGM team always strive to offer competitive prices and excellent service, so it's great to know we met your expectations.
Thank you again for choosing Hatton Garden Metals. We really appreciate your support and look forward to helping you again in the future.
-From The HGM Team!
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