Hatton Garden Metals Reviews 

7,832
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 415 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptionally fast service and quick payments transferred directly into their personal bank accounts without any unnecessary delays. Reviewers express great satisfaction, noting that the staff members are extremely professional, friendly, and provide very competitive pricing compared to other places. Some reviewers were not happy with valuation discrepancies, reporting frustrating issues where item weights or gold carats were unexpectedly disputed during the assessment. A small number of people also mentioned concerns regarding poor communication and significant difficulties when trying to resolve disputes or request items back.

What people talk about most

Service

Clients share positive opinions on service, highlighting a fast, efficient, and professional experience from... See more

Payment

People report positive experiences with payment, highlighting the exceptionally quick turnaround and clear,... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and guaranteed online quotes... See more

Staff

Consumers find staff to be consistently friendly, professional, and helpful during transactions. Reviewers... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of differing opinions. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a small amount of old gold rings from inheritance and some of my old stuff. Looked on Martin Lewis site and Hatton Garden Metals (HGM) had a great reference by Money Saving Expert. Applied... See more

Company replied

Rated 5 out of 5 stars

Hatton Garden Metals are consistently friendly, professional, and fair in every transaction. They regularly go above expectations and have even improved prices in my favour, which reflects real integr... See more

Company replied

Rated 5 out of 5 stars

I was very worried about sending my gold via post however after lots of research, I decided to take the leap!! I am so pleased I did! Priced quoted and guaranteed for 5 days protected postal service.... See more

Company replied

Rated 5 out of 5 stars

I take my charity shop scrap to HGM and it is always a superb, simple and straight forward experience, with no pressure. They're happy to answer any questions and check any ambiguous pieces where we... See more

Company replied


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company

Written by the company

Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.

Sell & Buy Gold Today!

Written by the company

Get Top Prices for Your Gold Today
Your go-to destination as the UK's premier Bullion Dealers for gold, silver, and precious metals.

Buy Physical Gold & Silver

Low premiums & Free Next Day Insured Delivery*

Low premiums & Free Next Day Insured Delivery*
Hatton Garden Metal is one of the UK’s Top Rated Gold Bullion Dealers, renown for its credibility and reliability in providing gold bullion for investment purposes for UK gold investors. We offer our gold coins, gold bars, and bullion with the lowest premiums and a complete storage solution is provided for all metal purchases

Contact info

The UK's Top Rated Gold Dealer

Buy and Sell Gold for the best prices with Hatton Garden Metals.

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(7,832)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service…

The personnel were friendly and efficient and the service was impressively fast. It was all made easy and I cannot recommend them enough.

March 5, 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you, Theano!

We’re thrilled you found our service friendly, efficient, and fast. Your recommendation means a lot, and we look forward to helping you again.

Rated 5 out of 5 stars

Excellent and courteous service

The service was very efficient and the gentleman who served me explained it all. He was very courteous and polite and made the whole experience extremely smooth. Would definitely recommend this place for selling precious metals, coins etc. No appointment is required, depending on how busy they are there may be a short wait. Thank you very much for the service!

March 6, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Angela!

We’re delighted you found our service efficient, courteous, and smooth. Your recommendation means a lot, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Cannot fault the service HGM provide

Cannot fault the service HGM provide, I have used their services quite a lot and always found them first class.

March 5, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Roderick!

We’re thrilled to hear you consistently find our service first class. We really appreciate your continued support and look forward to assisting you again.

Rated 5 out of 5 stars

very happy with customer service

very happy with customer service. very happy with price
quoted. happy with fast payent. All in all no complaints
ar all.

March 4, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Tony!

We’re glad you’re happy with our customer service, pricing, and fast payment. It’s great to hear you had a smooth experience with no complaints!

Rated 5 out of 5 stars

Used Hatton Garden Metals when gold…

Used Hatton Garden Metals when gold markets were particularly volatile. They kept their guarantee even when the 18ct gold scrap price fell almost 10% overnight. Make sure you set up an account and submit details to get your guaranteed price even if you intend to go in person. Received almost £800 more than offered by our jewellery for a 46g bracelet. Really happy

March 4, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Phil!

We’re thrilled you were happy with the guaranteed price and the extra value you received. It’s great to hear our service gave you peace of mind even during volatile markets.

Rated 5 out of 5 stars

Great service

A very pleasant and a first class service
Would definitely recommend..

March 3, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Denis!

We’re delighted you found our service first class and pleasant. We really appreciate your recommendation!

Rated 5 out of 5 stars

Great experience dealing with Hatton…

Great experience dealing with Hatton Garden Metals - it was a straightforward process, no hassles, exact quote provided at current gold rate and once accepted, I received the funds via BACS shortly after completing the transaction.

March 3, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Gary!

We’re glad you found the process straightforward and hassle-free, with accurate quotes and fast payment. We appreciate your feedback and look forward to assisting you again.

Rated 5 out of 5 stars

Second time I've used them very…

Second time I've used them very professional and quick.

March 2, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Martin!

We’re delighted you found our service professional and quick for your second visit. We look forward to assisting you again.

Rated 5 out of 5 stars

Excellent service

I have used Hatton Garden Metals twice now to sell gold, and both experiences have been excellent. They offer a fair and honest price with no surprises when you submit your items, unlike some less reputable dealers.

On both occasions, the £ per g rate had changed between receiving the quote and them getting the gold and they automatically paid the higher price without me having to ask.

The service is fast and payment by bank transfer was prompt and straightforward.

I highly recommend this company and would use them again in future.

March 2, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you for your fantastic feedback!

We’re thrilled you found both selling experiences excellent, with fair prices, fast service, and prompt payment. It’s great to hear you appreciated our automatic price adjustments. We really value your recommendation and look forward to assisting you again.

Rated 5 out of 5 stars

I tried to sell my Gold local to me

I tried to sell my Gold local to me, all the quotes i got were very low compared to the price of Gold. I called Hatton Garden Metals, they gave me good information to make my own choices. We went to the shop in London and all i can say is we got a fair price and the process was so easy. We chose a Bank Transfer and it was in our account within 3 hours. The counter Staff were very helpful too.

March 2, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Gerard!

We’re delighted you found our service informative, fair, and easy, with fast payment. It’s great to hear our team made your visit smooth and helpful. We really appreciate your feedback!

Rated 5 out of 5 stars

Excellent service!

Excellent service. The young chap who dealt with me was polite, friendly and professional. Got more than i had anticipated and was informed that a ring I had thought was 9ct, was actually 18ct. An easy and pleasant experience with an honest company. Thanks very much.

March 2, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, James!

We’re thrilled you had an easy and pleasant experience, with polite and professional service. It’s great to hear you were happy with the price and the honest advice about your ring. We really appreciate your feedback!

Rated 5 out of 5 stars

Absolutely over the moon!

Absolutely over the moon with the amount I received for my silver. I used Hatton Garden Metals years ago and they were excellent then and have obviously kept their first class service. Would recommend to anyone, great communication, fast turn around and trustworthy. Thank you.

March 2, 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you, Kathryn!

We’re delighted you’re over the moon with your sale and that our service has remained first class over the years. Your recommendation means a lot, and we’re thrilled you found the process fast, trustworthy, and smooth.

Rated 5 out of 5 stars

Honest company and pleasure to deal with

I had some gold to sell. I googled gold buyers and it said Hatton Garden metals are pretty good.
What an understatement!
It was amazingly easy.
I put my gold and weights onto the form I was given a good quote and so I sent it off by special delivery.
The next day I received an email telling me that my amount has been put in my account. The best bit too was that they gave me more than the quote because I must have under weighed my gold. How honest is that!!
Amazing experience and I really really do recommend this company

February 26, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Rosetta!

We’re thrilled you found the process so easy and appreciated the honesty with your quote adjustment. It’s wonderful to hear you had an amazing experience, and your recommendation means a lot to us!

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish kept me informed along the way and gave me excellent price on what I was selling, payment was on the same day they received it.

February 27, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Janine!

We’re delighted you enjoyed our service from start to finish, with clear updates, a great price, and same-day payment. We really appreciate your feedback!

Rated 5 out of 5 stars

Quick service

Quick service. Very friendly and approachable. Good prices.

February 27, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Janet!

We’re glad you found our service quick, friendly, and approachable, with good prices. We appreciate your feedback and support!

Rated 5 out of 5 stars

Extremely efficient and prompt service

Extremely efficient and prompt service
Very fair prices
Would definitely use again and recommend

February 25, 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you, Daniel!

We’re thrilled you found our service efficient, prompt, and fair. We really appreciate your recommendation and look forward to assisting you again.

Rated 5 out of 5 stars

So refreshing to find 5* customer service in 2026

In a world where claims of 5* customer service have begun to mean very little it was refreshing to find a company who did everything they said they would.

My transaction was handled efficiently and quickly, and with minimum fuss, and was completed well within 24hours of receiving my pieces.

Truly impressive! Thank you

February 25, 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you, Peter!

We’re delighted you found our service efficient, quick, and hassle-free. It’s great to hear your transaction was completed smoothly and promptly—we really appreciate your feedback!

Rated 5 out of 5 stars

Recommendation for Hatton Garden Metals

This is the first time I’ve used this service, after finding the details on Google. The whole experience was first rate and better than I expected. The website was comprehensive, yet simple to navigate and use (not the normal combination). I sent some silver items and received payment all within 24 hours, which takes some beating. Just remember that you pay the postage and insurance when sending. This is made clear in the website (as well as the prices paid) but does make a difference to the all in amount that you receive. I would definitely recommend this company for value and service,

February 25, 2026
Unprompted review
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Reply from Hatton Garden Metals

Thank you, Mr. Matthew, for your detailed and positive feedback!

We’re thrilled your first experience with us exceeded expectations, from our website to the fast 24-hour payment. Your recommendation means a lot, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very quick and secure offering brilliant rates. Will highly recommend and use again in future

February 24, 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you, Rafay!

We’re delighted you found our service quick, secure, and offering great rates. We really appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great service

They did exactly what they promised to do, and payment reached my bank account within 24 hours of me dropping the envelope at the Post Office.

February 24, 2026
Unprompted review

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