Havaianas Reviews 

Ordered a pair on 1/21/21 and no additional correspondence on the status. Cannot even find a valid email address to inquire. Don't order direct from this site.

Do not ever order Havaianas online, its a big scam! And worst customer service I ever saw! I ordered 12 pairs on 2 separate orders, got the email confirmation for both and when I went to check on the status I found out that both were canceled for no reason! The explanation, when I called the US office, was that the computer canceled the order by itself . What???? No respect whatsoever for the clients, no solution for my problem, as when they offered to re-order, most of the sandals I chose were not available! Next time order from Ipanema, much more comfortable flip flops and decent service.

I was VERY nervous about what I would experience, having only read the (mostly bad) reviews AFTER purchasing, but I was pleasantly surprised, product as you would expect, good quality and fast delivery. Positive review from me! Thanks.

I bought 2 flops at your Westfield London store last year before the lockdown and due to poor quality they snapped. I paid over £50 and I feel very cheated and disappointed.

I took them back to the store where they said because it was more than 6 months old they CANNOT DO ANYTHING!

Such poor quality and such high prices..i will never ever buy again and ask others not to waste money too.

I asked the store assistant there to keep my broken flip flops to show your manufacturer and they REFUSED!

Please stop buying from them and wasting your money.

Ordered a pair of Havianas from their official website and they were too big. Returned them and had proof of mailing. After 6 weeks still had no refund inspire of making 3 telephone calls to them. Eventually got the refund less £5.00. Worst service I have ever received on any internet purchase. Don't use this company order from somewhere like John Lewis or Office.

I really like Havaianas flip flops and have worn them in the past. I ordered a pair on their website and they sent me the wrong size. I sent the shoes back unworn with the tags still on them. They received them six weeks ago. I've called them twice and I have still not gotten a refund. I'll never order from them again!

Broke within a month and when I complained offered me credit on their site which wouldn’t even cover the expense of a new pair. Bad quality item! Should have lasted much longer and I don’t think that’s a reasonable result so will not be buying from them

Wouldn't recommend them to anyone! Ordered two pairs and their flip flops arrived stained with glue or something and one of the shoes was bended! Not even one of them arrived in a great condition as they should! I have been told by Erika from customer service : If you feel that flip-flops are not usable, we recommend sending them back... Excuse me? They should arrive in perfect condition, not just in usable condition! Their customer service is absolutely rubbish! They do not care, all they say is return the product! Disgusting service for the shoes with disgusting price! Very disappointed, never will buy anything again from them and will refer this to all my friends!

Flip flops broke after just a few weeks of use. Customer services offered a 10% discount on my next pair?!! and will not exchange or refund.
Very disappointing. There are better made flip flops to opt for and for less money.
Havaianas customer service shocking and a waste of time, they do not answer any questions about the expected life span of their products, so dont expect long.
Will not be buying from this company again.

Since I posted the review below, I’ve received the money back, but not after 1.5 month and several calls.
Given my bad experience w the site, I would not change my review of one star.

After my own bad experience and reading the reviews below Havaianas‘ website looks like a scam and should be reported to the authorities for investigation. I bought 3 pairs on 11/7. They were never delivered. Custumer Service confirmed the warehouse received the Havaianas on 30/7 as UPS could not deliver or didn’t not find my home. It is unclear what happened. I work from home and receive deliveries all the time. Therefore, it is odd that UPS could not find my home. They said that it would take 10 business days for processing the refund after it arrived at the warehouse. Then after another call it was 15 business days. Today is 20/8, and I still haven’t received a refund and they cannot guarantee when the monies will be refunded to my account. I’ve called 6 times and always get the same customer’s service representative, which I find odd. He keeps giving excuses why the refund has not been made. Shocking that such a company can keep fooling customers and have a website trading. I can’t believe this is the real Havaianas, which is such a big company with global reach.
How can we report this to the authorities so they can investigate and this website stops stealing from other customers?

I bought a pair of flip flops on Sunday for my son’s birthday. The flip flops did not fit him and he needed a larger size. On Wednesday we returned to this store to get a larger size. They no longer had the style that we had chosen for him. So he picked out another flip-flop that fit. The flip-flop he chose was R$3 less than the first. The store would not give me MY money back or a credit to use the next time I come in. I have been a faithful customer to the store and many other Havaiana stores over the years. They are robbing thousands possibly millions of R$ from their customers every year. This is wrong! Neither the manager nor the office worker were willing to help. And when I suggested that I buy something else in the store so I could get my R$3 and then they give me R$3 discount, they said I was wrong. You see, they are not willing to give R$3 of their money but they will Force their customers to lose their own hard earned money!

The product itself is great but they really need to work on the online process.

The refund is not for free and once the order is placed you cannot cancel.

I will not buy anything else unless they improve the services.

I got scared reading the reviews. But overall my experience is good. Fast delivery and comfy product. Will definitely order again

The most ridiculous sizing of their products is not properly highlighted on their website. I will have to pay to return these and assume the chances of getting a refund is minimal.

Received my havaianas today, perfect,genuine product.Was worried as I only read reviews after I ordered them. Very fast tracked delivery. Size guide accurate on website, will be ordering again.

I purchased multiple pairs of Havaianas and one pair arrived faulty. The straps are twisted and if I try to wear them they dig into the top part of my foot resulting in sever irritation. If i were to walk for 5 minutes or more they would eventually cut the skin.

I contacted Havaianas via their online form and this is their response.

"My colleagues from the quality department confirmed that your Havaianas are not considered defective, since the straps can be adjusted with your hands to adapt it to the natural form of the flip flop.

The Havaianas are made out of rubber, which is a very flexible material that might lose the original form while on the box. On the other hand, this material is one of the things that makes Havaianas so comfortable!

So here's a quick tip to fix this issue: just place your straps like the ones you can find in the attachment, then block them with a clip, a clothes peg or something similar. After a day in that position, your Havaianas will be confortable again!

If you are in hurry, you can always use an hair dryer on the straps while they are in that position to speed up the process.

If you have any kind of doubt please don't hesitate to ask.

Have a nice day,"

It's certainly not my job to use a hairdryer to fix a badly produced flip flop and even though I tried, it hasn't worked and contradictory to your email, the rubber is very hard and cannot be remolded by me.

I don't even want a refund, i simply want you to take back the faulty pair and replace them with a good pair.

Ordered flip flops on 8th May, Money already paid. but not delivered (6thMay). No refund either.

My flip flops took over three weeks to arrive and only arrived after I called UPS to give them my correct address. Havaianas had instructed UPS with only Crewe UK. This is not the address I gave them. The customer service took 1 week to get back to me by then I had sorted it myself at the expense of a 25 minute phone call to a premium rate number. Do not buy from them. Cowboy service.

Do not! I repeat do not! purchase off of their website! You can find these in any shops down shore. Amazon also has them and are very easy to return.
This is the second order from their website that I received damaged flip-flops and they have horrible customer service. I will never purchase from their website again. They should allow you to send a picture to show the damage and then refund you immediately or send you a new pair. They do not help you at all except to tell you they will send you a label and you must wait 4 weeks for credit And they will not send you a new pair you must place a new order. Forget it! I will find a new brand or purchase in the store only where I can see them!

Horrible customer service! Mark doesn't know anything. I cannot speak to supervisor or US represent. Mark is only one who is handling the entire Havaianas store! This people have no brain to understand that postal office was closed last month, due to COVID. These kinds of companies do not go well afterward.