Havaianas Reviews 

Sent poor quality stock two pairs logo missing cuts and splits luggs too deep in sole.
Customer service slow and dismissive

I ordered 2 pairs of slippers online 5days ago, I trust the websites becoz of the name , but apparently they have a worst customer service you’ve ever encountered ( or maybe they dont have) , out of nowhere they refund one of the slippers which is i find it weird, coz i dont ask for it, i never see the slipper at all. they dont deliver the item, now im still waiting for another 1 item . i tried to called their phone number take note england number , send WhatsApp, email them, even on their website, no answer not at all, dont know if this website is scam or whatever?

I’ve placed 3 online orders with Havaianas as the first 2 orders had items missing from the order! Apparently “stock issues” even though the items were in stock when I ordered and they only informed me of this once I had received the orders and complained that flip flops were missing!

The 3rd order I made recently had also had miraculous “stick availability issue” 5 days after I placed my order.

I have never known such a disorganised company

£6 postage for a £24 product. Another £6 to return them because they were too big. 50% of the product on postage. Won't ever be buying haviana's again. Pooor!!!!!

What a woeful company the price they charge for flip flops you’d think they would lay on some kind of customer services I’m NEVER buying from these again! Ordered 6 pairs only 4 turned up been charged for 6 no despatch record tried to contact them I’ve got a better chance of contacting my dead man through a psychic

Absolutely disgusting customer service. Placed an order & I'm still waiting for it plus I haven't had a refund. Will never buy these again.

Non-existent customer service. Returned item, no acknowledgement, several messages sent, no reply. Really poor experience. Sort it out please!

Very disappointing experience with Havaianas customer service.

I purchased a pair of Havaianas at their Gatwick Airport kiosk in August 2025. Six months later, the strap anchor tore through the sole despite the flip flops being used normally and the soles still being thick and in very good condition.

I provided multiple photos, proof of purchase, and explained that this was clearly a durability issue rather than normal wear and tear. Despite this, the claim was dismissed without any meaningful explanation and without any physical inspection of the item.

What is most disappointing is the apparent disregard shown towards the customer throughout the handling of the complaint:

- Repeated refusal to escalate the case to a supervisor,
- Another support case being ignored or closed without reply,
- Responses repeatedly stating “this is all we can offer” without properly addressing the evidence provided.

The only solution offered was a small voucher INCLUDING shipping costs, which does not even cover the cost of a like-for-like replacement and still requires additional spending.

I have owned Havaianas before and previous pairs lasted years, which makes this experience even more frustrating.

Havaianas is an iconic brand and normally the kind of brand you remain loyal to for years. I have owned Havaianas before and previous pairs lasted much longer, which makes this experience even more disappointing. It is a real shame that, due to such poor customer service and complaint handling, that will no longer be the case.

A well-known brand should stand behind the durability of its products and provide a far more professional level of customer care than this.

Just read the reviews and do not order from them. They do not want to help when you have a issue. Its not easy to complain. I uploaded photos which was a struggle but something you have to do with a complaint. Eventually I managed to do it in another way but not everyone will figure this out and they will give you no help. My sandals were in poor condition so I was told I could get a refund minus the delivery which I told them I do not agree as they were faulty. They said to send and they will see and all they did is refund me minus delivery and never even contacted to tell me they was not refunding the delivery. Now I cannot be bothered to argue the delivery because the getting in contact is so bad and time consuming which is probably why they do it, knowing customers wont bother but one day they will realise if we all keep writing reviews of our experience, they wont being doing well into the future. Please please please do not order from them

Placed an order on 25th February and am still waiting for a refund nearly a month later. The item was not in stock, yet, this company did not cancel my order and process a refund and have just kept my payment. Even after I contacted them and they agreed to refund me they still haven't. How can you think anything other than that they are scammers? Had issues before with this store sending out a completely different item from the one ordered. I will shop elsewhere in future.

I was a little hesitant to place my order after reading some mixed reviews on Trustpilot, but I absolutely loved the aqua design for summer and decided to go for it — and I’m so glad I did!
My order arrived about a week later and was beautifully packaged in a box, which immediately made a great first impression. Everything from ordering to delivery felt smooth, easy, and very reassuring.
I’m genuinely so happy with my purchase. The whole experience exceeded my expectations, and the product is exactly what I hoped for. I’m really glad I took the chance, and I would happily order from them again. Highly recommend!

Order two pairs one came in a simple envelope. I was the one who had to reach out to customer service just to inform me "that it turned out they were out of stock and just sent what they had. To compensate me they will make a refund for the rest..!"
Amazingly terrible customer service. Not recommended, stay away, at least from the online store.

The sizes on their website are highly misleading and they are asking customers to pay for the return of the items.

A shockingly bad pair of flip flops not worth a £1 fell apart in a week.

Shockingly terrible service. Customer service non existent. Flips came I brown envelope. No boxes, bags or even a delivery slip. I’ll never order online again.
I contacted customer service twice and for no response at all. If I could give - stars I would.

Great experiencie IN havaianas Barra da Tijuca. Went to brasil for holidays and i have a pair for 5 years . They needed a change so obviusly went to
The store for it. Great attentiton, great new modern style . Love it there 🌟

Very disappointing customer service experience. I contacted them simply to ask where my order was, but instead of checking properly, I was incorrectly told that my payment hadn’t gone through. I provided proof of payment, yet the issue still wasn’t resolved.

I was then told the case had been “passed on,” with no explanation of who it was passed to or what the next steps were. Eventually, I was just sent my order number — which I already had — instead of an actual update on where my parcel was.

The whole process felt disorganised and poorly handled. It seems like their system is outdated, and the customer service team doesn’t thoroughly check information before responding. Overall, communication was slow, unclear, and unhelpful.

Worst company ever! Shienna the customer service agent did not even try to help me with my problem and just try to give me some generic answer. They robbed me because my order never came after I paid and they wouldn’t send me a replacement package. The Shienna customer service rep was not listening to my frustration and did not understand it. I hate the company now and I tell everyone by word of mouth to avoid this company at all cost!!!! Horrrible.

Ordered the wrong size, asked for a cancellation right away, got zero response. Order still showed up, and returning it costs nearly £6 with no digital label. The print label came through about x15 via email. Customer service is non existent.

Well here I am still unable to return my 3 useless pairs of Havianas! I sent a link with 12 photos, sure this time that I'd given them all they could possibly need to agree to return and refund. I got an email today to say that 12 photos didn't show sufficient detail! I am of course finally admitting defeat. Don't bother complaining to them, you will get no satisfaction as they simply do not care. If you haven't yet made a purchase I would urge you not to. Take note of all these reviews and shop elsewhere.