Havaianas Reviews 

I havent received the order i placed in november. It was a black friday deal and since then i cant get in touch with them. I send multiple mails and phoned them...but nothing.

Awful Awful Awful- avoid at all cost. Shoes came really ugly and there is no returns note. Not only they make it super difficult to find out how to return goods, but also want to deduct money. And you can only talk with stupid substandard chatbot which is not user friendly at all. Such a scam. I will never ever buy havaianas again. Awful customer service, overpriced ugly shoe, rubbish company! And I ordered from the official website. Appaling experience.

I’ve been waiting since the 17th December for my item.

If I knew that my order was coming from the Netherlands then I wouldn’t have purchased these being as these were bought for someone’s Christmas present.
Have been in contact with customer service and all their reply is “Thank you for choosing Havaianas!
We have seen that your order is delayed and we will give you an update in the next few days”

Today it’s 19 days since my order, I know we’ve had Christmas and New Year in between but it would be nice if they kept you up to date.

Would never purchase anything from them again.

Sent the wrong sizes and charged me to return the order. customer services is operated by one person who refused to answer my questions or let me submit a new order whilst honouring the original price paid. Very poor service all round.

Very poor quality. The flip flops break after less than one year without reason (2 pairs broken after 8 months wearing them only in the morning and inside the house, very carefully). The vendors in the shop of Plaça Catalunya (Barcelona) are very rude (laughing in your face under their mask and then being mad at you when you ask them why they laugh, removing their masks inside the shop). I wouldn't recommend this brand to anyone, a robbery ! Worse customer service and quality ever !!

Sorry to buck the trend but we’ve just received exactly what we ordered and delivered in really good time, even with it being a Black Friday deal. We were worried after reading all the bad reviews but, I must say, absolutely first class service…would definitely recommend 👍👍👍

Would give 0 if I could. Poor service, totally inflexible, couldn't care less about customer issues. NEVER AGAIN!

If I could give 0 stars I would. I ordered a size 6-7 and they are ridiculously small I would say size 4-5 at best. i now have to pay for a return. NEVER ORDER FROM THEM THEY ARE SCAMMERS

The company won’t provide customers with a return label. I’ve been attempting to get a label for over 10 days. Their return process is ambiguous and unnecessarily tedious. Had a very negative experience with an order a few years ago and they still haven’t improved. Will never order online again. To much hassle.

very similar to others....the product I like, but sizing is a big issue...the online store size guide clearly says for EU 41/42 order Havaianas size 41/42. I did and they sent me EU 43/44, which are ridiculously huge. After initial, return and reorder postage it simply isn't worth it, may as well throw away...they know they have a problem, it's a 10 minute coding fix on the website, but they'd rather we all just keep paying for it. Not good enough, don't use.

I agree with all the negative feedback. I ordered one pair of flip flops 12 days ago. The only tracking I can find says they have been delivered. No they haven’t!!
Like other reviewers, I can’t get through on the phone, it just plays music? The site won’t let me send an email and the live chat, is a joke. She said she doesn’t understand what I’m talking about 😱
I told her to get stuffed.
They charged me £4 shipping.
Don’t have anything to do with this company, they stink.

Nearly 10 days and order not arrived. Awful customer service - guy with poor english said order is delayed and no idea when it will arrive, should be by end of week. This will be 2 weeks since order. No remorse and not concerned for bad reviews. In fact told me to go ahead and complain online. WOULD NOT RECOMMEND

Fast delivery and perfect deal from there webpage.

A lot of bad reviews here but my experience was good

Fraudulent!
Horrible customer service.
I bought three pairs and always am the same size. (35-36)
But one pair came back much smaller than what it should be. Their feedback on this is that the Havaianas factory routinely changes the templates and that one should allow for a 1cm short fall!!!
Now they refuse to refund. Offered me a £5 voucher to buy another pair that may or may not fit!
Beware everyone- your size is not guaranteed and mine was a whole size smaller! The ‘Sale’ must be all these size rejects they want to get rid off.
Worst customer service.

I've bought two pair of flip flops because of the deals and i've nothing to complain about them, or, to be more specific, they worth their price if bougth with discount price, otherwise are a bit too expensive compared to other similar. But mine complaint is about the shipment: this is the second time they took to much to send the product while the courier service seems to be always fast. You have to improve your logistics if you want to stay on the e-market!

I haven't even received the items yet…
I haven't even received the items yet and have to give them 1 star. When going through the ordering stage there was no indication of delivery or time it would take to arrive, once ordered I did not get any emails telling me that the order has even been placed so I waited the obligatory 24hrs before digging in to work out what had gone wrong, I messaged them to be told it could be 3-5 before being dispatched. I have now got an email saying it's in transit but hasn't been handed over to courier, also no prior mention it was coming from Netherlands, when I purchased these from the website this should be in the description that they are not a UK based product and might take longer to come through, I'll be waiting for the vat and duty next🤦

They look nice, but are totally useless.
I have to buy a pair every year as their life is only one summer.

Many times I've found myself walking miles barefoot because they have yet again broken at the stalk.

And yet, some totally cheap sandals have lasted years

Extremely disappointed with the product. It’s extremely comfortable and lovely to wear, if it doesn’t break.
It’s my second pair within 2 years which have just broken for no apparent reason.
Extremely disappointed!

Don't order online unless you have access to a printer to be able to print your own returns label as goods are not sent with this basis bit of paperwork on delivery so if the size is wrong/quality is poor or any of the other statutory covered rights for return, especially when shopping online, forget it this lot won't make it easy. They won't even issue a QR code for Royal Mail to be able to print off the returns label for. Awful, awful customer experience in this digital age - don't do online if you can't 'do online'.

Have to agree with bad reviews, I ordered 2 pair of sandals (around $80) for a birthday gift, their site said anything over $75 gets free 2 day shipping. It's been one week, nothing has shipped, the birthday is today, their support phone number is disconnected, I emailed support which replied "submit a ticket here: " with a link to some form, which I filled out 3 days ago, no response yet. At this point no idea if they're coming or not or if I just got scammed. Definitely missed the birthday!