Hays Travel - Aberdeen Reviews 

1,181
TrustScore 5 out of 5

4.9

28 Bon Accord Centre, AB25 1HZ Aberdeen, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having been to two other travel agents in Aberdeen, we were delighted to have someone finally listen to our needs when we were looking for a package deal. The agent was very helpful, found a holiday w... See more

Company replied

Rated 5 out of 5 stars

Knowledgeable friendly staff (Chase) was able to go through booking process quickly and confirmed our preference. He then set out the remainder of the process simply with the ongoing help Hays prov... See more

Company replied

Rated 5 out of 5 stars

We've dealt with Louise before for our trip to Japan which was everything we wanted. We've recently booked a safari and beach stay and both Louise and Abi (when Louise was on holiday) made the whole b... See more

Company replied

Rated 5 out of 5 stars

Honestly it was our travel advisor Abi that was instrumental in our good experience. She was helpful and informative on our quite complex multi destination holiday and showed a high degree of custome... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Bon Accord Centre, AB25 1HZ, Aberdeen, United Kingdom

  • 01224042711

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,181)

121,341 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly

Very friendly, knowledgeable advisor who listened to our requirements and searched various options to find us the ideal holiday

August 16, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much. Kim

Rated 5 out of 5 stars

Kim was lovely

Kim was lovely and gave us looks of different options to look at, and we walked out happy with our booking

August 15, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much, it was my pleasure. Kim

Rated 5 out of 5 stars

Your agent was very helpful to find…

Your agent was very helpful to find what we were looking for , suitable flights and accommodation.
Booking of all details was great.

August 8, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you for taking the time to send me a review, I really appreciate it. Kim

Rated 5 out of 5 stars

Sitges Booking

Knowledgeable friendly staff (Chase) was able to go through booking process quickly and confirmed our preference.

He then set out the remainder of the process simply with the ongoing help Hays provides e.g travel money.

August 8, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much, very kind words. Chase

Rated 5 out of 5 stars

Travel agency that actually listens

Having been to two other travel agents in Aberdeen, we were delighted to have someone finally listen to our needs when we were looking for a package deal. The agent was very helpful, found a holiday within our budget and with a flight under 3 hours. Previous agencies had suggested Rhodes and Tenerife! Our agent was friendly, understanding and so helpful. We’re off to Salou in 4 weeks time (somewhere we hadn’t even considered) and we’re delighted, thank you!!

August 3, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much, this means a lot to us. Abi

Rated 5 out of 5 stars

We've dealt with Louise before for our…

We've dealt with Louise before for our trip to Japan which was everything we wanted. We've recently booked a safari and beach stay and both Louise and Abi (when Louise was on holiday) made the whole booking process seamless.

August 5, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much for booking with us again. Louise & Abi

Rated 5 out of 5 stars

I always have a great experience…

I always have a great experience booking with Hays. Every member of staff is so helpful and friendly, offering to look up information on options and prices. This is my fourth booking with them and won’t be the last.

July 27, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much Leanne, our pleasure. Kim

Rated 5 out of 5 stars

Abi was a pleasure to deal with when…

Abi was a pleasure to deal with when looking for our cruise! Couldn’t look into enough options for us. She’s an asset to Hay’s Travel 🥰

August 4, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thanks for your lovely feedback - it was my pleasure. Abi

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, everything was explained and very easy to get everything we wanted for trip away, would definitely use them again and would recommend them to family and friends

August 1, 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Hi Dorothy, thank you for your kind review it is very much appreciated. Abi :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look