It is lovely to have the reassurance of Hays booking our travel then we know it is done correctly. The consultants in the Berwick branch are so helpful and caring with our arrangements, it is a pleasu... See more
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Spoke to Becky who was so polite and knowledgeable and handled our cruise booking with aplomb.The staff at Berwick branch are all excellent and make the customers life so easy
Company replied
Rebecca was very pleasant and helpful who has helped find many lovely holidays for us.she makes your visit to Hays feel like day one of your holiday. Everything is arranged for us so no more stress.... See more
Company replied
I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
5.0
Excellent
1K reviews
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Hays absolutely brilliant
Went to Berwick upon tweed Hays i had seen a cruise with MSC i had told them about it and they checked everything for me,i went home and told my wife that it was good but my phone rang and it was Hays telling me they had phoned MSC about the cruise just checking some things and they ended up getting it cheaper for me,so brilliant thank you very much for doing a brilliant job could not be more happier
August 11, 2026
Reply from Hays Travel - Berwick
Wow such a lovely review, thank you so much. So pleased you got exactly what you were looking for
Reply from Hays Travel - Berwick
Thank you for your review :)
Best travel agents to deal with
We have been to your shop many times. All the staff we have met over the years have been extremely helpful and professional. Some of the girls are well known to us by name and sight. We are oaps with specific needs so not the easiest of customers but as always we were well catered for
August 11, 2026
Reply from Hays Travel - Berwick
Thank you so much for your lovely review. Always here to give you the best experience and a lovely break away
Fantastic service
Fantastic service. Lady’s very helpful. And sorted out everything we needed.
August 2, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review Judith :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Danielle & Shauni were first class
August 9, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
danielle was what made it great she was…
danielle was what made it great she was brilliant and organised everything professionaly and with a welcoming character and smile she is a credit to this company
August 8, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
1st class service from the girls at…
1st class service from the girls at Berwick the listened to what we were looking for and met our expectations. Credit to your company
August 6, 2026
Reply from Hays Travel - Berwick
John Patterson,
Thank you for your wonderful feedback! We are so pleased to hear that our team in Berwick listened to your needs and met your expectations. We appreciate your kind words.
Kind Regards
Hays Travel Berwick
Reply from Hays Travel - Berwick
Thank you Susan for your kind comments.
Hays Travel Berwick
I went to book flights to Canada - WestJet
I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of looming strike action by WestJet staff. My flight was cancelled and this impacted on the other flights
The staff at Hays Travel kept me informed all the way and will do so until I receive a full refund from the airline.
Thank you Hays Travel staff Berwick upon Tweed
July 29, 2026
Reply from Hays Travel - Berwick
IAIN TURNBULL,
We're so glad to hear our team provided excellent support during such an unexpected and challenging situation with your flight cancellation. We understand how disruptive these events can be, and we appreciate you acknowledging our efforts to keep you informed and assist with your refund. Thank you for your kind words.
Kind Regards
Hays Travel Berwick
Reply from Hays Travel - Berwick
Thank you so much for such a lovely review
Was in your Berwick branch
Was in your Berwick branch , booking a city break , girl was super friendly and professional sorted everything out , transfers , airport parking. Would definitely come in again
August 3, 2026
Reply from Hays Travel - Berwick
Thanks for your review Neil, happy to get you all booked :)
Reply from Hays Travel - Berwick
Ahh our pleasure Bev :)
Reply from Hays Travel - Berwick
Thank you for your review :)
Shawni was pleasant welcoming and…
Shawni was pleasant welcoming and friendly
She was helpful and guided us through the booking with patience and professionalism
August 2, 2026
Reply from Hays Travel - Berwick
Thanks for your review Brian!
As always holiday all sorted no hassle
As always holiday all sorted no hassle. Staff amazing x
August 1, 2026
Reply from Hays Travel - Berwick
Always a pleasure Zoe :)
Always a happy atmosphere
Always a happy atmosphere with girls who know their product and only too happy to help
July 24, 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Friendly and professional
Friendly, helpful staff, willing to do extra to support the customer
July 30, 2026
Reply from Hays Travel - Berwick
Thank you for your lovely review :)
Great service over the phone Danielle…
Great service over the phone Danielle was so helpful in organising my flights and overnight hotel. This was done swiftly and everything booked with ease
July 30, 2026
Reply from Hays Travel - Berwick
Ian Drummond,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful in organizing your flights and hotel swiftly and with ease.
Kind Regards
Hays Travel Berwick
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