The staff are so friendly. They listen to your requests and match a holiday to suit your budget, offering great value for money. The holiday package is explained in detail, tickets and itinerary prov... See more
Company replied
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Service was ptompt and pleasant operater sarah Imformation and explaination perffect .only down side was the cost of flights compared to personal on line.
Company replied
Assistant Helen listenedto our requirements and came up with three choices of interest to us and one just fitted what we were looking for . Having worked in sales myself she was spot on by offering... See more
Company replied
We were looked after by Helen and she was so helpful and knowledgeable giving us lots of help and advice in understanding what we needed to get our trip booked Helens customer service was excellent... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Grange Road, CH41 6EA, Birkenhead, United Kingdom
- 01514386593
4.9
Excellent
692 reviews
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James and Charliegh were very…
James and Charliegh were very knowledgeable and helpful and made booking both holidays stress free, they are both a credit to your organisation.
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Seservice perfectrvice was ptompt and pleasant…
Service was ptompt and pleasant operater sarah
Imformation and explaination
perffect .only down side was the cost of flights compared to personal on line.
August 29, 2026
Reply from Hays Travel - Birkenhead Grange Rd
kathleen wilson,
We're so glad you had a pleasant experience with our operator and found the information helpful! We appreciate your feedback regarding flight costs.
Kind Regards
Hays Travel Huyton
Reply from Hays Travel - Birkenhead Grange Rd
Trevor Brown,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a brilliant experience with us from start to finish.
Kind Regards
Hays Travel Birkenhead
The staff are so friendly
The staff are so friendly. They listen to your requests and match a holiday to suit your budget, offering great value for money. The holiday package is explained in detail, tickets and itinerary provided.
August 20, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Catherine Sanders,
Thank you for your wonderful review! We are so pleased to hear that our team was able to help you find a holiday that suited your budget and that you appreciated the detailed explanation of your package.
Kind Regards
Hays Travel Birkenhead
Staff are friendly and very helpful
Staff are friendly and very helpful, nothing is too much trouble.
August 23, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Alisa ,
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful, and that you found nothing to be too much trouble. We truly appreciate you taking the time to share this positive experience.
Kind Regards
Hays Travel Birkenhead
The staff especially Sarah were really…
The staff especially Sarah were really helpful 👍👏
August 23, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Angela,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful during your visit.
Kind Regards
Hays Travel Birkenhead
Fantastic communication
August 16, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Thank you so much for your kind review of Helen's service.
5star service hays travel Birkenhead
Lovely girl who booked my holiday very friendly and professional staff in shop were all welcoming process was easy will definitely be booking again with hay’s travel
August 14, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Dawn Morris,
Thank you for your wonderful feedback! We are so pleased to hear that Leah made your booking experience enjoyable and that you'll be booking with us again.
Kind Regards
Hays Travel Birkenhead
Reply from Hays Travel - Birkenhead Grange Rd
A Jones,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was smooth and efficient. We appreciate your kind words.
Kind Regards
Hays Travel Birkenhead
Reply from Hays Travel - Birkenhead Grange Rd
Anthony Gawith,
We are so pleased to hear about your positive experience. It's wonderful to know that our team member provided such excellent service. Thank you for sharing your feedback with us.
Kind Regards
Hays Travel Huyton
Good Customer attention
Halle was very helpful. even when I had to go in and pay in person. Had time for me.
August 19, 2026
Reply from Hays Travel - Birkenhead Grange Rd
MR JONES,
We're so glad to hear our team provided such helpful and attentive service during your visit. We appreciate your kind words!
Kind Regards
Hays Travel Birkenhead
James was very helpful and answered all…
James was very helpful and answered all our questions.
August 12, 2026
Reply from Hays Travel - Birkenhead Grange Rd
elisabeth maria ledden,
Thank you for your kind feedback. We are so pleased to hear that our team was able to assist you effectively and answer all your questions.
Kind Regards
Hays Travel Birkenhead
Everything was done very smoothly and…
Everything was done very smoothly and reps new what they were doing. Always getting you the best deal available on the day
August 17, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Tony,
Thank you for your wonderful 5-star review! We are so pleased to hear that everything was handled smoothly and that our team was able to find you the best available deal.
Kind Regards
Hays Travel Birkenhead
Fabulous experience
Fabulous experience, James was extremely helpful and I will definitely use Hayes again
August 9, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Mrs Williams,
Thank you for your wonderful feedback! We are so pleased to hear that you had a fabulous experience and found our team member extremely helpful. We look forward to assisting you again in the future.
Kind Regards
Hays Travel Birkenhead
Reply from Hays Travel - Birkenhead Grange Rd
Nicola Griffiths,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you and find exactly what you were looking for.
Kind Regards
Hays Travel Birkenhead
Patience was shown by member of staff…
Patience was shown by member of staff was appreciated. Was found a amazing holiday had everything we had asked for.
August 7, 2026
Reply from Hays Travel - Birkenhead Grange Rd
MR CHRISTOPHER MCLEAN,
Thank you for your wonderful feedback! We are so pleased to hear that our team was patient and found you an amazing holiday that met all your expectations.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Birkenhead Grange Rd
Sarah,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and that we could help you book your cruise.
Kind Regards
Hays Travel
Helen was very helpful and found us a…
Helen was very helpful and found us a lovely cruise thank you
August 13, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Gloria,
Thank you so much for your kind words! We are so pleased to hear that our team member was helpful and found you a lovely cruise. We truly appreciate your feedback.
Kind Regards
Hays Travel Hastings
The lady who helped me book our Holiday…
The lady who helped me book our Holiday was very polite and very patient .Most times we book our holidays we often go to her as we know we will get a good holiday Thankyou
August 7, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Rita,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was polite and patient, and we appreciate your continued trust in us to book your holidays. We look forward to assisting you again in the future!
Kind Regards
Hays Travel Hastings
Very helpful and thorough that’s why…
Very helpful and thorough that’s why we have booked several holidays there 👍
August 4, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Allan,
Thank you for your wonderful feedback! We are so pleased to hear that you find our service helpful and thorough, and we truly appreciate you choosing us for your holidays again and again.
Kind Regards
Hays Travel Hastings
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