The best experience in booking my short holiday. My travel agent, Paula, was very professional in the services rendered. When there was an issue with something regarding my holiday. All available sta... See more
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Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would... See more
Ruby who dealt with us was brilliant in every way she was very professional polite and very very helpful
Company replied
Went in to book a cruise to the Caribbean for next year. Wanted to fly to the Caribbean and needed two cabins near each other, and wanted a ship that dealt in English pounds. Penny was very helpf... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
675 reviews
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our experience at Hays Travel…
Ruby who dealt with us was brilliant in every way she was very professional polite and very very helpful
August 29, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review!😊
Hope you have an amazing holiday, see you soon! - Ruby
The best experience in booking my short…
The best experience in booking my short holiday. My travel agent, Paula, was very professional in the services rendered. When there was an issue with something regarding my holiday. All available staff on duty would come to assist in resolving any problem.
Excellent teamwork, well done.
August 28, 2026
Excellent knowledgable staff
August 23, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review, we hope you have a lovely holiday! 😊
Really lovely staff who always put you…
Really lovely staff who always put you at ease and sort everything out and answer all my questions.feel im in good hands
August 20, 2026
Reply from Hays Travel - Bishops Stortford
How lovely of you to write such a kind review! it was so lovely to meet you and I hope you have a wonderful holiday! Best wishes Anabelle
Good service from agent good variety of…
Good service from agent good variety of choice
August 10, 2026
Reply from Hays Travel - Bishops Stortford
I am so pleased I could help you book such a wonderful holiday! Best wishes Anabelle
Very professional service 👍👍
August 14, 2026
After a slow start (computer system…
After a slow start (computer system problems) Paula found us a nice-looking country house hotel.
August 9, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review and for bearing with us during the computer issues we experienced that day. I'm so pleased we found a country house hotel that caught your eye. The good news is that our systems are now fully up and running again. We really appreciate your understanding and look forward to helping you plan your next holiday. Best wishes, Paula and the Hays Travel Bishop's Stortford team.
Molly was professional & delightful in…
Molly was professional & delightful in her dealings with me
August 13, 2026
I was in contact with Nadia from the…
I was in contact with Nadia from the Bishop’s Stortford branch, and is so very helpful and curtious. Nadia found a trip I have wanted to take, and it’s absolutely perfect for me.
August 10, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your review! Looking forward to hear about the holiday!
Nadia :)
Everything was great
Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would recommend using this company.
July 8, 2026
Paula helped us no end
Paula helped us no end. Very patient and understanding. Lovely lady.
August 5, 2026
Changing holidays
Had to cancel a cruise due to medical reasons, but were able to transfer to another next year. Molly who helped us, was excellent.
July 24, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for the kind review Steven, I am so glad we managed to find and alternative and get your cruise transferred! It will be here before you know it :) see you both soon. Molly x
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, will definitely go back.
July 29, 2026
Booking the holiday was easy as we had…
Booking the holiday was easy as we had traveled previously with Hays so most of the information needed was already available to Molly on their system
July 28, 2026
Reply from Hays Travel - Bishops Stortford
Than for you the kind review and thank you for booking with us again! :) Molly
Its always lovely going in to Hays in…
Its always lovely going in to Hays in Bishops Stortford, all the lady's are always happy to help especially Paula & Molly.
July 18, 2026
Reply from Hays Travel - Bishops Stortford
always a pleasure Tina, see you soon! Molly x
Hayes, great service due to knowledgeable staff and good prices
Molly, was friendly, efficient and knowledgeable about Caribbean cruises: it’s our first time, so she made us feel like we’re in safe hands
Molly, followed up as she said she would.
July 26, 2026
Reply from Hays Travel - Bishops Stortford
Thanks for the lovely review Lynda, so glad we found you the perfect cruise. It will be here before you know it! see you soon. Molly x
Exceptionally helpful…
Penny in Bishops Stortford was very helpful, nothing was too much trouble and we booked exactly what we wanted.
July 22, 2026
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