We were able to get exactly what we needed whilst our advisor, Kath from the Bluewater Branch, was on holiday. We were also on holiday at the time but Kath was able to set up a special link that enabl... See more
Company replied
Location
Switch locationBluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ Bluewater, GB
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Gracie, your travel advisor at Bluewater was so helpful and patient with a couple of ‘oldies’. Nothing was too much trouble for her and she was courteous and very professional. Excellent customer se... See more
Company replied
Gracie was extremely helpful and informed on the resorts we discussed for our holiday. After getting over awed trying to do online, we came to Hayes. An had a great experience.
Company replied
Karen talked us through different options when we visited on Sunday and was very helpful in aiding us in choosing where we wanted to go. She stayed late on the Monday to help us book our dream holiday... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Bluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ, Bluewater, United Kingdom
- 01322518798
4.9
Excellent
1K reviews
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Fabulous service, would recommend
The environment was bright, clean and welcoming.
We were greeted by Louisa, She was attentive, listened intently to our requirements, gave suggestions and improvements, kept us informed of the process throughout. Found us a perfect match to our requirements and at a reasonable price too. Thank you
February 16, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review,
Kind regards,
Layla
Couldn't do enough for us when booking…
Couldn't do enough for us when booking our holiday even after we changed our minds until we got the holiday we wanted
February 16, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review,
Kind regards,
Louisa
We where so happy with our holiday
We where so happy with our holiday. And Lauren who booked it was so lovely and kind. She helped us out a lot . She gaven us a dream hoilday which we can relax and look forward too . we will definitely book with Lauren again
Thank you so much we appreciate it xxxxx
February 5, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review,
Kind regards,
Millie
Help is not far away
I can’t praise this branch at Bluewater enough they are so helpful and will always go the extra mile to make your experience the best possible.
February 11, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review,
Kind regards,
Gracie
Karen took me through my whole booking…
Karen took me through my whole booking in a professional manner. Double checked everything with me.
Understood all my needs from start to finish.
Booked with Hays travel for many years now. Thank you.
February 11, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback,
Kind regards,
Gracie
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
They made it so easy to book our…
They made it so easy to book our holiday they was so friendly and helpful would definitely come back again
February 2, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Hays travel
Karen from Hays travel bluewater was really patient and took every detail we asked for and made it happen for a once in life time holiday
Very helpful kind and gave us all the information we need to book
February 8, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
The whole booking was competed over the…
The whole booking was competed over the phone with all my questions answered very quickly the whole process was very easy, great service, would highly recommend.
February 8, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Holiday of a lifetime thanks to Hays
From our initial query regarding a trip of a lifetime to Canada Karen’s customer service, communication, attention to detail, listening skills, calm and patient manner made our experience one to remember. Karen sent us an email with the itinerary and excursion options for Banff and Vancouver so we could review these all in our own time… making sure we could ask any questions we had. On the day we visited Hays at Bluewater Karen was on hand to go through everything with us. This took a while because we had a lot of questions lol but Karen was so patient with us and was the link to ensuring everything was right for us. Exceptional knowledge and put our needs first. She went above and beyond for us and we cannot thank her enough for all she did. We will certainly book with Hays again and we cannot wait now for our phenomenal holiday to Canada and our cruise to Alaska at the end with breathtaking excursions. Thank you to Karen and all the staff at Hays for making our visit the best we could have.
February 8, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
We had a fantastic service
We had a fantastic service. The travel agents knowledge was outstanding helping us book a fabulous holiday.
They were friendly, efficient and professional making us very happy indeed.
February 8, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Very helpful and booked for me
January 31, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Friendly efficient service
February 6, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards,
Louisa
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Jocelyn. The agent Jocelyn wjas so informative
The agent Jocelyn was so informative, pleasant and professional.
January 21, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Karen
We got the holiday we wanted no fuss…
We got the holiday we wanted no fuss and all sorted for us with no worries.
January 28, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards,
Louisa
Will definitely recommend Jamie
Jamie was really knowledgeable and efficient. He put us at ease straight away and was able to advise us because of his experience. Would definitely go to see him again for a holiday and recommend to friends and family.
February 3, 2026
Reply from Hays Travel - Bluewater
We appreciate you taking the time to share your experience. We're so glad to hear that you found our service helpful, and we look forward to assisting you again in the future.
Kind regards,
Jocelyn
Jamie was excellent thank you so much…
Jamie was excellent thank you so much for your help and time
February 4, 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely feedback
Kind regards
Millie
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