The branch manager Jane is amazing, helpful, so understanding & has so much advice & knowledge she really needs to be given an award for promoting her store in South Glos. Bristol. Well Done Jane.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We All visited Kingswood outlet together. Your young Trainee [Catherin] A very pleasant young lady. Not not sure on C or K she was so lovely & helpful.She actually changed our choice of... See more
Company replied
Even though the shop was very busy, we felt the agent that helped us, was very helpful and patient and took time to find out what we wanted from the holiday and found the right deal for us. Overall... See more
Company replied
Good customer service from Jane who I’ve dealt with before. Willing to go the extra mile as booking not straightforward as it’s accessible cabin and evacuation chair. Not easy to find nowadays . Wi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2B Kings Chase Shopping Centre, BS15 8LP, Bristol Kingswood, United Kingdom
- 01174055603
4.9
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Katie the Hays agent was friendly and…
Katie the Hays agent was friendly and helpful throughout and took her time going through all the options. No pressure on us whatsoever which is always a bonus. We booked a cruise with our older sister who has never been cruising before. She is a single traveller and Katie was very patient and helpful.
October 9, 2025
Reply from Hays Travel - Bristol Kingswood
Hi Pete, I am glad we found the right cruise for you! Thank you for taking the time to leave a review :) Katie at Hays Travel
So very helpful
We went to Hays just to make enquiries on a holiday. The young lady we saw was extremely helpful. We ended up booking a holiday, no pressure applied by the lady, our decision completely but thought it was better to book now rather later.
October 11, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely review, I am glad we found the holiday for you :) Katie at Hays Travel
Hays travel in Kingswood Bristol
Hays travel in Kingswood Bristol. Are excellent
There is a good team there working under Jayne and Amanda.
Always willing to help customer service is excellent.
October 13, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for your loyalty and choosing to book with us again. Also for your lovely comments.
Great service
Was made very welcome and always receive a great service from the team especially Lydia who has found us great places for our last 3-4 holidays
October 12, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you so much for your lovely review! I'm so glad I could help again! :)
Excellent service very helpful with…
Excellent service very helpful with booking my cruise for next year ..Would definitely visit again for another holiday booking..Tony
October 8, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for taking the time to submit this review and for the lovely comments. Kind regards.
Lake Garda Venice and Verona
Amanda was very helpful and checked for the best value for money for us. Very happy and looking forward to our holiday in lake Garda next year
October 1, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for taking the time to leave a lovely review. Hays Travel
Reply from Hays Travel - Bristol Kingswood
Thank you for choosing to book with us again
The lady I dealt with was very good.
The lady I dealt with was very good and answered all of my questions.
September 30, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for taking the time to submit this and for the lovely comments
The girls are extremely helpful
The girls are extremely helpful, listen to my request and always give helpful advice but at the same time never try and get me to book anything I don’t want or need, they are always polite professional and friendly
September 27, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely review! :) Amanda
Very helpful staff knowledgeable
Very helpful staff knowledgeable
Polite and friendly no need to change
Anything keep up the good work
September 16, 2025
Reply from Hays Travel - Bristol Kingswood
Hi Peter, Thank you for choosing to book with us and taking the time to leave a lovely review. Katie :)
It was my first experience with Hayes…
It was my first experience with Hayes travel but everything was explained in detail. Amanda was so polite helpful and explained all I needed to know and more. Just a little shock when extra money was added on by the end of my fare all good.
September 23, 2025
Reply from Hays Travel - Bristol Kingswood
Thanks for your feedback. As we work with live systems the prices can change at any time and unfortunately this happened with your flight. Thanks for your understanding with the small increase. Amanda
Katie was extremely informative
Katie was extremely informative, patient and efficient.
Top notch service, highly recommend
September 18, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for choosing to book with us and for the fab review!
my destination request was late but you…
my destination request was late but you still tried to accommodate my wishes
September 7, 2025
Reply from Hays Travel - Bristol Kingswood
Hi Micheal, Thank you for your feedback :) Hays Travel
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely review!!
The help we received was excellent and…
The help we received was excellent and all we could have hoped for.
September 6, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely review!
Very nice and informative staff
August 24, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely review!
Reply from Hays Travel - Bristol Kingswood
Thank you for choosing to book with us and taking the time to leave a review :) Hays Travel
Extremely friendly helpful staff
Extremely friendly helpful staff. We had lots of questions and Jane was extremely knowledgeable and gave us good advice. Booking process was extremely easy and we were given several payment options. I've never booked with Hayes before but can highly recommend. Great communication and looking forward to our holiday next year.
August 23, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you so much for taking the time to submit this lovely review. Also for your patience & understanding with this booking. It is very much appreciated. Kind regards, Jane :)
Fantastic customer service from start…
Fantastic customer service from start to finish
August 22, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely feedback :) Hays Travel
Very helpfull presentable assistant…
Very helpfull presentable assistant with vast knowledge
August 28, 2025
Reply from Hays Travel - Bristol Kingswood
Thank you for your lovely feedback! I'm glad I was able to help! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.