Hays Travel - Bury St Edmunds Reviews 

Quick, efficient service.

We had the best service from Gemma at bury st Edmund’s branch.
She was very knowledgeable about the kind of holiday we wanted and some of the disability challenges we have.
She landed us the best cruise, with the intinary we wanted/
The best customer service, friendly and kind.
We were kept informed at every stage.
Recommendations at the highest

I spoke with Gemma she was professional but very friendly and helpful.

Always helpful. Will always do their best to give you the best price. Wouldn't go anywhere else.

All my needs were met and Lilli-Mae worked hard to get me an affordable deal for my family and I.

Belinda was so helpful, attentive and knowledgeable

We always get good service with Belinda and that is why we keep going back. She knows what type of holiday we are seeking.

Excellent customer service

My experience using Hays travel for the first time ever last week,was excellent from Start to Finish.
Start was a cunard cruise enquiry with Cruise expert in the store -Katie.
Finish was actually booking in the store,and paying for a two cabin deposit 5 days later for a 12 night Norwegian fiords cruise with Michel Roux for next November..
I only did this because of the professional in store service I received from start to finish, many thanks, Katie, Grace and Belinda for your personal assistance in store in Bury St Edmunds.

Absolute amazing service will definitely use them again

Great staff, very helpful

As always staff are very helpful and make booking a very streamlined and easy experience. Thankyou ladies 👍

Aimee was very helpful, listened carefully to what we were looking for and guided us through the complicated process. Aimee was very outgoing throughout.

Quick and efficient, helpful and knowledgeable.

BELINDA was excellent from the moment we entered the shop in Bury St Edmunds, helpful from finding us a Broucher to finalising our booking making sure all the information was correct and what we needed to know.
The online service was equally good.

Gemma was extremely helpful despite changing our minds and having to modify our itinerary. Such a pleasant & knowledgeable representative.

Very professional and friendly service. Could not have been better and will definitely use them again.

There is always a friendly welcome when we go into the Bury St. Edmunds branch. We have never come away feeling let down, we recently bought holiday insurance for our cruise and will also use their money exchange. Why go anywhere else when all that we need is in one place. They are a great team, thank you for all the help and advice you have given us over the years 😊