Jacqui and the team are great, they are professional and help you with your dream holiday explain everything in great detail, if they are unsure they will find out and get back to you. Jacqui even wor... See more
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Peter made me feel very calm and comfortable about booking my holiday. He explained about the area that I was enquiring about and managed to get me a better deal for what I was looking for. He was ver... See more
Company replied
We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Company replied
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Queen Street, CF10 2AS, Cardiff, United Kingdom
- 02921433032
4.9
Excellent
1K reviews
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Very through and responsive to my…
Very thorough and responsive to my requests for different holiday elements.
April 5, 2026
Reply from Hays Travel - Cardiff
We appreciate you taking the time to leave us a review. We are so happy to hear that we met your needs and were responsive to your requests.
Kind regards
Hays Travel Cardiff
Excellent as always steph got us an…
Excellent as always steph got us an amazing deal on our holiday, thats why we always book with hayes in Cardiff
April 4, 2026
Reply from Hays Travel - Cardiff
Kindrey Davies,
We are so happy to hear that you received an amazing deal on your holiday. Thank you for your continued support and for sharing your experience with us.
Kind regards
Hays Travel Cardiff
Excellent
Excellent, friendly, professional and knowledgeable service. The representative went out of her way to ensure all our needs were met. We would not go anywhere else. Thank you Hays Travel Cardiff for looking after us so well.
April 3, 2026
Reply from Hays Travel - Cardiff
Paul Sydenham,
We appreciate your kind words! We're happy to hear that you received excellent, friendly, professional, and knowledgeable service and that all your needs were met. Thank you for your review.
Kind regards
Hays Travel Cardiff
Great service
We had a good idea what we wanted and when, but we also had a few questions they were sorted out and our minds were put to rest by your expert staff.
April 3, 2026
Reply from Hays Travel - Cardiff
Maureen,
We appreciate you sharing your experience! We are so glad our expert staff addressed your questions and provided you with the reassurance you needed.
Kind regards
Hays Travel Cardiff
We have booked holidays through Hays…
We have booked holidays through Hays travel many times because nothing is too much trouble.Always a fast,professional service.
April 1, 2026
Reply from Hays Travel - Cardiff
Brian,
We appreciate that you've booked with us many times. We're so happy to hear that our fast, professional service is always helpful to you.
Kind regards
Hays Travel Cardiff
Another happy customer
Yes I am another happy customer all sorted in mins and got the hoilday I wanted thanks to steph 😀 👍
March 29, 2026
Reply from Hays Travel - Cardiff
Mr Anthony John Dyer,
We are so happy we could help you find the holiday you wanted so quickly! We appreciate your kind words and are grateful for your feedback.
Kind regards
Hays Travel Cardiff
Good value for the money
The rep was very knowledgeable and gave good advice didn't rush us at all and gave plenty of options
We felt very valued , a nice experience .
March 10, 2026
Reply from Hays Travel - Cardiff
Mrs Sharon Lee,
We appreciate your kind words and are so glad that you felt valued and received excellent advice without feeling rushed. Thank you for your review!
Kind regards
Hays Travel
Happy customer…
Prompt courteous service provided by Peter in Hays Cardiff branch. Peter was able to answer any questions/ queries I had regarding our booking. Very pleased with the service I received
March 20, 2026
Reply from Hays Travel - Cardiff
Çarol,
We appreciate you taking the time to share your experience. We're so happy to hear that you received prompt and courteous service and that all your questions were answered.
Kind regards
Hays Travel
Reply from Hays Travel - Cardiff
customer,
We appreciate your kind words; we are so glad our staff could provide helpful support during your visit, thank you for the five-star review!
Kind regards
Helpfulness
We were recognised by member of staff Jacqui ( Cardiff branch) even though it had been eight months since our previous visit. She found the hotel and accomodation we requested, which other travel agents had difficulty booking.. excellent Paul Rose.
March 24, 2026
Reply from Hays Travel - Cardiff
Hi Paul, Thankyou so much for taking the time to complete the survey and for your kind words , it is much appreciated. See you soon , Regards Jacqui
Great customer service
Always use Hayes Travel as everyone is friendly and knowledgeable, Peter booked our holiday on this occasion and was very helpful.
March 15, 2026
Reply from Hays Travel - Cardiff
emma mace,
We appreciate your continued trust in us and we're so happy to hear that you find our team friendly and knowledgeable. We will be sure to pass on your kind words.
Kind regards
Hays Travel Cardiff
Very helpful
Very helpful. Jacqui from the Cardiff branch helped us to find the holiday we wanted at a very good price, with all the add ons and support we needed. Great service.
March 8, 2026
Reply from Hays Travel - Cardiff
KR,
We're happy to hear that you found the holiday you wanted at a very good price. It's great to know that we provided all the add-ons and support you needed.
cardiff, Hays Travel
Peter was great
Peter was great, very informative and easy to talk to. Made our experience really enjoyable. Haven't had a holiday since pre COVID do made our experience really lovely
March 16, 2026
Reply from Hays Travel - Cardiff
Ness Edmunds,
We're so happy to hear that your experience was enjoyable and informative. It's wonderful that we could assist you in planning your first holiday since pre-COVID!
cardiff, Hays Travel
Nia was super helpful in the Cardiff…
Nia was super helpful in the Cardiff branch, we changed the parameters of the holiday soooo many times and she just took in her stride and found solutions for each change
Can’t thank her enough!!
She’s an asset to the company!!
March 14, 2026
Reply from Hays Travel - Cardiff
Hello Sian
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you the perfect holiday. Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Safe Hands
Can't fault the service and direction given. 6th cruise alone booked through Hays. Always go Jaqui
March 10, 2026
Reply from Hays Travel - Cardiff
Gaynor Rolley,
We're happy to hear that you are pleased with our service and guidance. We appreciate your continued trust in us for your cruise bookings.
cardiff, Hays Travel
Good professional helpful staff
March 10, 2026
Reply from Hays Travel - Cardiff
Sally McKeevers,
We appreciate you taking the time to leave us such a wonderful review; we are so happy our staff were helpful and professional.
cardiff, Hays Travel
Reply from Hays Travel - Cardiff
Colin,
We appreciate you taking the time to leave us a review, and we are so happy to hear that our staff were helpful to you.
cardiff, Hays Travel
5 Stars totally blown away!
5 Stars totally blown away!
A great experience from Hays, in and out and our perfect honeymoon booked within an hour!
Helen was extremely knowledgeable and was able to share her personal experiences with us to to help us to visialise the trip.
We are very excited to set sail on our cruise! The app is super easy to use and their team certainly go the extra mile!
March 1, 2026
Reply from Hays Travel - Cardiff
Thomas,
We're delighted to hear about the wonderful experience you had booking your honeymoon. It's great to know our team's knowledge and personal experiences helped you visualize your trip. We hope you have a fantastic cruise!
cardiff, Hays Travel
Milan and Lake Como
Jaqui, the agent who organised our trip was organized, friendly and efficient. We were very happy with the service she provided
March 8, 2026
Reply from Hays Travel - Cardiff
Hi Kay
Thankyou so much for taking the time to complete the survey and for your kind words, it is much appreciated. See you soon , Jacqui
I always see Stephanie Varga and she's…
I always see Stephanie Varga and she's brilliant. She knows exactly what I want and goes the extra mile to make sure that I get what I want, when I want it and at the best price. I have been seeking her advice for over 25 years and she stays the same friendly and cheerful person I knew at the start. It's always a pleasure to see her. She even remembers my family members and the dog.
March 7, 2026
Reply from Hays Travel - Cardiff
Hello Rosina
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Stephanie and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
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