Great choice of holidays, polite, professional & friendly staff. Always nice to know that there is someone either in the shop or at the end of the phone who you can contact to clarify detail or discu... See more
Company replied
Location
Switch locationUnit E, Richmondshire Walk, Catterick Garrison, DL9 3EN Catterick, GB
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Thank you to Emilie for helping us to plan and book our summer holiday for next year. She was so efficient and helpful. There were other staff present who also offered suggestions and advice on hotels... See more
Company replied
I would like to say a massive thank you to Brodie for helping me with my travel insurance. Everything was explained clearly and patiently, and I never felt pressured into choosing anything I didn’t n... See more
Company replied
All of the girls at Hays Travel Catterick are a pleasure to deal with. I wouldn’t book my holidays anywhere else. Definitely recommend!
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit E, Richmondshire Walk, Catterick Garrison, DL9 3EN, Catterick, United Kingdom
- 01748448021
4.9
Excellent
807 reviews
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Amazing customer service
Amazing customer service. I was speaking to beth over Facebook messaging. Then the next day we went into store and Laura booked our trip!
January 11, 2026
Reply from Hays Travel - Catterick
Hello Zoe, Thank you for leaving us this lovely review, we hope you have a Magnifico time in Rome!
Danny
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure booking your holiday. Thank you Laura :)
Excellent at her job
Beth knew her job so well. She was very pleasant and knowledgeable, she is a good asset to your team.
January 6, 2026
Reply from Hays Travel - Catterick
Thank you for taking the time to leave such a lovely review. It was my pleasure to get your holiday booked. I hope you have an amazing time away. Kind Regards, Beth. :)
Very happy
Everything was efficient and friendly and informative
Beth was kind and patient 😊
January 3, 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review. I hope you have a great time. Thanks, Bethany :)
Reply from Hays Travel - Catterick
Thank you for leaving this kind review! It was a pleasure having you in store. Thanks, Tyler :)
Great service from Laura and Emilie
Great service from Laura and Emilie, very helpful, answered all my questions and made sure everything was clear for me to inform our group
January 2, 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review! I am so glad we were able to get this booked for you. I hope you all have a great time. Thanks, Emilie and Laura :)
Great place to book a holiday…
Very helpful in finding the holiday I wanted .The staff are so very friendly made you feel comfortable while looking for my request.
January 1, 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday and I hope you have a fantastic time! Thank you Laura
Fantastic service start to finish..
Fantastic service start to finish..
I wish you good luck in the travel industry
December 24, 2025
Reply from Hays Travel - Catterick
Thank you for your kind words! It was a pleasure getting this booked. Thanks, Tyler :)
Reply from Hays Travel - Catterick
Thank you for your kind review. It was a pleasure booking your holiday. Thanks, Emilie :)
Booking a cruise
Danny sorted added me on to a cruise that my daughter and partner had booked 2 weeks before
December 28, 2025
Reply from Hays Travel - Catterick
Thank you for your review, it was my pleasure to get you booked on the cruise with your family!
Danny
Great customer service
Great customer service, really quick responses and prepared to go above and beyond. Emilie in particular, has been a great help in booking my trip to Iceland.
December 22, 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure booking your holiday. Thank you Emilie :)
The staff are so friendly and found…
The staff are so friendly and found exactly what I was asking for within my price range.
December 28, 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to have you in store and to book your holiday. Thank you Brodie :)
BETHANY!
BETHANY!! She listened to exactly what we wanted for our family of 6 sadly the day before we didn’t get anything of what we asked for but Bethany called me out of the blue and found exactly what we needed. We then came in and booked with the manager Laura and she was fantastic too. Will definitely book my next holiday through Bethany and Laura!
December 20, 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave a lovely review. It was our pleasure to get your amazing holiday booked. We hope you have a fantastic time away. Kind Regards, Bethany and Laura. :)
Helpful and efficient
December 18, 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) Emilie
Egypt here we come.
Arrived at Hayes travel explained my holiday itinery needs and was provided with all the items i requested. All staff so friendly with the customers.
Thank you Brodie.
December 8, 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review! I hope you have a great time. Thanks, Brodie :)
Great personal service
Brodie did a great job fulfilling our brief and was very pleasant to deal with.
December 4, 2025
Reply from Hays Travel - Catterick
Thank you for leaving this kind review. It was a pleasure booking your holiday for you. Have a great time. Thanks, Brodie :)
They were very professional
They were very professional, answered any questions I asked, I would definitely use them again.
December 2, 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave such a lovely review. It was my pleasure to get your holiday booked, I hope you have a fantastic time. :) Kind Regards, Tyler
Good service
November 30, 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this kind review :) Always a pleasure booking your flights, thanks Laura
Our go to for holidays
Our go to for holidays, great staff, always been well looked after.
November 22, 2025
Reply from Hays Travel - Catterick
Hello Paul!
Thanks for leaving your review, much appreciated, glad we could get your sorted once again!
Danny
Excellent and efficient service.
Danny took my enquiry on, gave me 3 or 4 choices and helped me narrow down the package that fit my requirements and even added on an airport hotel stay beforehand for our convenience. Excellent customer service would definitely recommend.
November 13, 2025
Reply from Hays Travel - Catterick
Thanks for your review Carole! Glad we could get you sorted with this trip - Don't forget the Marmalade!
Danny - Hays Travel Catterick
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