Brilliant service, quick to get back to me. Found me numerous quotes and worked with me to find the best holiday for myself and my family. Nothing was too much for Charlotte. She always goes above and... See more
Location
Switch locationPersonal Travel Consultant Charlotte Hopkin, CF63 1BA Barry Island, GB
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I contacted Charlotte regarding a cruise I fancied and gave her some dates that I was looking at. Charlotte replied the same day with a couple of amazing Cruises and I booked my dream holiday within... See more
We found Charlotte so helpful in choosing our holiday destination! She covered all our concerns about there being hills and the locality, where to dine and basically have a great time! Lovely lady!
Charlotte is super efficient she replied to my messages whilst she was on annual leave. Offered different options and costs.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Charlotte Hopkin, CF63 1BA, Barry Island, United Kingdom
- 1446334027
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Charlotte was absolutely amazing
Charlotte was absolutely amazing. The booking process was a breeze and she was so helpful and patient with us.
Charlotte is always so helpful at…
Charlotte is always so helpful at looking at deals and options - very quick to respond and communication is seamless
Can’t wait for my next trip !
All done efficiently with great ease
All done efficiently with great ease. Charlotte is very knowledgeable and very helpful.
A good experience from start to…
A good experience from start to booking, quick response from Charlotte all questions answered
Charlotte always go above and beyond to…
Charlotte always go above and beyond to help us find our dream holiday.
Charlotte was very helpful as always…
Charlotte was very helpful as always wouldn't go anywhere else
All quick and easy booking made
All quick and easy booking made. Enquired and booked within half hour .
Charlotte was extremely helpful
Charlotte was extremely helpful. She sorted out a difficult situation and got us the deal we wanted. Very professional. I have already recommended Charlotte to colleagues and friends.
Brilliant Customer Service
Brilliant Customer Service - Book all my holidays with Charlotte x
Charlotte was amazing as always 🙌
Charlotte was very knowledgeable and…
Charlotte was very knowledgeable and understood what we were looking for. So she was able to find the holiday that suits us best
10 out of 10 for Charlotte!
When you first get in touch with Charlotte, she gets back to you straight away, she constantly keeps in touch, we were requesting a totally tailor made itinerary and Charlotte has gone above and beyond to meet our needs, she has booked us an amazing holiday, nothing was too much trouble, a full 10 out of 10, thank you Charlotte
Customer service is absolutely amazing
Customer service is absolutely amazing. Nothing is to much trouble her response is so quick
Charlotte was amazing as always
Charlotte was amazing as always. Her office is gorgeous, she was very welcoming! Charlotte gave the best advise, gave us lots of different options of destinations/airports/dates and found us a perfect deal. Highly recommend!
The very best
As always Charlotte is an absolute star! Beginning to end she makes the best choices and works so well with what we as a family need. Nothing is too much trouble for her and she always goes above and beyond. I couldn’t even contemplate using anyone else to trust with our holidays
Easy to book Always a message away and sorts…
Always a message away and sorts everything out no problem at all this is the fourth we have booked with Charlotte
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