Great staff, Lauren was really helpful. Found what we wanted without overwhelming us with options. Unfortunately, the price had risen by the time we were ready to confirm everything 24hrs later so... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
Company replied
I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more
Company replied
Jade and Lauren were absolutely superb! They absolutely personified what good customer service looks like, they listened and understood exactly what we needed and found us a good little trip!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
683 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We saw an advert for a 3 week holiday…
We saw an advert for a 3 week holiday to Thailand
We went in an booked it there and then
With the lady called Cassie I think
She was very helpful and lovely
August 14, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and it was my pleasure booking your holiday - Carrie
Great service as always from Lynne
Great service as always from Lynne - she was at Westhoughton
August 13, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback
Staff customer service excellent
Staff customer service excellent. Knew exactly what we wanted, completed our booking transaction smoothly and quickly, also at a great price.
Would highly recommend.
August 13, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Carrie
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another holiday with me - Carrie
Jade was very patient and helpful with…
Jade was very patient and helpful with our large family booking 😀
August 9, 2026
Reply from Hays Travel - Chorley
Thanks so much for kind feedback and booking your holiday with me - Jade
Staff are always helpful but Jade was…
Staff are always helpful but Jade was even more so, and took the time to find the right hotel, flights and price for my short trip to Benidorm.
August 7, 2026
Reply from Hays Travel - Chorley
Thanks so much for kind feedback and booking your holiday with me - Jade
We book most of our holidays with our…
We book most of our holidays with our local Hays Travel Chorley we get excellent service and advise by Carrie and her team.
August 4, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another wonderful holiday with me, I do appreciate it - Carrie
The lady who dealt with us was…
The lady who dealt with us was excellent and new exactly what we wonted
July 29, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Carrie is a credit to your company
Carrie is a credit to your company, sorted the whole process out with ease.
August 5, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback & booking your holiday with me, i do appreciate it - Carrie
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
Jade at the Chorley …
Jade at the Chorley office was professional, friendly and informative. She guided us through our options until we found the perfect holiday for us.
August 4, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Great Customer Service
Quick, efficient, helpful
Lauren was fantastic helping us to book our 1st cruise.
Will certainly use Hays Travel again in the future
August 1, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your cruise with me -Lauren
Fiord Cruise booking
Our consultant was really helpful.
Not pushy but really informative.
August 2, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your cruise with me -Lauren
The staff at Hays Chorley are always so…
The staff at Hays Chorley are always so helpful. You are always welcomed into store with a smile and nothing is ever too much trouble. We wouldn’t use any other travel agent now
August 2, 2026
Reply from Hays Travel - Chorley
Thanks so much for you kind feedback and booking your wonderful cruise with me - Carrie
Amazing service
Carrie was very helpful finding us our holiday to New York, she went out her way to find a hotel that was ok for us due to my disabilities and at such a good price too
July 31, 2026
Reply from Hays Travel - Chorley
Thanks so much for you kind feedback and booking your wonderful holiday with me - Carrie
Excellent
Excellent. Travel Consultant Carrie listened to our requirements and repeated them spot on, presumably to make sure she understood exactly what we wanted. Researched a number of options to find the best deal financially and suitable flight times etc., Very professional, knowledgeable about the resort, polite and friendly. First time using Hays Travel and would definitely use again.
July 29, 2026
Reply from Hays Travel - Chorley
Thanks so much fro your kind feedback, I really do appreciate you booking your wonderful holiday with me - Carrie
absolute magical experience
An absolute magical experience. Couldn't ask for anything more. Kelly ( I think that's her name ) was so helpful far beyond what I expected. Well done to the Chorley branch.
July 30, 2026
Reply from Hays Travel - Chorley
Thanks so much for you kind feedback, booking your flight was my pleasure - Carrie
Very helpful
Very helpful, friendly and patient staff. Explained everything about our booking in depth. Highly recommended.
July 22, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Quick, easy, helpful and friendly
I have used Hays before but only for currency this is the first time for a holiday. Normally book myself on line but tried a human interface. I had a good idea of what I wanted but the travel agent was very friendly and helpful. First choice sadly not available but second choice secured and paid for.
July 29, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lauren
Very helpfull and polite deffo go back…
Very helpfull and polite deffo go back again in the fucture im ver happy.
July 29, 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another wonderful holiday with me - Carrie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.