Sophie was polite and very helpful, she took the stress out of booking and nothing was too much trouble...definitely book at this branch again...
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The whole experience from start to finish was totally professional, but moreso, extremely friendly (I'd been into a local travel agent who made me feel uncomfortable).. so needless to say I walke... See more
Company replied
Hayes Travel Very easy company to deal with. So much knowledgeable help to book my Norwegian cruise with Ambassador Cruiseline. (Having said that, I would personally be very careful about booking wi... See more
Company replied
I have booked my last three holidays with Hays Travel, Cleveleys. The staff have always been helpful, polite and knowledgeable. Service excellent. Two of those holidays I knew what I wanted to book an... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
900 reviews
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Sophie was polite and very helpful
Sophie was polite and very helpful, she took the stress out of booking and nothing was too much trouble...definitely book at this branch again...
July 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Cleveleys
Ian,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service brilliant and very helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel
Excellent help and service
Excellent help and service from the young lady who booked our holiday for us.
August 1, 2026
Reply from Hays Travel - Cleveleys
Brian Muston,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member provided excellent help and service in booking your holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel
A pleasure to visit
It was a pleasure to visit the Cleveleys store, and Chloe looked after us. A far better experience than booking on line.
July 31, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! I am so pleased you had such a positive experience visiting our store and appreciate your kind words :) Chloe x
The young lady Was very good in…
The young lady Was very good in helping us checking prices and location
July 31, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful in assisting you with prices and location. Louise xx
Informative and helpful
Informative and helpful. Looked at a range of times and prices and best place to stay on board the ship. Not rushed either
July 29, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We're so pleased to hear that you found our service informative and helpful, and that you felt unhurried while exploring your options. Thanks again for booking with us! Louise xx
Great staff ,Sophie was very helfull
July 29, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and provided you with great service. Louise xx
Good Overall Service
Apart from not taking my phone number during initial enquiry and taking down email address incorrectly this could have saved a 4 hour delay by which time the holiday had gone up. However, once I made contact again this was resent, decision made in 5 mins and called and booked. Good service and friendly staff well done and good experience. Ensure you take all customer contact details when they first contact you in regards to enquiries
July 29, 2026
Reply from Hays Travel - Cleveleys
Thank you for your valuable feedback. We sincerely apologise for the initial mix-up with your contact details and the delay this caused. We're delighted that once contact was re-established, we were able to assist you quickly and efficiently. We appreciate you highlighting the importance of accurate contact information from the outset, and we will certainly take this on board to improve our processes. Louise xx
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - Cleveleys
Thank you for your lovely feedback! We are so pleased to hear that you found our team to be friendly and helpful. Louise xx
Reply from Hays Travel - Cleveleys
Thanks so much for this review. Really appreciated. Louise xx
Reply from Hays Travel - Cleveleys
Karen,
We are so glad to hear that our service was helpful to you. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
I regularly use Hayes travel cleveleys…
I regularly use Hayes travel cleveleys branch because the staff are very friendly and helpful 😀
July 22, 2026
Reply from Hays Travel - Cleveleys
Hi Mr Jones, thankyou so much for leaving us such a lovely review. We are so glad you continue to keep coming back to us!
Great service as always
July 20, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. Louise xx
Good information provided in a friendly…
Good information provided in a friendly way. All bases covered. Felt comfortable and reassured as my husband and I are both in our 80s.9
July 19, 2026
Reply from Hays Travel - Cleveleys
Thank you for your kind words! We are so pleased to hear that you felt comfortable and reassured, and that we could provide helpful information. Louise xx
Reply from Hays Travel - Cleveleys
Hi Val, Thankyou so much for leaving us such a lovely review! We hope to see you again soon :)
Tegan at Cleveleys was brilliant
Tegan at Cleveleys was brilliant. Very confident and extremely knowledgeable. The booking took no time at all - Tegan was so friendly.
July 18, 2026
Reply from Hays Travel - Cleveleys
Thank you so much for your fantastic feedback for Tegan! She will be so pleased with this :)
Outstanding staff
The staff are outstanding. So helpful, polite and knowledgeable. We always deal with Tegan (Cleveley's branch). This is never an issue with Tegan or staff, they are all so accommodating.
July 13, 2026
Reply from Hays Travel - Cleveleys
Thank you for a lovely review. We always love seeing you in store. Sandra x
fabulous service always
Always get you what you want and need , always friendly and helpful too lovely service
July 19, 2026
Reply from Hays Travel - Cleveleys
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive friendly and helpful service, and that we always meet your needs. xx
Got what we asked for in our package…
Got what we asked for in our package holiday staff helpfully and friendly.
July 11, 2026
Reply from Hays Travel - Cleveleys
Thank you for your 5-star review! We are so pleased to hear that our staff was helpful and friendly in arranging your package holiday. xx
Very helpful especially with me being a…
Very helpful especially with me being a single person. We have it harder when we try and book as the holidays are snapped up quicker.
July 11, 2026
Reply from Hays Travel - Cleveleys
Christin Higgins,
We're so glad we could be helpful! We understand that booking holidays can sometimes be more challenging for single travelers, and we appreciate you sharing your experience.
Kind Regards
Hays Travel
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