We went to book a holiday yesterday. We was attended to by CLOE who was very polite and helpful to help get our holiday to Tenerife nothing was to much trouble this was our 4th holiday we have booke... See more
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Another pleasant experience booking a further holiday with Hays Travel. We have used the services of Hays Travel for the previous holidays and found them to be honest and knowledgeable. On this occasi... See more
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Responded to an online advert for a holiday in Thailand from Hays at Cleveleys. They gave me options to change the dates & tailor the holiday to suit our requirements. The Booking process was ea... See more
Company replied
Hays Travel in Cleveleys is great. Staff are really friendly and will find a holiday to suit you. Chloe was really helpful and friendly. Wouldn't book anywhere else. Was guided through the apps and I... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
943 reviews
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Reply from Hays Travel - Cleveleys
Thankyou for this lovely review! So glad we could help you plan your trip :)
Called into the cleveleys shop to see…
Called into the cleveleys shop to see if they could find us a last minute deal on specific dates at the beginning of September and Sophia was fantastic she managed to find us what looks to be a good hotel and for just under our budget thank's Sophia
August 15, 2026
Reply from Hays Travel - Cleveleys
Hi Mr Taylor, Thankyou so much for leaving our Sophia such a wonderful review. I will make sure this is passed on to her :)
Super service fron Chloe once again
Super service fron Chloe once again
Always goes the extra mile for us
August 21, 2026
Reply from Hays Travel - Cleveleys
Hi Mr Roscow, Thankyou so much for leaving our Chloe such a lovely review. I will make sure this is passed on to her :)
Everything was first class
August 21, 2026
Reply from Hays Travel - Cleveleys
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently experience such excellent service with us :)
Reply from Hays Travel - Cleveleys
Thank you for this lovely review of Sophia. We're so glad she gave you good efficient service. We look forward to welcoming you in the future :)
The assistant found a holiday that was…
The assistant found a holiday that was affordable and in the area I wanted
August 13, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We are so pleased to hear that we were able to find you a great holiday. Louise xx
Katie was excellent
Katie was excellent, rang me when she said she would and sorted all the details for me! A really easy experience, thank you!
August 18, 2026
Reply from Hays Travel - Cleveleys
Thank you so much for your wonderful review! We are so pleased to hear that you found the experience easy and that all the details were sorted for you. Your positive feedback is truly appreciated. Louise xx
The staff were brilliant
The staff were brilliant, no problems, we will be going back to book our next holiday 😀 😊
August 19, 2026
Reply from Hays Travel - Cleveleys
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with our staff and we look forward to helping you plan your next holiday :)
Shopia was excellent
Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
August 18, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful 5-star review! We're so happy to hear that our Sophia provided excellent communication and found the perfect holiday! Louise xx
Fantastic experience
Our only concerns where the sizes of the pool. Not Adequate for number of guests. Also it would be nice to havd an adults only darts and pool section as youngsters where consrsnly on them. Other than that everything was perfect. Booked with you again for next year.
August 16, 2026
Reply from Hays Travel - Cleveleys
We appreciate your feedback and are happy to hear that, overall, you enjoyed your stay. We've noted your comments regarding the pool size and the suggestion for an adults-only section for darts and pool. We are always looking for ways to improve our guest experience and will let the supplier know. Thank you for booking again with us for next year!
Reply from Hays Travel - Cleveleys
HELEN FROST ,
Thank you for your kind words! We are so pleased to hear that you had such a positive experience with our team. We always strive to be friendly and helpful.
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Thank you for your feedback! We are so pleased to hear that you found our team member to be very polite and helpful. Louise xx
Hays Travel Your The Best
Fantastic Katie at Cleveleys was so helpful and got us exactly what we where looking for . Would definitely book with hays travel again so easy.
August 11, 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Clark, Thankyou so much for leaving Katie such a lovely review! We are so happy to know you enjoyed her service. We hope to see you again soon!
Dealt with Sophia at cleveleys .she was…
Dealt with Sophia at cleveleys .she was very thorough with us x
August 13, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We are so pleased to hear that Sophia was very thorough and helpful.Louise xx
Chloe was extremely polite and helpful…
Chloe was extremely polite and helpful and completed the booking in a courteous and timely manner
August 12, 2026
Reply from Hays Travel - Cleveleys
Mrs L Parker,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was polite, helpful, and completed your booking in a timely manner. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very helpful and patient with 3 of us
Very helpful and patient with 3 of us. Nothing was too much trouble.
August 2, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! I am so pleased that you had a great experience :) Chloe x
Chloe was patience and helpful
Chloe was patience and helpful. Nothing was too much trouble.
She is very efficient and called the following day to inform me of the progress.
A credit to the company
August 4, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We are so pleased to hear that Chloe was patient, helpful, and efficient, keeping you informed every step of the way. Louise xx
Reply from Hays Travel - Cleveleys
Hi Pauline, Thankyou so much for leaving us such a lovely review. We hope to see you again soon!
Was very helpful and sorted out our…
Was very helpful and sorted out our problem was very efficient
August 8, 2026
Reply from Hays Travel - Cleveleys
Hello, Thankyou so much for leaving us such a lovely review! Hope to see you again soon! :)
Sophia in Cleveleys was fantastic
Sophia in Cleveleys was fantastic. I went in with a list of things I wanted from my holiday. She took so much time to go through everything with me. I came away very happy with my upcoming trip.
August 9, 2026
Reply from Hays Travel - Cleveleys
Lisa,
Thank you so much for your lovely review! We are so pleased to hear that you had such a positive experience planning your trip and that our team member was so helpful. We hope you have a fantastic holiday!
Kind Regards
Hays Travel
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