It was easy to book a holiday. The lady who helped us was very knowledgeable and made it straight forward. Everything has been organised to make it a stress free experience. Very happy customer.
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Usual friendly and efficient service. The staff are always very patient and helpful. Michael dealt with our booking with humour and care. Thanks once again to him and Emma
We are both in our late 80s and find everyday life so difficult. At Hays travel everything is arranged for us and staff are extremely efficient. We can always rely on Hays.
Company replied
Thanks to Chloe who was very efficient in booking my holiday over the phone, always great service & very quick to sort everything out! I can highly recommend the girls at Hays in Colchester!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
12 Trinity Square, CO1 1JR, Colchester, United Kingdom
- 01206807925
4.9
Excellent
732 reviews
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Spoke to Chloe and booked holiday for…
Spoke to Chloe and booked holiday for nex t year.
Cloe was very efficient and helpful in finding the holiday we wanted , the same hotel we enjoyed in September.
Always book from Hayes as for person's of an age such as us, you take great care and even print booking passes etc. for us. Great service 😁
October 25, 2025
Reply from Hays Travel - Colchester
Thank you for the 5* review, we appreciate your repeat custom and look forward to seeing you in store again soon to book some more amazing holidays.
Very helpful
Very helpful. Polite the atmosphere inside the room was calming and relaxing.
October 19, 2025
Reply from Hays Travel - Colchester
Thank you for the 5* review, we are glad we got everything booked for you and hope to see you in store again soon.
I had come into book a surprise holiday…
I had come into book a surprise holiday for my daughters 18th.
Lady who helped me find it was very helpful in the first place.
When came to book it in shop the young gentleman who booked it and helped me find seats, sort meals and book a lounge for me was so helpful and went above and beyond to make sure everything was perfect.
His customer service was exceptional and he had a lovely manner about him and he made it a fun easy experience.
I can’t remember his name but works in Colchester branch and should be applauded and given a bonus 😀
October 8, 2025
Reply from Hays Travel - Colchester
Thank you for the 5 stars and your positive feedback, we are happy we got the special surprise holiday booked and look forward to seeing you in store again soon!
Reply from Hays Travel - Colchester
Thank you for your review, we are glad we got everything booked for you and look forward to seeing you in store again soon
The staff were extremely helpful and…
The staff were extremely helpful and assisted with the finest details and questions. I have a battery mobility scooter which I took with me and all arrangements were made for this. Must say that Jet 2 were extremely helpful and efficient.
September 15, 2025
Reply from Hays Travel - Colchester
Thank you for your positive review, we appreciate the 5 stars and are glad we booked another holiday for you!
Reply from Hays Travel - Colchester
Thank you for your 5* review and your repeat custom
Reply from Hays Travel - Colchester
Thank you for the 5 stars! Glad we got everything booked for you! Kind Regards, Chloe
Reply from Hays Travel - Colchester
Thank you your 5* review and kind words, we are glad we got everything booked for you and look forward to seeing you in store again soon!
Reply from Hays Travel - Colchester
Thank you for your kind review, it is very much appreciated. We are happy we got everything booked for you!
Very friendly and helpful quick and…
Very friendly and helpful quick and efficient
September 23, 2025
Reply from Hays Travel - Colchester
Thank you for taking the time to complete this and for giving us a wonderful 5 stars
I knew what holiday I wanted,what…
I knew what holiday I wanted,what dates, everything,so didn't take long to bring up the relevant details and was booked fairly quickly. I've booked several trips with Hayes and although some of the hotels were not good,I cannot blame Hayes for that
September 23, 2025
Reply from Hays Travel - Colchester
Thank you for booking yet another holiday with us in store
Very helpful very friend and seemed…
Very helpful very friend and seemed genuinely interested in our trip
September 30, 2025
Reply from Hays Travel - Colchester
Thank you for the 5* review and kind words, I am so glad we got everything booked for you and I hope you both have a lovely holiday. We look forward to seeing you in store again soon.
Another pleasant interaction with Hays Travel
Today I had the pleasure of being assisted by Chloe. She is always patient and professional and allows as much time as needed to make decisions
September 27, 2025
Reply from Hays Travel - Colchester
Thank you for giving me a 5* review and your repeat custom. I am glad we got everything booked for you and look forward to seeing you in store again soon.
Travel planning and advice exceeding expectations
Helpful staff offering guidance and assistance in organising our holiday.
August 14, 2025
Reply from Hays Travel - Colchester
Thank you for the 5 star review and your repeat custom, we look forward to seeing you in store again soon to book many more wonderful holidays
Happy experience
Found a holiday that we liked.Popped into your shop in Colchester.All sorted got the dates er wanted etc.Very happy with the experience.Have booked 2 holidays there and will looking to visit again for our next years trips
September 14, 2025
Reply from Hays Travel - Colchester
Thank you for booking yet another holiday with us, look forward to seeing you in store again soon
Prompt friendly greeting in the shop by…
Prompt friendly greeting in the shop by Mykey who went through our options and dealt with tricky booking for cruise and airline. Grateful for additional help and advice from Emma.
September 21, 2025
Reply from Hays Travel - Colchester
Thank you for a lovely 5* review, glad we managed to get you seats on the plane and what a way to celebrate Christmas & new year
Nothing was too much trouble for Emma…
Nothing was too much trouble for Emma at the Colchester branch. She was very helpful and went through a lot of things for me. She was very good.
August 28, 2025
Reply from Hays Travel - Colchester
Thank you for booking your many cruises with me over the years, always a pleasure to help with the booking and thank you for giving me 5 stars
Kathryn was amazing so helpful &…
Kathryn was amazing so helpful & professional will definitely book more holidays with Hays
September 14, 2025
Reply from Hays Travel - Colchester
What a lovely review for our Apprentice, thank you for giving Kathryn 5* and we look forward to seeing you again in store for your next holiday
Knowledgeable
The young lady who arranged our holiday was friendly, knowledgeable and very helpful. As previously with Hays, we felt in safe hands.
September 13, 2025
Reply from Hays Travel - Colchester
Thank you for the 5 stars, we appreciate your feedback and we are glad we booked everything for you
Extremely helpful with an off chance…
Extremely helpful with an off chance enquiry which followed up with a tailor made holiday for my chosen destination to Disneyland Paris with my daughter and granddaughter
September 5, 2025
Reply from Hays Travel - Colchester
Thank you for the positive feedback, it was a pleasure to look into Disney for you and we hope you have a magical time!
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