My recent visit to Hayes, Colne branch,was another happy experience with Lily. It is a very comfortable place to be,the atmosphere always good,the staff Make you feel welcome and give you the best... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic attentive staff who looked after us and made booking our holiday as smooth as possible. Thank you to Harry who made sure everything was taken care of.
Always receive excellent service from your COLNE branch.Especially from Jess.& Harry. Keep up the GOOD work. Many Thanks. Regards... See more
Very friendly staff first time agents offered us tea lovely and Neive the young lady that sorted out our holiday for us first class service Many thanks Michael and Therese
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Market Street, BB8 0LJ, Colne, United Kingdom
- 01282918556
5.0
Excellent
902 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a lovely lady called lily from the…
What a lovely lady called lily from the Colne branch, she was so helpful and nothing was too much trouble, booked a lovely break to corfu in October 😊
May 2, 2026
Reply from Hays Travel - Colne
Aww thats lovely thankyou for that
Lovely helpful staff friendly took all…
Lovely helpful staff friendly took all my needs into consideration
May 2, 2026
Reply from Hays Travel - Colne
Thankyou for that lovely review
Reply from Hays Travel - Colne
Thankyou for your lovely review
Friendly staff
All the staff are so friendly and helpful.and very knowledgeable! I would recommend the shop to everyone!
April 16, 2026
Reply from Hays Travel - Colne
Thankyou for that lovely review
The lady who works there in Colne…
The lady who works there in Colne Lancs, think she is called Zoe Rothwell , absolutely made my experience a wonderful moment. I will be booking all our holidays from now on with her and her team , Lilly was also amazing . Thankyou Jan
April 10, 2026
Reply from Hays Travel - Colne
Yes she is called Zoe Rothwell, I will pass the message on - thankyou for your nice review Jan - we look forward to booking your holidays :) Jess
Lilly was very helpful
Lilly was very helpful, patient and a lovely girl. Made to feel relaxed and comfortable.
April 2, 2026
Reply from Hays Travel - Colne
thankyou for your lovely review
Excellent service very happy with the …
Excellent service very happy with the deal advisor was very helpful would recommend Hays travel to family and friends
April 1, 2026
Reply from Hays Travel - Colne
thankyou for that lovely review and recommending us
Outstanding Customer Service From Jess…
Outstanding Customer Service From Jess And Harry.
They Go Above And Beyond.
Always Consistent.
Highly Recommend Colne Branch.
Fantastic Team
April 7, 2026
Reply from Hays Travel - Colne
aww thankyou so much claire and for the cake and card!
Always book with Hays Travel in Colne…
Always book with Hays Travel in Colne will not go anywhere else staff are brilliant always receive great professional service from them thankyou 😁
April 6, 2026
Reply from Hays Travel - Colne
thankyou for your lovely review Tracey, always a pleasure seeing you
Priced matched the price I found on…
Priced matched the price I found on line. Was helpful in sorting everything out ànd making sure I understood all that had been arranged.
March 29, 2026
Reply from Hays Travel - Colne
thankyou for your lovely review
Reply from Hays Travel - Colne
thankyou very much for your lovely review Mrs Lund
I know the staff at my local hays which…
I know the staff at my local hays which is in colne as I have had many previous holidays thru them. Always helpful and nothing is too much trouble. On first name terms with them all
March 21, 2026
Reply from Hays Travel - Colne
Thankyou for your lovely review NEIGHBOUR lol - Jess
Jess is a knowledgeable
Jess is a knowledgeable, efficient, person who handled our booking with understanding and sensitivity making the whole booking experience swift and enjoyable
March 28, 2026
Reply from Hays Travel - Colne
Ahh thankyou for this lovely review - it was lovely to meet you - Jess
Satisfied customers
Booked a cruise the manager was very helpful getting us everything we requested etc .The staff are always cheerful and smiling .
March 15, 2026
Reply from Hays Travel - Colne
Thankyou for your lovely review Carol
Aways go out of there way to find you…
Aways go out of there way to find you the best holiday no matter how long it take thay find you what you ask for been booking with them for years never be disappointed yet so thankyou team once again the best team at colne
March 21, 2026
Reply from Hays Travel - Colne
We love you Annette!!
Lily was amazing
Lily was amazing. Nothing was too much for her. All the staff are lovely and friendly.
March 22, 2026
Reply from Hays Travel - Colne
Thankyou Natalie for your lovely review
Reply from Hays Travel - Colne
Aww thankyou very much for your booking and review Freida
Listened to our requirements- Great advice
Harry helped us tailor our November holiday to suit our needs. Great advice & explored various options.
March 16, 2026
Reply from Hays Travel - Colne
Hi Julie, so pleased that Harry found you the perfect holiday.
From booking to coming home
From booking to coming home, everything was spot, on with details and times really good, will use Hayes again can thoroughly recommend.
P Blackburn Lancashire
February 25, 2026
Reply from Hays Travel - Colne
Thank you for your feedback, we are so pleased to know you enjoyed the service you received in store :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.