Fantastic attentive staff who looked after us and made booking our holiday as smooth as possible. Thank you to Harry who made sure everything was taken care of.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always receive excellent service from your COLNE branch.Especially from Jess.& Harry. Keep up the GOOD work. Many Thanks. Regards... See more
We never go anywhere else to book our hoildays. Harry goes above and beyond to find us the best hoilday's and the best deals. He booked 3 different bookings for us Saturday and we're again really hap... See more
Jessica at the Colne branch was patient, friendly and willing to explore many options with us regarding our holiday. Despite a few technical difficulties, she booked our perfect cruise with pre and... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Market Street, BB8 0LJ, Colne, United Kingdom
- 01282918556
5.0
Excellent
900 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service as always
Brilliant service as always! Welcoming , friendly staff who go the extra mile to make sure they get you a bargain! No need to go to any other travel agent.
November 28, 2025
Reply from Hays Travel - Colne
Thankyou once again Pauline always a pleasure!
Very friendly and helpful staff would…
Very friendly and helpful staff would recommend Hays Travel
November 25, 2025
Reply from Hays Travel - Colne
Thankyou for that kind review
We ve got no complaints
We ve got no complaints. We ve had a great time . Will be definitely booking with you again . Just been looking for my next holiday as we speak . The booking the service was excellent. Thanks again
November 13, 2025
Reply from Hays Travel - Colne
Thankyou for your lovely review
Reply from Hays Travel - Colne
Thankyou so much for that lovely review - lovely meeting you both
Hays Travel Colne go above and beyond!
It's always an enjoyable experience booking your holiday at Hays Travel Colne. The staff are always helpful & friendly & find the best deals around. We've been booking holidays with Harry, Jess & the girls now for a few years & I wouldn't go anywhere else. I can't recommend them highly enough, they really do go above & beyond.
November 7, 2025
Reply from Hays Travel - Colne
Thank you for your feedback, we are so pleased to know you enjoyed the service you received in store :)
Reply from Hays Travel - Colne
Thank you so much for your lovely feedback :)
Great customer service
Great customer service, very friendly and relaxed, Lily sorted another ‘bucket list’ holiday, canny wait 😋😀
November 8, 2025
Reply from Hays Travel - Colne
Thank you so much for leaving such a lovely review and thank you for booking with us!
Excellent service!
You can always rely on the staff at Hayes Travel in Colne, they make booking a holiday really easy with their knowledge and efficiency.
Welcoming, happy and friendly staff.
Many thanks to Naeve and Harry, between them we left their office very pleased indeed.
All the paperwork completed, including checking us in; what's not to like; totally hassle free.
Thank you 🏖️🥂
November 8, 2025
Reply from Hays Travel - Colne
Thankyou so much for taking the time to leave us such a lovely review. Its always a pleasure having you in store! :)
Reply from Hays Travel - Colne
Thank you very much for your review!
Harry went above and beyond to help us…
Harry went above and beyond to help us find the cruise we wanted
November 2, 2025
Reply from Hays Travel - Colne
Thankyou, Glad we got you the right holiday.
Very friendly and helpful
November 1, 2025
Reply from Hays Travel - Colne
Thank you for the lovely review
Thanks for all your help
Thanks for all your help. You made everything clear for me to follow. Kind regards J Davies
October 26, 2025
Reply from Hays Travel - Colne
Thanks for your lovely review, we are glad you had a good experience in store. We hope to see you again soon
Amazing friendly and very professional…
Amazing friendly and very professional staff. ❤️
October 25, 2025
Reply from Hays Travel - Colne
Thank you for the review we do really appreciate it
Reply from Hays Travel - Colne
Thank you for your lovely review we hope you have a fantastic holiday
Reply from Hays Travel - Colne
Thank you for your review, We are so pleased that Lily could help and get your holiday booked! :)
Knowledgable and well informed
Knowledgable and well informed
Great service, did everything we needed and made the whole process quick and easy.
October 17, 2025
Reply from Hays Travel - Colne
Thank you James, Harry will be thrilled to read this! Thank you
Excellent
Excellent, friendly and informative staff in the Hays Colne. Smooth booking transaction and both Harry and Jess were so welcoming and friendly and nothing was too much trouble. Would highly recommend their services.
October 22, 2025
Reply from Hays Travel - Colne
Hi Wendy, so pleased that Harry and Jess found you the perfect holiday.
Reply from Hays Travel - Colne
Hi Fred, thank you for your review, we are very grateful!
Reply from Hays Travel - Colne
We’re thrilled you had a great experience.
Shelley was brilliant
Shelley was brilliant, seamless booking. She knew all the answers before I'd even asked the questions.thats some going ! Very impressed. Thank you very much
October 17, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.