Have used Hays Travel for quite a few years, always been excellent nothing is never too much trouble. They check you in for your flight, complete fast track and organise your currency at preferential... See more
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Hays Travel managed to find us the kind of trip we were looking for and Tracey at the Colwyn Bay store was brilliant in achieving this. She was friendly, helpful and very knowledgeable. She found us a... See more
Company replied
We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tra... See more
Company replied
Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, t... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 10 Bay View Centre, LL29 8DG, Colwyn Bay, United Kingdom
- 01492 445024
4.9
Excellent
689 reviews
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Tracey was very helpful
Tracey was very helpful. Took her time to explain the best cabins for us.
Answer all our questions? What came with the cruise booking.
Let us take our time to think it through.
We were so impressed with Tracey that we went back and booked the cruises the next morning. Tracey is a credit to Hays Travel.
Thank you Tracey
July 16, 2026
Reply from Hays Travel - Colwyn Bay
To Mrs Owen,
Thank you so much for your wonderful review! We are delighted to hear that our team member Tracey provided such excellent service, taking the time to explain everything and answer all your questions. We are thrilled that you were so impressed and chose to book with us.
Kind Regards
Hays Travel Colwyn Bay
Very friendly and helpful
July 11, 2026
Reply from Hays Travel - Colwyn Bay
To Mr Jones
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear your kind review for our member of the team Tracey and we will pass on your kind words.
Kind Regards
Hays Travel Colwynbay
Always felt looked after
Very impressed with the lady who booked my holiday, spoke very clear as I have hearing problems, everybody in Colwyn Bay office have always been friendly and helpful. Would not go anywhere else, thank you all!
July 15, 2026
Reply from Hays Travel - Colwyn Bay
Morning Loretta,
Thank you so much for your lovely feedback - I will pass your comments onto Justine
Thanks again,
Kemal and Team Hays Colwyn Bay
Very helpful & informative
Very helpful & informative. Will always book through Hays from now on.
Great company
July 6, 2026
Reply from Hays Travel - Colwyn Bay
Good morning Paul,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful and informative, and we truly appreciate your loyalty.
Kind Regards
Kemal and Team Hays Colwyn Bay
We will only use Hays in Colwyn Bay
We will only use Hays in Colwyn Bay for our holiday bookings. Our previous experiences with them have been so very good, and this time was no exception. We were looked after and advised so well by Tracey. Her knowledge of destinations and holiday extras is excellent, which makes our choices so much easier. Not only is she extremely professional and helpful, but also very friendly, making the whole experience easy and straight forward. Thank you Hayes, and thank you Tracey.
July 10, 2026
Reply from Hays Travel - Colwyn Bay
Hi Graeme,
Thank you so much for your wonderful review! We are so pleased to hear about your consistently positive experiences with us and that Tracey made your holiday choices easier. We truly appreciate your kind words.
Kind Regards
Kemal and Team Hays Colwyn Bay
I usually book holidays for our family…
I usually book holidays for our family online but booking through Hayes travel has removed all the responsibility and many computer hours previously spent sorting out the finer details and the variety of
individual requests for preferred accommodation etc.
Special mention for Kamal who was very helpful and informative.
July 5, 2026
Reply from Hays Travel - Colwyn Bay
Hi Emlyn,
Thank you for your wonderful review! We're so pleased to hear that booking with us made your holiday planning stress-free and saved you valuable time. We always aim to take care of all the details for our customers.
Kind Regards
Kemal and Team Hays Colwyn Bay
Our booking with p&o was booked by…
Our booking with p&o was booked by staff member very professionali and all details explained all the paperwork was spot on
July 3, 2026
Reply from Hays Travel - Colwyn Bay
Mr Jones,
Thank you so much for your kind words! We are delighted to hear that our staff provided such professional service and explained all the details thoroughly for your P&O booking. We truly appreciate your feedback.
Kind Regards
Hays Travel Colwyn bay
Being able to talk to someone face to…
Being able to talk to someone face to face and not a phone computer they were very helpful not like on the beach completely useless and a ripoff
July 9, 2026
Reply from Hays Travel - Colwyn Bay
HI Joseph,
Thank you for your kind review and for taking time out of your day to write it i will pass on your review to Justine.
Many Thanks
Tracey
Hays Travel Colwyn bay
Booked flights with hays travel in…
Booked flights with hays travel in Colwyn Bay I well recommend them they was very helpful and the staff was excellent will definitely book with hays travel in Colwyn Bay again
July 7, 2026
Reply from Hays Travel - Colwyn Bay
Hi Mark,
Thank you so much for your review - I will pass your comments onto Lilie and we look forward to hopefully seeing you in branch again soon
Thanks again,
Kemal and Team Hays Colwyn Bay
Emma who dealt with us was very helpful…
Emma who dealt with us was very helpful and spent time looking at options
July 5, 2026
Reply from Hays Travel - Colwyn Bay
Hi Mark,
Thank you so much for your kind words - I will pass your comments onto Emma for you
Thank you,
Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Hi Angela,
Thank you so much for your kind words - we appreciate it so much
Thanks again,
Kemal and Team Hays Colwyn Bay
Very polite and helpful communications…
Very polite and helpful communications by phone which resulted in a firm booking. Thank you to staff at Colwyn bay.
July 1, 2026
Reply from Hays Travel - Colwyn Bay
Hi Arthur,
Thank you so much for your kind words - we appreciate it so much and look forward to hopefully helping you with many more bookings in the future
Thanks again,
Kemal and Team Hays Colwyn Bay
Reply from Hays Travel - Colwyn Bay
Hi Ruth,
Thank you so much for your review - we appreciate it so much
Thanks again,
Kemal and Team Hays Colwyn Bay
What fantastic customer service from…
What fantastic customer service from Kemal and especially Justine! They spent a lot of time and effort to get us the right holiday! I won't go anywhere else now to book my holidays ! Thank you so much x
June 29, 2026
Unprompted review
Reply from Hays Travel - Colwyn Bay
Hi Lorraine,
Thank you for such kind words, I really appreciate it and will ensure I pass your comments onto Justine also
Thank you,
Kemal and Team Hays Colwyn Bay
Very helpful
Very helpful, polite and caring.
Listened to my wishes as a single female.
Extremley passionate
June 30, 2026
Reply from Hays Travel - Colwyn Bay
Hi Sue,
Thank you for your kind words I appreciate them so much. I love booking your holidays and look forward to seeing you again soon
Thank you,
Kemal and Team Hays Colwyn Bay
All 3 of the staff that helped me were…
All 3 of the staff that helped me were brilliant from start to finish. They were incredibly nice respectful and I couldn’t of done it without them
June 28, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review - we look forward to welcoming you back soon
Thanks again,
Kemal and Team Hays Colwyn Bay
I dealt with Tracey who was most…
I dealt with Tracey who was most helpful and did her upmost to find the flight times
June 28, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon John,
Thank you so much for your lovely review - we look forward to welcoming you back soon
Thanks again,
Kemal and Team Hays Colwyn Bay
We been in to the travel agent a few…
We been in to the travel agent a few weeks before but the date where not out. Tracey wrote down the details of what and when we wanted the holiday. She called us when the holiday became available
June 26, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon Stephen,
Thank you so much for your lovely review - we look forward to welcoming you back soon
Thanks again,
Kemal and Team Hays Colwyn Bay
Nothing was too much trouble!!
Extremely helpful, friendly and knowledgeable staff. They spent over 2 hours making all the arrangements for our holiday in one visit, and absolutely nothing was too much trouble - hotel, flights, transfers, parking, seating all exactly as wewould want them. We have ended up with our perfect holiday, and we can't wait to go!!! Thank you Hayes for taking all the stress out of booking!!!!
June 27, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon Mike,
Thank you so much for your lovely review - we look forward to welcoming you back soon
Thanks again,
Kemal and Team Hays Colwyn Bay
My holiday was booked so easily,and…
My holiday was booked so easily,and Cristiana also added a request saying the holiday was for my granddaughters 21st birthday. Thank you.
June 24, 2026
Reply from Hays Travel - Colwyn Bay
Good afternoon,
Thank you so much for your lovely review - we look forward to welcoming you back soon
Thanks again,
Kemal and Team Hays Colwyn Bay
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