I made an enquiry about a trip to Milan for Sunderland AFC supporters in Europe. Demand has been huge for this trip and I was aware demand has been massive. Despite this the staff member whose name I... See more
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Excellent knowlegable staff member Katelyn Bolem at your Consett Co Durham branch.Made sure all our needs would be met at the arrival destination and our hotel room and surrounding areas would meet m... See more
Company replied
Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... See more
Company replied
As always fab service in hays Consett . Alison along with her colleagues are so helpful patient and passionate about there service x
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2K reviews
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It was a on the spot decision after…
It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in the window
August 28, 2026
Reply from Hays Travel - Consett
David Hall,
We're delighted to hear that you had such a positive experience with us, even with your on-the-spot decision. It's wonderful that our team was able to assist you so promptly and helpfully.
Kind Regards
Hays Travel Consett
Excellent Service
Excellent Service
Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
August 24, 2026
Reply from Hays Travel - Consett
Jayne Dimambro,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was so helpful and efficient in assisting you with your holiday booking and specific needs. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Allison was over and above helpful I…
Allison was over and above helpful I was very happy with theservice of all staff
August 28, 2026
Reply from Hays Travel - Consett
Mrs Sandra Stokoe,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such a helpful experience and that you were happy with the service.
Kind Regards
Hays Travel Consett
Mia was very patient and eventually…
Mia was very patient and eventually managed to book flight for me despite there being no easy routes to Salzburg
August 20, 2026
Reply from Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was patient and managed to book your flight despite the challenges. We appreciate your kind words!
Excellent helpful service from Alison…
Excellent helpful service from Alison as usual. Aways efficient and friendly. Thanks.
August 27, 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive excellent, efficient, and friendly service. We truly appreciate your kind words.
Excellent service
Margaret gave us all the time to explore a number of options and found one that satisfied our requirements
August 26, 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you effectively and find an option that satisfied your requirements. Many thanks, Margaret
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are so pleased to hear that you had a great experience with no issues.
Kind Regards
Hays Travel Consett
Alison
Reply from Hays Travel - Consett
Lynne Kelly ,
Thank you so much for your kind words! We are delighted to hear that our staff provided you with excellent service. We truly appreciate your feedback.
Kind Regards
Hays Travel Consett
Reply from Hays Travel - Consett
Thankyou for the lovely feedback ! If you need any further help please let me know. Thanks Abbie
Reply from Hays Travel - Consett
Alan Ramshaw,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear you had a brilliant experience.
Kind Regards
Joanne
Staff always goes above and beyond for…
Staff always goes above and beyond for the there customers very friendly and extremely helpful
August 22, 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any more help please let me know. Thanks Joanne
Mia was amazing very knowledgeable and…
Mia was amazing very knowledgeable and very very helpful with everything, really nice branch
August 21, 2026
Reply from Hays Travel - Consett
Anonymous,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so knowledgeable and helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Consett
Friendly and knowledgeable service
We felt that Amanda was knowledgeable, helpful and friendly. A very nice experience, would definitely recommend.
August 13, 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that our colleague provided you with such a knowledgeable, helpful, and friendly experience. We truly appreciate your recommendation.
Kind Regards
Hays Travel Consett
Amanda
Answered all my questions & checked out…
Answered all my questions & checked out location ect for me.
August 19, 2026
Reply from Hays Travel - Consett
We are so pleased we could answer all your questions and help you with your travel plans! Thank you for your wonderful feedback.
Kind Regards
Hays Travel Consett
Chloe
December holiday
I knew where I wanted to go, but I would rather book in store than on line to make sure that I haven't missed anything out. Chloe was able to book the holiday that I wanted for a really great price, so I was very pleased.
August 13, 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful review! We're delighted to hear that our colleague was able to book the perfect holiday for you at a great price. We appreciate you choosing to book in-store for that extra peace of mind.
Kind Regards
Hays Travel Consett
Chloe
Outstanding customer service as always
Outstanding customer service as always. Staff knowledgeable, friendly, courteous and efficient. Would not go anywhere else.
August 15, 2026
Reply from Hays Travel - Consett
Thank you so much once again for choosing to book with Hays Travel Consett - its always a pleasure seeing you and getting you booked up. You know where we are if you need any further assistance - thanks again Chloe
Margarets patience Went to book cruise with brother and …
Went to book cruise with brother and his partner saw Margaret she was fantastic our local hays is consett the girls are great nothing is a bother to them Margaret was very patient with us and full of knowledge and she certainly had her hands full with us top marks consett
August 16, 2026
Reply from Hays Travel - Consett
Thank you for taking the time to rate my service, it was absolutely no bother at all getting you booked on your cruise. It looks amazing your going to have a the best time! We are open 7 days a week so if you have any questions in the meantime, please let us know -Thanks again, Margaret
excellent customer service
Abbie had excellent customer service skills, very friendly and knowledgable.
August 16, 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service - it was a pleasure getting you booked and what a fab hotel :) It wont be long until I get your tickets and I will call as soon as these are here - Thanks again - Abbie
Reply from Hays Travel - Consett
Thank you so much for your wonderful review! We are delighted to hear that you found our service to be excellent and informative. We truly appreciate your feedback. Kind regards, Joanne
Never use any other travel agents the…
Never use any other travel agents the staff in Consett branch are amazing
August 9, 2026
Reply from Hays Travel - Consett
Thank you for taking your time to leave this review. It was a pleasure booking your holiday! If we can be at any further assistance, please let us know. Kind regards, Mia
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